United Federal Credit Union (formerly First Resource FCU) Reviews

After living for 8 years with our bank out of state, it s been a huge blessing having this branch here. Tellers are very friendly and helpful!

Easy to open an account and straight forward, easy financing.

if you want a bank with the oldest technology , bad app, bad online banking this is your bank

One of the worst institutions I have dealt with. Terrible customer service and lack of knowledge across the entire staff. No help whatsoever. Withdrew money 10 days early before the scheduled 20th withdrawal date and overdrew my account and then said not our problem and would not refund. Choose another bank.

We have very much enjoyed our experience thus far. Jonathan at this branch has been very helpful with any issues we have come across. Their online system is easy to use and I like how we have access to so much information.

Consistently having issues with online payments. I have had two payments "not been successful" yet the money was taken out of my accounts and the monthly payment have not yet been paid. Even though I provide representatives my bank statement showing then I have indeed made payments. "There is no proof of payment" on their side.

This next issue was recently. I refinanced my auto loan with United for a longer term causing my monthly payments to be smaller (as a new dad, I believed this would be beneficial). I canceled the GAP insurance on the old loan and was told that I would receive a check by both United and the dealership I purchased my vehicle from. However, the refund went straight to United. As of currently, I am not receiving emails from any representatives that I am currently in contact with.

My advice would be to choose ANYONE else...
Literally anyone...

Worst lender i've ever dealt with. Their online payment system is a joke. It is currently 2:30pm and i cant schedule a payment and avoid a late fee. Its well before 5pm (Standard Business Hours) and scheduling a payment shouldn't be this hard. I will have to go to one of these inconvenient locations and pay in person. Its 2019 and scheduling a payment with this company is like pulling teeth.