Valleystar credit union Reviews

Robin and Jennifer are a pleasure to work with. Professional and courteous. They made the process of setting up a business account easy

I closed my account in March and was supposedly sent a cashier's check for my remaining balance. Two months later and I have not received the check. Each time I have called about this, customer service seems incompetent. They are unable to do anything for six months until they can reissue another cashier's check. Avoid this bank.

Been a customer for a few years now. Have several accounts with them. Made a large deposit and instead of verifying the funds and making them available, they hold your money for 7 days. Per their bank policy. When these funds are available I will be closing my account. And paying off the others. I will never deal with these people again. They are getting as bad as Bank of America.

I do not recommend this bank to anyone that wants to be treated as a human being, or even treated as if they want your buisness. They seem to be in a buisness to go out of buisness.
My wife had an appointment to open a new account or 2 and they made it seem like they didn't want her money or buisness. They seemed to have an issue with our last name. They seemed to have an issue with her buisness she has here on our farm. She actually came home in tears. I have called all the management that I could today and have yet to hear back from any of them. Branch manager included. Run away from them. Don't put your money in there if you value your money or your dignity. REPREHENSIBLE ETHICS

So my sister had an issue lasting quite some time with Valleystar however after speaking with an amazing representative we were able to get it resolved and Valleystar helped in the most effective and efficient way possible and provided a much needed relief and excellent customer service and experience! Thank you

I d like the world to know Jordan and Kim always provide excellent customer service at the ValleyStar on DuPont Rd! I had an issue yesterday and Jordan couldn t get the department I needed to answer but she went above and beyond and made sure the issue was rectified & she also followed up with me to make sure things were taken care of. Kim always goes above and beyond to break things down to me as if she s my bank mom and I greatly appreciate the two of you ladies. Continue to be great and thanks for your awesome service!

Scummy people. Not willing to work with people in times of hardship. Typically you can trust credit unions over big banks but not these folks..

My dad recently passed away and Jennifer Oakley helped me with everything I needed. She took a lot of time with me to answer my questions. She made a difficult situation easier for me. I highly recommend Jennifer. She is so sweet!

I have been a member of Valley Star Credit Union for many years. I am disheartened to learn that this credit union has been debiting my account monthly for not having e-statements set up. I did not receive a notice about this new policy and it is incredibly disappointing to learn that my savings have been eaten up with imposed fees. I was able to reach a customer service representative who patiently tried to assist me with setting up an online account, but the system is not user friendly and I had trouble setting this up. Unfortunately we were disconnected and the problem was not resolved. At this point, I just want to close my account to avoid losing more money. I am hoping that I will be able to get some assistance with this as I don't want to continue to throw hard earned money out the window,

ValleyStar credit union started out as Piedmont and it was good ,changed to ValleyStar and it has been going down hill fast. I resided in Halifax County and had my accounts set up for my household bills, Last week I find from the streets , not from the Credit union, that they are closing the South Boston Branch . The nearest branch is now 45 mins away in another county, When I call to talk to someone I either have to wait a lifetime or leave a message and hope that they call me back. this is not good banking . very dissatisfied.