Velocity Credit Union Reviews

Angel provided exceptional customer service and patience when I called multiple times concerning fraudulent debit card charges. I appreciated his professional demeanor!

Service with velocity credit union is the worst banck experience i had. don't ever use this bank when financing a car.

We took out a home improvement loan at the downtown branch in 2015 and the service was impeccable. The employees are trained properly and they make you feel like you are part of the Velocity CU family. Everyone was friendly and courteous to us. You can tell that they pay attention to the customer experience. It was excellent!

I have been a member of this credit union since 1991. Recently we decided to start using our personal checking again after being dissatisfied with another bank we had been using. We changed all of our online bill pay back to velocity (was still an active account on our bills) and have had nothing but issues. We have had multiple payments returned from Velocity saying the account is not valid- keep in mind the account has been used since 1991!!!!!! Just before these issues I opened a business account- huge mistake- they had to re-enter our business information more than once- took a month to get our debit card numbers, and just received our business checks- 250 loose checks! Who does that??? I'm beyond disappointed with this bank.

I Love Velocity and the customer service is great.
I would just love that if I need to deposit money through the ATM the money would go in that same minute, in case I need to make use of it immediately. Besides that great job.
I love banking with you guys

Good rates Haven't had too many experiences that were not great . I've been a member for over 27 years. I have three auto loans.

I have been with them for 25 years never did me wrong. Yeah

I tries to get a balance on my car loan! Was unsuccessful, called 1800# and got a long wait just to hear there are closed! How are we supposed to see our loan amount or payoff amount?? Really frustrated about the online or automated service!

OK so I don't bank there but man, I sure love their commercials. That actor (looked him up, Bill Wise) is a hoot. It's super funny and creative.

I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on Slaughter Lane was beyond my expectations! JESSE H was phenomenal. He greeted me immediately, initiated my paperwork efficiently, answered allll my questions (yes, I'm that girl!), and made me feel right at home. Not to mention he was lightening fast!! Jesse was friendly and accommodating. Jesse and Velocity did in one day, what Bank of America could never do in 13 years. Kudos! Looking forward to a long relationship with Velocity!

I was trying to refinance my car through them and they will not work with immigrants.

They asked me to prove I was staying in this country; I been here since I was 3 years old.

I asked them, once I renew my work permit and get that done, do I have to prove I'm staying in this country even after that? They didn't have an answer. The real answer is, they don't work with immigrants.

So if you have a work permit, don't bother with them. It is very unfortunate, first time in my life I ran into this issue. I have purchased vehicles in the past and refinance in the past, but first time I been asked if I'm staying in this country.

I don't understand why anyone would trash Velocity's customer service, whether on the phone, at the drive-up, or in the lobby.
During my nearly two decades of banking with this credit union, I have always been treated in a friendly, courteous, respectful, and professional manner. These employees get nothing but a :) from me.

Friendly group of folks at the Round Rock branch. April and all of the group are always great to work with.

Everyone is very nice and very helpful at Velocity...if you can ever reach them. I've called a several times over the last week attempting to ask a simple question about my account. I've had to hang up and call back after being on hold for 15-20 minutes each time. Then, one time when I was on hold, an automated recording asked if I would like someone to call me back. I agreed and left my phone number...which took them about 3-4 hours to call me back.

Velocity Management - More Customer Service people on the phones please!

A credit union that actually cares and wants the best for their members! Great loan options, top notch customer service, and trustworthy staff. I ll always recommend Velocity!

An overactive fraud department will stop you from making normal purchases, almost always a wait time, charged $10 for a replacement after debit card wore out from normal use and now no option for authorizing a large transaction during weekend hours after they close. Velocity has single-hadedly convinced me that sometimes Credit Unions don't provide better service than traditional banks.

I got an auto loan from them... I was like one or two months behind payment because of financial issues... As I was trying to explain how I was going to pay them.. A lady from the collections agency was being so rude and not trying to understand what I was trying to explain to her... I was telling the lady I was going to pay them whatever I owe them this month in June... She already call the repo on me... And I really want my car back... but at this moment... I'm like forgeto it.. I'm not perfect... I am human just like her.. to sit behind a desk and past judgement on someone mistakes... God have mercy on your soul...

Save yourself a headache and go to one of the larger credit unions in town.

This is the only bank I've had this kind of terrible experience with...it is almost impossible to talk with someone..
my loan got shopped to them by dealership..
Had no idea I was going to a nightmare.
The hold times are ridiculous..45min or more..
And they will charge you for making payment even if its on time..if you try to do it by phone.
They will of course give the standard corporate responce that are other avenues to make payments ect..customer service is our priority...blah blah.., point being, just call them and see what happens.
They have some of the most absurd rules and customer service is a after thought, not a priority, cause if it was , they would correct there hold times and be more available for the customers who actually keep them in business..i love the answer they give when they say we have spike times in our calls,
its bs, doesn't matter when you call, it's the same wait time, they have like 2 people to answer phones..but since they are primarily a last chance bank..they really just dont care.
They figure ur lucky to get the loan so just deal with it...they are correct in telling you to do it online, it's the only way u can get anything done and without being charged for bothering them..

Horrible customer service. You will wait in line in drive through for 45 minutes because they don t staff correctly. They are also extremely rude

It feels like being part of a family when you bank with Velocity. I enjoyed my banking experience and they great rates!!

I don t normally leave reviews, but I just had to this time. I had bad credit and a vehicle, I had co signed with an ex, repoed. No lender would give me a time of day to get a new vehicle because I was in need of one, but velocity did. After over a year and a half of making payments on time, I tried refinancing my vehicle other places like RBFCU and security service, to get cheaper payments. Didn t think about refinancing through velocity until recently. They approved me and my interest rate went down I ve 4%! That s a lot for someone who has a high interest rate. They have helped tremendously! Of course you have to do your part with building up your credit. Every time I have an issue (mainly because of me) they resolve it. Great customer service every time! Highly recommend!

Hands down one of the best banks in Austin. I switched over from Jp Morgan Chase and was concerned that they may not be able to meet my needs, well they have exceeded my expectations, always friendly and helpful faces. Phil Stark has always gone out of his way to help me and with the current virus issues, he has gone above and beyond to make sure my new account was done accurately. I have been here for almost four years and am a happy customer with Velocity. Mark V, Derrik and Arely made my services every time I came in feel unique.

Fast drive thru and quality customer service I have been a member for six years now

The only credit union that holds my car loan, that charges me $26 for making a car payment in person. When I asked about the extra note on my receipt the teller could not explain it. How can you give someone a receipt and not know how to explain everything on the receipt? The teller actually said the note of $26 was a credit on my account. Laughable. My credit card statement said it was a charge.....STAY AWAY!!

Tried to put my car on auto pay but their archaic way of doing things at the bank made me miss a payment because I thought it was on auto pay. They just dinged my credit and could care less. Go with a modern bank, if the bank tells you to print, sign and scan something to set up auto pay then your at the wrong bank. DON T BANK HERE

Impossible to get a living person at the site. Every few months I can't sign in, security changes, who knows. Since I visit dozens of sites every day, I can always count on several being screwed up, so you can count on losing several hours, at least a week, while people work on their security problems. Time saving computers, it often would be quicker to go in person to do your business.

Corey in the Lending Department in Austin is amazing. Me and my husband are rider to rider purchasing a 2013 Victory. The seller along with us live 4 hours away and per bank policy long distance loans have to be signed in person both seller and buyer at bank branch. That is ridiculous and they are definitely stuck in the dinosaur ages. After getting frustrated and requesting to speak to a manager i talked wumith Corey. He has done everything to make it to were we could complete the purchase online and over the phone. Hes very nice and thorough with max details. We also have my car through VCU and i have always had a pleasure working with them. Good rates and awesome customer service. I have had one bad experience with a rude phone rep but the rest has been an excellent experience. I will be referring others.

Vickey in the Loan Department at Velocity CU has been amazing to work with. I had questions about the possibility of flipping a home and/or buying a second home and needed a knowledgeable banking partner related to this. She took her time with my many questions and truly guided me on track with her knowledge and patience. She stated she was available to help with any questions I may have. I highly recommend Velocity CU as we have also received a home equity loan from them in the past and they have been superb to work with.

AWESOME EXPIERENCE ON 2 CAR LOANS AND 1 PERSONAL LOAN!!! I LIVE 6 HOURS AWAY BUT THIS IS TRUELY MY BEST BANK FOR BUSINESS MY PARENTS USED THEM TOO AND GOT THE SAME EXPIERENCE!!! I LOVE THEIR GREAT CUSTOMER SERVICE , THANKS ARTURO AND OTHER PERSONEL THAT HELPED ME OUT .

Awful experience. The customer service it bad and they have some of the most nonsense practices. For example you have to wait about two weeks to get a debit card from them when you open an account. Now that wouldn't be a problem except for the fact that you have to have $55 at least to open an account, so you can't use that money for two weeks. As well as If you put your money in an ATM it doesn't automatically deposit it in your account, it takes two business days to actually be checked by someone who goes out to get the money at each ATM. So if you deposit money in the ATM on Friday, you won't see it until Tuesday. I had to pay late fees on my rent just because I deposited it in the ATM vs. going in the branch. Thats way to long to wait when every other bank just puts it through right there. Also there is no customer service besides the people in the bank, so if you have an issue outside of the branch hours you're screwed. Oh and Time Warner won't take payment from Velocity so you better find another way to pay for cable. Overall there is no credit union charm that outweighs the cons of baking with velocity.

I WOULD GIVE A NEGATIVE STAR REVIEW. IF YOU LIKE 30-60 MIN HOLD TIMES THIS IS THE BANK FOR YOU ! HORRIBLE CUSTOMER SERVISE ! DONT DARE TO ASKED HELP ON PAYMETS UNLESS YOU WANT A 10$ FEE EVERYTIME !!!! THIS PLACE IS A JOKE !!!

Modern day loan sharks. Don t ever work with these people.

Worst lending experience EVER! I bought a GAP policy from Velocity when I purchased my vehicle. I was in a not at fault accident with an uninsured motorist. After my insurance paid Velocity I was unaware GAP didn t pay the balance until 6 months later. I then contacted GAP who stated they were waiting on paperwork from Velocity. 2 years after I thought the problem was resolved Velocity hits my credit report and sends me a charge off. When I contacted them again the day GAP still hasn t paid........ it s been 2 years and neither GAP or Velocity has contacted me that this was still an issue....... I m trying to resolve it but neither company is being responsive!

I can do everything online pay loans, connect with quickbooks etc. I Could take deposits with photo from phone if I give up my printed statements but I am not willing to do that. I think that policy is pretty poor. That and their allegiance to mastercard. I was forced to give up my debit card and go to a mastercard. One of the reasons I left mainstream banking was to be free from that cartel but now, here I am again. I would be happy to remove or edit this review if Velocity would bend the rules for a Small Business and allow me to deposit with pictures of checks and still receive my monthly statement. Otherwise, unfortunately, your just another bank to me.

There are better choices and safer places for your money. I will be closing all my accounts and family member accounts. I gave them 3 weeks to contact me about a serious matter and they instead just closed my account. The worst customer service, no one to help you even if you suspect fraud and are just trying to protect your funds, they are cowards when you call the supervisor tells the line level employee what to say and the message is...we can't help you, we don't answer the phone and we do not publish phone numbers to speak with anyone directly. they should shut their doors - a disgrace to the term credit union. incompetent and uncaring. do not even deserve one star.

Phone service is HORRIBLE!!!!!!!!!! Customer service, over the phone is worse than HORRID!!!!!! RUDE, DISRESPECTFUL, OBNOXIOUS!!!! This is about the 7th time I have dealt with them over the phone. I understand why people loose it!! This is why we are refinancing BOTH car loans and going else where. AWFUL!!!! If I treated my students, parents, or coworkers that way I would not have a job. Completely UNprofessional!!!!!!

WORST CUSTOMER SUPPORT EVER!! Do NOT become a member of this credit union. They do NOT care of account problems or the clientele. Especially when the problem was caused by one of their own account managers!!!

We ve been with Velocity CU for almost 20 years for both personal and business accounts and really like them. The people at the downtown, Ben White@Lamar, and N IH35 have always been professional, quick, and super helpful with business services like notary and other offerings.

The web tool works fine for account management and bill pay.

They changed they online payment system. Cant find a browser on Windows, Apple, or Android that works. Really frustrating. A New Year and the online payment system is still a failure.

We were in the market for our 1st car and they were the only ones to finance us. They have been so helpful and beyond understanding. Would definitely buy 2nd car with them!

I have had several bad encounters with them and zero good.
Long wait times, trying to make a payment several times and it never reflects in their system. Horrible online services, nobody can give me explanations. I am currently waiting for a call back just so I can make a payment after an hour of trying, and the system repeatedly getting my account wrong, they think I'm calling from a number that I don't recognise. Honestly having trouble even articulating I'm so frustrated with this company. Best of luck if you ever have to deal with them

Awful phone support !!
People who answers the phone calls ... not good , make you do call over and over ... and guess what you wait for more than 30 minutes each call

I really appreciated the customer service that I from Lance Duckworth!

Awful Bank, do not do your banking here! When you get fraudulent charges on your debit card they will do nothing to help you try and get your money back. We have contacted them several times, gone in to fill out the paperwork, and still no help. If you want yourself protected then go to another bank. This bank will NOT protect you, your money will be GONE!

Need to get on line for a loan payment.
Web site doesn't load on the computer and on the phone it comes back Server cannot be reached.
Do these people monitor their own site?
If it's a managed site, someone ought to be paying attention - this is a financial web site. Financial stuff happens 24/7
if I wanted to wait for tomorrow I'd just go to their branch.

Horrible customer service. More of a headache then helpful absolutely no desire to resolve any problem! After years of banking with velocity I will definitely be looking for another credit union

The credit union needs to take control of the company that services there credit cards. The 800 number has the worst attitude and service.. completely condescending and disrespectful. We told them that we Will let velocity know but they basically said they don't care. At this point wer thinking about closing the credit card and taking our car loan somewhere else where they care and there's plenty of credit unions around . This is the names of the supervisor who can care less about velocity... John Carlo operator # u55137
In case anyone cares at velocity.

Banking with them has been absolutely horrible. I have so far deposited 7 checks and have had to wait 8 days to access every single check. I work on the road. The app is horrible and I can't get answers from anyone about my account or availability of all my money tied up with them. I regret opening an account here and would tell anyone I know to bury their money in the yard before banking here.

Worst bank in the world. Don t ever use them. They give you a great loan then they steal your money.

they are really helpful. beats wells fargo. bank of america, by far.

I am a 20+year customer of this bank.
I much prefer to leave positive reviews, but after my experience with Velocity today enough is enough.
I was making a standard deposit into my business account, there was a small typo on the check, though the business name was spelled correctly. The teller scrutinized the check then informed me of the 'discrepancy' and would need to consult a manager. Mind you, apparently this customer of mine has written the check to my business the same way every month for years. I stood at the counter for 8 minutes while the teller was in the back. (Yes, I timed it). Upon return I was informed that I would have to contact the client to have the check reissued. What!? I'm running a business, I need the money deposited. But I was only issued a stern NO.
Here is a tip on how I would expect a bank I have done business with for more than two decades to handle this. Take the check (they've taken them lo all these years) and tell me that I need to have the record updated so there are no typo's, and be done with it.
The customer service here used to be very good, but over the past 5 years their service has declined.
One of my main issues with this bank is that they HOLD checks for 5 to 7 business days. I understand that if a customer had a habit of depositing bad checks this might be appropriate, I in fact have never deposited a check that did not clear.
In one circumstance I had a check for $6k and the bank wanted to put a 7 business day hold. I couldn't wait that long so drove to a bank my sister manages and she issued me a bank check (certified funds) for the amount so the money could be deposited in my checking account. Upon presenting the bank check, I was told there would be a 3 business day hold. What?!? I asked politely if they could just call the other bank and confirm they issued a bank check with that number.... NO, we can't do that. Well thank you Velocity Customer NO-Service.
As of late I have taken to cashing checks that I need access to then bringing the cash to the bank to be deposited (both business and personal) Always a hold on checks but if I deposit more than 10 thousand in cash (because I can't wait a week or two for funds) I get asked questions because it triggers flags when you deposit more than $10k, I get it, I play by the rules, but Velocities silly policies for long standing customers require it to be done.
I will be looking for a more FRIENDLY place to bank. One that appreciates its customers.

Just a quick edit to note that I went to their website that says I can contact them with a complaint.... Again, In Fact NO, there is no place to register a complaint that directly calls it anything close to that.....

Good service and kind employees helps me in every banking situation

A member for 16 years, they have great service and rates.

Terrible online banking!!!! Terrible app!!!! Terrible customer service. I've called a dozen times at different times and have yet talked to anyone. I will avoid doing future business with them at all cost and I am in the process of switching auto loans. I no longer feel like dealing with this headache of a bank.

DO NOT GIVE THEM YOUR MONEY!! The negative reviews are true ... the positive reviews are ones are posted by employees or bots made to make the reviews better. The customer service is the worst I've ever seen. They will sweet talk to you to get your business but treat you like a piece of trash once you have signed on with them. Do yourself a favor and do your Research before you land in such a bad place. I wish I did.

Never in my life have I ever has a customer service rep speak to me they way Tina did today. I'm so disappointed in how she handled my situation. I have reached out to the President of the company and hoping to hear back soon.

The only reason I am giving them one star is because that is the only option I have so that I can write a review. I have never had so many problems with a bank before. What put me over was that I recently deposited a check on the mobile app- one that I seriously needed to be deposited in my account for some time. It was a larger check (when I say larger- it was about twice what my paycheck usually is- so not that large) and so the app told me there would be a 2 day hold on it. Fine. I can deal with 2 days at the most. When the funds weren't deposited, I called back and the teller told me I would now have to wait 5 more days. My heart sank. I even cried. That's how serious this check is to me. They 'allowed' me to have a little bit of the money. Not at all near what I needed. So I called back to reiterate how important it was for me to have this check and they released another small amount. Still not near what I needed. Not once would the manager speak with me. Yesterday they told me they could call and get it verified. To which I told them I would get them a phone number of who to speak with once I got home. Before that could happen, they blindly called the company I work for and they wouldn't give them information on me because I wasn't there to ok it. Today they say there is nothing they can do because they were not satisfied with the outcome. Well there's not much I can do except never bank with Velocity again. And trust, I will spread the word. Absolutely terrible and unwilling to actually help the situation. Never again will this company put me in a situation like this.

Poor online service. Rude telephone service. Almost non-existent communication. Charged me late charges for two years without my knowledge when the loan got out-of-synch. I called, paid off the loan and all the late charges and then they charged me another late charge. I just want to be done with them. Hopefully they will accept this latest pay-off and leave me alone.

This location has a great drive thru ATM. Unfortunately Velocity still doesn't work with Android Pay for nexus phones (they work with Samsung and Apple Pay only). They have not updated me to a chip card yet, and their site does not have 2 step authorization yet and feel archaic. May be time to look at other options.

Updating my review to positive. Online banking is best. Customer service is slow but very polite and effective.

The loan department came through for me when I need them.

I can't believe you can NOT make online loan payments! And the charge $10 for a phone payment! They do not deserve to be the bank for the city conservation program.

Havebanked here for a couple of decades.excellent personal service

Seriously, DO NOT use this bank. I am a disabled veteran in a serious financial hardship, and currently I am 2 months behind and literally made a payment recently instead of being able to buy groceries due to them threatening me. 2 weeks later and they are now threatening to repossess my truck again. This bank has very poor ethics and morals. Go with a bigger more reputable bank. You've been warned.

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EDIT:

I feel the need to explain this further after Velocity's response. My wife paid over $500 2 weeks ago that we were forced to pay as they threatened to repossess my truck. Yes, you guys have been threatening us, I even have a letter I recently got that says if we don't pay the entire past due amount by the 21st you guys will make the entire amount due and repossess the vehicle if we don't pay. That $500 we paid was going to be used for groceries and supplies so we can actually live, but because of the threats we had to pay. Not ONLY that, but you guys forced us to make the payment over the phone, locking us out of your bill pay service, FORCING us to pay a $10 fee. You guys STILL won't let us use the bill pay option and want us to keep paying the $10 fee for every payment we make.

I have had to submit a request to the VA for financial hardship on my pending appeal because of you guys. This really shows how Velocity feels about veterans. Part of my reason for having such a hard time finding employment at this time is because of my disabilities.

Now we are only about 2 months behind, and we have been trying to work with Velocity, most banks wait until you are way further behind before they start talking about repossession, specially after we've made a significant payment.

Velocity is proof that you should not use small banks because they are full of greed and just care about their bottom line than their customers. There response to this review PROVES that.

I have had several car loans, and I've not always been perfect, times get tough... but I've never been treated so poorly like this before.

My banking experience was awesome today as usual. Lance was very helpful with reopening my closed account. Very friendly and talkative. I would highly recommend Velocity to anybody needing to open a bank account in the future.

I would just like to say I am truly excited to be using velocity for my vehicle loan. I had a major issue occur in my life an spoke with Gwen who truly helped me out she took alot of pressure off of me. Made me feel everything would be ok. They truly make you feel like you matter I would not choose any other company to deal with after this. Thank you Gwen an velocity for being a true credit union that cares about your customers.

ATMs that are offline more often than not. Sparse locations to boot... what s to like???? I mean, what good are you if you aren t available to your customers???

Other reviews of one star surprised me and haven't been consistent with my experience at all. I have banked with Velocity CU for years and have always found their services to be friendly, helpful, and convenient. The only reason that I didn't give them 5 stars is that there is sometimes a 15-20 minute wait when you go in to speak with someone in member services. I'd much rather bank with a local community based credit union than with a megabank.

This is the worst bank ever. They keep your money and never send you a statement. Even if the loan is paid off they continue to withdraw the money and keep it.

Tina is terrible, collections department is terrible, very rude, very demanding, don t care about customer, wont work with anyone. Only THEY can have a attitude, if you have one they will straight up hang up.. haha what a joke

This community bank has very low customer service. I will be taking my loan business elsewhere wheew a customer is appreciated and not just a number on the wall. Dont borrow or bank with them.

Inflexible ridiculous proof of address documents required to sign up for an account. The website was broken, calling in was no help. The employee sounded bored and didn't assist at all.

THIS CREDIT UNION IS FRAUD !!!! Waited 45 minutes on hold with customer service , then when someone did answer he pretended he couldn't hear me and hung up !

Terrible experience with this company. I paid off my loan and the auto pay continues to draft every month even though I owe them nothing. I've called several times about this issue, closed all accounts, canceled autopay twice (once before I paid off the loan). Every time they tell me the issue is resolved, but they continue to draft money that does not belong to them. It's stealing, it's unethical and it's disgusting. I've spent hours on the phone trying to resolve something that should be so easy... I don't owe you anything, stop taking my money. When I call they have absolutely no sympathy. Would not recommend this company to anyone.

By far the worst CU we've ever encountered or worked with. So bad, we literally traded in my vehicle to get out of the loan. We went through Rate Genius to refinance my vehicle originally just two months ago. Initially it seemed like Velocity CU was a great financial decision as it lowered our payments and also our interest rate. The first time we had to contact the CU, oh my gosh was it the most annoying and obnoxious situation to endure. Thirty minute wait time for someone to answer at a CU and then you have an attitude and say you cannot help me to every question I ask, gee thanks. I am very disappointed and now your charging hidden manipulative fees to get our loan paid off. On top of that, their website is atrocious and useless...you have to call in and wait on hold for 30+ minutes to TRY and get anything done. STAY FAR AWAY FROM! Worst Credit Union Ever!

Don't bank here, they are the worst I have ever dealt with and they just steal your money with all these hidden fees.

Go somewhere else where the stupid phone app would work.

They refinanced my vehicle for a much lower rate! I'm looking forward to keep making business with this credit union in the future.

I would like to thank Angel Member Services for thanking the time to listen to my concern about sending information to the credit bureaus. He was able to investigate and follow thru to make the necessary corrections. Velocity has an awesome employee that goes above and beyond in helping its members.

Horrible customer service. I've multiple time found myself without access to my money because of their peculiar policies. I will be closing my account.

Since becoming a member in 2015, I must say customer service is nonexistent. Forget trying to call in as I have spent almost 2 hours on hold!!! I know I could have selected "1" and someone would have called me back. On one occasion when I was able to do that, I received a call back 5 hours later!!

I am beyond satisfied with the services provided to me by Velocity and it's staff members. Every one is always friendly and prompt. Not sure why people are having trouble paying loans on line. Their app is a super convenient way to deposit checks, transfer money and pay loans. If you are smart phone proficient then this bank is basically open 24 hours in the palm of your hand. They also offer free notary services which I use regularly. Shout Out to Brodie Oaks Crew!!! Best CU ever! (Member since 2011)

Super-easy experience applying for a loan. I heard back from Corey within 24 hrs, and he explained everything to me before sending the docs. Exceptional service, and the reason why Velocity has been around so long!

I typically don't write reviews; however, I felt it necessary to write a review about our experience with Velocity. I can't stress enough as to how bad their customer service is. We've been a customer with Velocity for over three years and we've never had an issue, until about 4 months ago. We had sent out a check for payment in the mail, but for whatever reason the check was never delivered. Needless to say the late payment was reported on our credit report before we even knew it was late. It would have been nice if they could have called/ sent a reminder that the account was late before reporting it. A simple 30 second call saying, "Hey, we haven't received your payment yet, and before we report it, would you like to make a payment now?" Apparently they don't have the staff/ infrastructure to be able to handle that simple courteous reminder. As soon as we figured out that the payment wasn't made we immediately called to make the account current, but it was too late at that point.

Before you do any type of business with Velocity, please remember this review and know that they won't give you that courtesy reminder before they report it on your credit score. Thank you for the seven year reminder of why I will never do business again with Velocity.

Do not use this credit union! There are plenty others that are better than this one. I have experienced problems paying bills, transferring money, and communicating with staff. Please do not use them.

11 days for a large check to clear. Absolutely ridiculous.

I m on my 5th attempt to make my first payment. I ve heard numerous times it s not my job to take payments been transferred and hung up on. When selecting the automated call back option you don t get a call back. Hold times are about an hour each time they transfer you. I m not one to leave reviews but this is one of the worst customer experiences I have ever had.

Velocity CU has been my primary CU since the early 2000's, heck I even worked there!! I have always directed folks to bank with this them and have never had a bad experience. But today.... Velocity has decided that loyal members are no longer necessary.
On the 19th I made an external transfer from my other CU (this external acct has been registered through Velocity's website, and has had several transfers back and forth with no issues for 2 years) and the transfer was placed on hold. Not only was it placed on hold, which seems ridiculous, but they placed it on hold until the end of the month!!! When i asked why, they claimed that it's their process? Funny how this "process" hasn't impacted my previous tsf's! Velocity then claimed that they contacted my other CU, and could not confirm that I was the account holder or that the funds were available!! I asked who they contacted, and they declined to provide that info. When I asked for them to remove the hold, they declined to do so, and would only promise to review my request with proof that I am the actual account holder and proof that the funds were available. Now keep in mind, the other acct already shows that Velocity took the money via ACH on the 21st, and even if jump through these ridiculous hoops, the earliest they would release my money would be the 26th or 27th!! Of coarse, I called my other financial institution, which I have also worked for, and they confirmed that NOBODY from Velocity has contacted them in regards to this transfer. So not only did they place a ridiculous and unnecessarily long hold on a transfer made by a loyal customer, but then they blatantly lied to me about contacting my financial institution!! Then to add salt they want me to go through these hoops to be given the "courtesy" of a review to remove a hold that should not be on the account in the first place. Needless to say, I will be closing ALL of my accounts and moving to another credit union who value's their members and relationships that have been built over several years.