4 years ago
Below Average builder. Big problem with Corporate...
Below Average builder. Big problem with Corporate culture does not want to improve nor make customer satisfaction correct... Head office sent me a letter wanting ME to find out what was causing ALL the problems with the carpet. They do not want to honor their warranty they have IT backwards Im the customer the carpet should have been replaced within the first 30 days since poor quality run direct from the mill. Save your self some trouble FIND a BETTER BUILDER that cares about customer service..
- BAD: The "first day" - upgraded carpet shreaded during the first cleaning ."Floor Craft" is doing the warrenty work and waiting for - "Shaw" to authorize Warrenty repair or replacement has been very slow already waiting for more than 5 weeks already... Atlantic heating is behind the times as is installed - ventilation system IS very noisy seems to be below building code specitifacation of 1.5 Sones.
GOOD: + Fit and finish. + Energy star rated fiberglass front entry doors,.Cabinets. + R 15 blown in fibeglass sidewall cavity fill. + Concrete work. Structure of shell.
++ GOOD: Plumbing, Kwal Paint. sheetrock work , plastering. Interior doors.
++ ATRUIM 9000HS Certified 12.1 M90 CLR Argon gas filled thermal windows. (not low E)
++ EXCELLENT: Better than just black paper and cement based stucco... Builder provides AS an upgrade.....+ Tyvek house wrap, ++ acrylic based stucco. + HE hot water heater. ++ HE gas furnance.
Suggested improvement: + Insualted garage door option.. Hot water system circulation pump-timer option.
Process very good delivered on time. Builder needs to make small adustments within "quality culture" Ie carpets, specs of ventilations design, garage door insulation, Hot water circulation.
.BEWARE: Vantage "upgraded carpet" lvl 1 provided by Shaw and Floor Craft should be reevaluated by the builders ...competitors offers better quality carpet than Vantage upgrades as "standard"...in this home failure during the first day of occupancy is a headache you should not have to deal with...so either get a credit and install the carpeting your self or be very careful what you select for flooring.. almost 11 months later still having problems with the carpet. Suggest find a different builder.