Unique Trim & Design Reviews

I've been using this UPS store for several years now and I think it's wonderful! I've never had problems with any of the packages I've sent out through them - they've always been received in a very timely manner and in perfect shape. I love the convenience of the store and there is ample parking available in close proximity. The staff has always been very friendly, professional and helpful. I'll definitely continue to use this store for all my shipping needs!

This ups store in Swampscott did an Amazing job! I had some original artwork I needed to ship and they were extremely helpful and the way they packed up my paintings for shipping was fantastic! They showed great care and made sure they were as protected as they possibly could be. They arrived without a scratch. I highly recommend this store and it s professional staff! Thanks!

Younger guy that works there always takes care of me and it s always pleasant. The older one, I assume is the manager just by the way he carries himself, seems to hate the business he s in. I ve had friends and relatives go there and they say the same thing he seems to be bother at the fact that I m asking him a question . God forbid you ask him an Amazon return related question. Go on a vacation my guy. Only reason they get two stars and not one, is the younger employee.

Great Service, The staff was very informative and met my needs beyond every expectation.

Really good service, very helpful staff and great prices compared to other retails.

I've recently started going there all the time as I've started selling stuff online, usually once a day and they're ALWAYS absolutely wonderful!! I've interacted with everyone that works here, the manager, the owner, the staff and every one of them has gone above & beyond to be courteous & helpful. I am very impressed with them, it's how a store should run!!

Im very pleased with the employee's at this UPS. I am just very unpleased about UPS loosing my package. I paid $20 to ship a shirt to my customer and I sent it Jan.3 the customer never received the package so he placed an investigation to find it. My customer ended up canceling his order and I haven't heard anything

June 16, 2020 6:40pm EST
I arrived at the store only to be told by the young man working the counter that "the system is down so you have to return tomorrow or go to a different UPS Store."

I was there approx 20 mins before closing to drop off disconnected Verizon equipment.

UPS increased my shipping charges by over $20 AFTER my packages were delivered. They increased the weight on 2 packages from 5 to 10 lbs. The packages were weighed when I mailed them, and the shipping clerk did NOT say they were over 5 lbs. UPS seems to be charging a premium because of Covid19. If they are doing this, they should be up front about their costs, get customer approval, not charge you extra AFTER your packages are delivered without your agreement. Bad way to do business.

I made an appointment for a notary. I showed up and was told that there is not a notary at this location.

I went into the store to return something today at about 3:00 and the guy behind the counter was one of the rudest people I have ever encountered. He was very condescending and when I asked him for help with something he basically said well its up to you to figure it out. I asked if there was someone else that could help me and he said nope just me. I cannot believe someone like that is working in customer service and treating customers that way.

I ve used this store a few times to send out packages and purchase supplies, and every time the staff is very friendly and helpful. Thanks for the good service.

Every one here is very courteous and helpful. Always trying to keep the line moving. Great job guys!

I went there with a prepaid shipping slip that includes packaging and boxing and the "Manager" that was helping me said he could not process this, but he could charge me for packaging and boxing if I paid for it onsite. I came with a printed shipping label and all the instructions printed directing them to what is called CAMS workflow. It tells them what to search for in the system and clearly states. "You will not charge the customer for this transaction. You will receive payment on your monthly PRP." I had everything they needed, but Peter Weinstein ( Manager) could only give me one option. He can charge me onsite. He said the CAMS system was down. Why would I do that? Aside from all that he was not professional and basically said he can't help me. I then went to another UPS Store and they were fantastic. I informed the second store what just happened and they said the first store lied to me. The CAMS system they all use and it has been working fine and they haven't had any issues recently. I don't know why Peter didn't want to help me, but I can only guess maybe they can charge me more for packaging and shipping onsite. Very disappointed and UPS should audit this store. Because I know I am not the first person they tried to take advantage of. Do not go here! Go to Salem, Marblehead, or Saugus.

Needed to ship a computer across the country. Had the folks at this ups store pack and ship it. Computer arrived at its destination in great shape.

Not the closest to me. But easy parking, the owner is very friendly and knowledgeable. Prices are set for all, so what you pay is regulated across the board. They have all the supplies you ll need. They extremely helpful and courteous.