UCLA Santa Monica Reviews

My wife goes here for her pregnancy, labor, and delivery stuff. They do a very good job.

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My wife has given birth here twice. The nurses are caring and very responsive when paged. Then checked your vitals and your baby's vitals semi-frequently, which is kind of annoying but it's because they want to make sure things are going well (and likely for liability reasons, I expect). The prices the hospital and doctor charges to insurance are astronomical, but likely par for the course given our broken healthcare system. I would recommend this place. Capable and caring staff and nice facilities.

I ended up here in the Emergency Room from a scooter accident in which my face hit the asphalt and I split my chin open. The medical professionals here were amazing! Wonderful bedside manner, patient and attentive and obviously the top of their game in the medical profession. They had me stitched up and out the door in less than two hours! And added in a cat scan just to make sure there was no head trauma! Then the security guards were very pleasant and made me feel safe while I waited for my ride outside. Wonderful hospital!

I tried calling the UCLA Medical Hospital so that I can become a new patient. My OBGYN wants me to see an oncologist after an unsuccessful hysteroscopy. Well, the representative for new patient services picked up and boy was she a treat to talk to. I asked her what do I need to do to become a new patient? She sounded so bothered and annoyed as if she is tired of repeating the same script to every caller. I get it, I would very much dislike a repetitive job but really no one is forced to do anything they don't want to do. She started reading off a script (or so it seemed) because she was being super generic like "Call your doctor have NO MORE than 15 PAGES and fax them to (xxx)xxx-xxxx" (she coughs extra loud into the phone and silence). Honestly made me feel bad even asking if she could hold on for me to get a pen or at least not be so aggressive. Her demeanor was so bad that I just thought, I don't want to go through cancer treatment with a staff that treats people this bad already. First time trying and last. Would not recommend.

The gold standard in West Coast medicine. No waiting for my Covid vaccine. In fact I was asked to come earlier than my appointment.

The innovation is constant. A teaching hospital at its very best. The doctors, whether internist, cancer surgeon or urologist are top of the top and they constantly share their wealth of knowledge with residents and new docs. Same for the incredible nurses, support staff.

The security are also professional polished and on top of their game which sets you at ease.

Knowing yourself or loved one is in a safe place.

UCLA contributes to our community every hour of every day in ways great and small and especially right now they continue to step up their game to make their hospitals so clean so modern and so safe that you enter feeling confident in them and leave grateful to have had their care. Big blessing.

The medical record release department is the worst team ever, never pick up the phone, even they leave the message that they will call you back, THEY WILL NEVER FOLLOW. I have been asking to release my daughter information for more than a month and they don't even pick up the phone, sad very sad, the big signs everywhere show "UCLA it's starts with U" but in real it never does :(

I don't recommend this facility to pediatric patients who need extensive work up. I left having more questions about my son's condition than when I got admitted and my son had burn marks on his head from EEG machine. It's a teaching hospital, meaning it is ran by students who are making diagnoses and the doctors supervising them signing off their homework. I urge you to take your children somewhere where they will get proper diagnoses.
The doctors were nice but neurology saw my son for 5 minutes to rule out cp diagnoses. 5 minutes? i find it irresponsible to make such conclusions without thorough evaluation. I wasn't given any results in writing, everything was verbal and recommend to go see other specialists. they couldn't complete tests because beds weren't available at the other location.
the icing on the cake, no beds or comfortable couch for parents staying with their kids. you get a chair. furthermore, they don't tell you that you get one guest tray a day and it must be entered by nurses. you have to "purchase" guest trays to be able to eat there or go down to cafeteria. but you aren't informed of this on your first day there, you find out as you go.
they expect you to leave your infant child to go purchase food. while the child monitoring is malfunctioning and anyone can enter your child's room with very little security. I know prisoners get treated better.

I live in New York and my oldest daughter lives in LA. Last week she called me feeling extremely sick - fever, sweating, terrible back pain. After 24 hours she went to the UCLA Santa Monica emergency room at midnight where other than taking her temperature, not one person took her vital signs, ran tests or asked questions about her symptoms - they simply told her she was having a reaction to her covid vaccine (which was 48 hours earlier) and sent her home. For another 24 hours she was in bed, unable to move and sweating profusely while in excruciating pain. I spent 24 hours on Facetime with her, crying myself because of feelings of hopelessness, fear and anxiety. I was about to call an ambulance (from NY to go bang down her apartment door) but instead I googled urgent care closest to her apartment where she received a comprehensive exam. Turns out she had a kidney infection and was not having a reaction to the vaccine.

If the staff at UCLA Santa Monica ER had asked a few questions and performed a basic exam, they would have known she had a kidney infection. They had enough time to get her billing information yet didn t listen to her symptoms. Right side back pain should not have been dismissed as reaction to covid vaccine (which was 48 hours earlier) and emergency room doctors should have at least suspected something other than vaccine related. I m also shocked that at a minimum they didn t run a covid test. I m truly appalled at the way my daughter was treated (or not treated) when she arrived at the emergency department. I asked her if maybe it was really crowded and they were understaffed and she replied No I was the only one there. Regardless she deserved better care as does every person who seeks emergency care at a hospital.

Had two emergency C sections with 2 high risk pregnancies. Almost 2 decades later we are all good. So, strongly recommend it. Also, throughout the years very helpful the few times we needed emergency care.