UAE Central Bank Review

Third class entity, does not provide professional service at all.
1. I have raise a complaint against Emirates NBD bank and CBUAE has opened a case.
2.Since due to long processing time being taken by ENBD and the request is going to breach, CBUAE requested me if they can close it and if ENBD did not provide a proper solution then I can reopen (I confirmed this).
3. Now I called for 4 times from 8th April 2021 until 19th April 2021 to reopen my case and they keep saying CBUAE is working on your request and will reopen your request soon. Is it logical? CBUAE itself follow wrong practice, then how can somebody believe that CBUAE will resolve their bank's case?
CBUAE management should rethink of their customer service guidelines and practice.

Absolutely no use of their services. I made a complaint 10 days ago and despite all my emails calls and follow up, there is no single update on it and no one care. Don't lose your time with them they will not help you.

1- you can call them till 2020 noone will answer. And if someone will answer will be very rude and tell u come here
2- website not working properly, insubmitted a form twice nobody called me back and u dont even receive a message to confirm reception
3- the staff from the outside door till inside is arrogant and doesnt want to help
4- dont even bother the customer service

The main responsibility of the Central Bank is formulation and implementation of banking, credit and monetary policies, to ensure the growth of the national economy of the UAE in a balanced manner.

The Central Bank is also working to maintain a fixed exchange rate of the dirham against the U.S. dollar and to ensure the free convertibility of the national currency into foreign currencies, in addition to its role as "Bank of Banks" and the Government's bank and its financial adviser.

Through the site, you will find laws and regulations governing the work of banks and other financial institutions and regular follow-up of statistical banking and monetary data through the Monthly Bulletin of Statistics. Also, you will find Central Bank's reports and press releases collected in the Media Center.

We would be pleased if you could communicate with us via the suggestions and complaints links on the site to give us your valuable feedback on the procedures and services of the Central Bank and the services provided by your banks and other financial institutions that fall under the supervision of the Central Bank, since the issue of providing banking services with consumer protection in mind means a lot for us.

Useless consumer protection department. I raised a complaint against ADIB for refusing to process a cardholder Dispute, I submitted all evidence. ADIB didn't even address the issue and Consumer Protection agent didn't even lesten to my view, his advice was to go to Police, and threatened to hang up on me if I don't stop talking , then he said he will have someone else call me because he failed to handle me, then he Hung up and then closed the complaint without my agreement. Worest service and can never be called consumer's protection, it is abvious that is banks protections service only.