As a long-time member, I've found the services to ...
As a long-time member, I've found the services to be adequate but not outstanding. The website is user-friendly, making it easy to navigate and manage accounts. However, customer service can be hit or miss, with some representatives being very helpful, while others seem uninterested in resolving issues. The interest rates on loans and savings accounts are competitive, which is a definite plus. On the downside, the in-branch experience can sometimes feel impersonal, and the wait times can be lengthy. Overall, it's a decent option for banking needs, but there are areas that could use improvement to make it a more customer-focused institution.