United home care services, miami florida Reviews

One star since the program will not allow you to post without at least one star... they actually deserve NEGATIVE 100 stars..

WARNING ----Do not use this agency you will regret the time you waste having them perform what little tasks they decide they will complete. This agency and particularly Arcelysis (the case manager) and Mirna (the HCA they assigned) decide when, what and how the job will be completed. Here are a few examples of poor service this organization provided: The HCA decided on the days and time, she refused to allocate the 33 hours rationally - she loaded the hours onto 6 days and 1 day was only 1 hour... : the HCA was assigned to another person in the early morning and late afternoon and billed our account for her traveling from job to job and then back in the afternoon: the HCA was told to only take instructions from the main caretaker - not the other person the caretaker also supports but the HCA refused to follow directions nor communicate with the person in charge; HCA allowed patient to eat in bed, not bathe, use the bed as the toilet, not sanitize the floor, etc The HCA tolerated this behavior so she, the HCA could study for another position during the day; the HCA was encouraging and participating in keeping these and many other "favors" so she the HCA could do what she wanted during the day - not what was best for the patient nor what she was hired to do. Near the end of this very unsatisfactory relationship -- the primary caretaker had to go to the residence- most of the time the HCA was outside talking on her cellphone When I would call Areclysis -- she would just tell me that she would speak with the HCA... but nothing ever improved. Finally I spoke directly to the HCA with the patient present -- when the patient tells me about the HCA arriving at 9:30am vs 9am.. the HCA states " since you ratted on me - I am going to rat on you" and proceeded to tell all the bad and unacceptable behaviors that she allowed form the patient. After 3 weeks the HCA - quit this assignment - with no notice. The HCA told her buddy at the residence that she quit since she was not happy any longer since the rules made the patient unhappy.... the agency contacted me -- but stated they did not have ay person who would travel south nor did anyone that spoke english...This agency from the beginning did not comply with details nor instructions and stated they did not have many English speaking HCA's... I should have realized that was an indication of their service and ability... AGAIN DO NOT RETAUN THIS AGENCY. If you do .. You have been warned...

Do not sign up with this agency. They are incompetent and unprofessional. They leave you without the services needed. My mother has been through at least 16 different ahas in the past 2 yrs. None stays!!! And then they tell u they have no one to cover for them. But of course! Medicare is paying them, so they dont give Sh....I have tons of stories I can let those poor elderly know. UNITED HOME CARE as far as i can say and witnessed rating wise maybe a 1. My mother is 94 yrs old and I am her caregiver. Do not trust them.

Their staff is incompetent and unprofessional. The HHA coordinators do not have the patience to deal with their clients and simply suggest you find another agency in the area. The CEO of this company would not be happy about the service the employees provide to their patients . Not recommending this agency. There are multiple providers in the area which offer better services and options.

i am not a person to write comments but i had received such great services from my dad s coordinator Heidi that i think she deserves a comment for all her help. Thank you so much for all you do for us. We really appreciate all the help you have given us this past weeks.

Great support group every Friday for Alz. Caregivers

Love this Company! They value each and every customers and try to accommodate to their financial needs as a family entirely. They not only treat them with respect but they treat them as family of their own. I am proud to work for them, i work behind the scenes in the RCM department, and i see all kinds of issues which they try and resolve for the clients as if they were their own family. They provide thanksgiving baskets and help us go out our way to see how clients live on their day to day basis so we can get a little sense on our clients background. From all companies ive worked for, this is a true essential company to the lives of our elderly community.

Very unprofessional. Have complained to the program director numerous times about the aide not coming to bath my mother. 1 time the aide didn t come because it was her birthday. Do your self a favor and learn from my mistake. Stay away from United Home Care!

No respect for the employees. Aides are paid at the ridiculous rate of $9.15 an hour minus deductions. A company ran by the same mummies, under the same laws as decades ago. Caregivers. Do you expect an excellent service from the aides being paid at such miserable rate? A little bit of common sense would answer this question. Gift baskets used to be full of confetti, with two pencils, an eraser, and a couple of sticky notes stacks.

TRYING to collaborate with this esteemed and reputable home healthcar service that obviously deals with patients who have orthopedic issues: whether acute injury (falls from bed etc) or simply managing chronic pain like arthritis, OrthoNOW is based in THE same small city of Doral and we should work together for mutual benefit and mainly for that of our patients.

United Home Care offers helpful services to elderly and disabled people. My mother has been receiving services from United Home Care a couple of times a week, since 2009. Thank you!