Urban Sales Network Review

I ordered a table last November and i was thinking to have a brand new table on Christmas. The table came and there was a big crack on the table top so i requested them to send me a new one. The new one came 5 weeks later. The courier refused to take back the old one at that time as he said he was only in charge to send the new table top. Then i called them and told them the story but still no one came. After half year's later, today on May, they finally called me and requested to take the old one back. I could have said no. It took so long. But i still agreed as i thought running a business is not so easy after pandemic. They didnt tell me the exact time so i waited at home the whole morning. The courier finally came at 2:30pm and he wasn't happy to come up as I live at second floor. He said if the table was heavy for me to move down then it must heavy for him to collect. Then he looked at the package and said he couldn't take it as there is no number on the package. Then he left. I tried to explain to him it was not a new item. Oh, what a day ! Does the company have proper procedure of dealing this kind of thing ?

Shopping with urban sales is a breeze. Fast communication and super fast delivery. I love the versatility of the Alex drawers. So easy to put together and really sturdy. I highly recommend shopping with urban sales.

Fantastic place, great quality products at fantastic prices. I 100% recommend this shop lovey people very helpful and very kind. I would have to rate this shop 10/10 great service.
I will only be shopping here for now on.
I am loving the beautiful Rose gold wine racks for my home mini bar.
Super

After looking for a white cabinet with glass doors on the shore, we decided Urban Sales in Mt Wellington with their extensive knowledge and great IKEA stock was the way to go.
We were met with friendly helpful people, and in a short time had purchased the perfect item for our home.
Fast service from then on with a call that afternoon to set up delivery and assembly, then 2 days later all done!! No stress!!
Thanks to the awesome Ben for his expertise in assembling the cabinet, and his cheerful warm personality to go with the job!
Urban Sales are stars!!!!

Awesome! Items arrived very quickly. Seller took extra care with packaging which was greatly appreciated - thank you

I pre- ordered the Scandi Nordic Shell chair ,oak Light grey. I was kept up to date as to when to stock was due in. When my chair arrived in stock it shipped to me. It was very easy to assembly. I am more then happy with the quality. It was an excellent price. It looks amazing and is very comfortable. I recommend Urban Sales. They are very helpful.

Great fast trade. The table is a lot sturdier than I thought which is a brilliant bonus Easily self assembled. Great for small flat living, highly recommend.

Great communication after purchasing online with Urban Sales, they kept me up to date on shipment timings (with no prompting). The package arrived earlier than expected and in perfect condition so no complaints here!

Excellent service and communication. The item arrived very quickly and was packaged extremely well. I have no hesitation in recommending.

Buying products from Urban Sales was a good quick and easy process. My fist purchase was on trade me and the delivery was very fast! My second purchase was direct and I picked up as I was in the area. Well informed email for click and collect and easy. Happy customer