Tti floor care north america Reviews

Bought the Dirt Devil Power Stick Lite and after a few months the power head stopped working because I couldn't remove the hair from the sides of the roller inside and dust started collecting in the motor compartment which can't be cleaned which makes it a fire hazard. I received an email saying contact them and all they offered was a discount on a new vacuum, wasted my money.

This rabbit rescuer DOES NOT under any circumstances recommend tti Floorcare/HOOVER products AT ALL.
my HOOVER petcare carpet cleaner required a 20$ belt within 2 months of use, then promptly caught fire. They failed to Honor their Warranty in ANY timely fashion forcing me to purchase another unit. customer service is NON-EXISTENT, they will continually ask for the same information over, and over, and still, even when provided STILL failed to honor warranty, PURCHASE AT YOUR OWN RISK
you have NO legal recourse unless you live in a branch city.
the Units DO NOT perform up to expectations, you are WAY better off with a bissell, or dirt devil. overall rating of all 3 units purchased from tti. and their integrity, as well as customer service - COMPLETE GARBAGE.

I bought a Hoover pet smart and tired to find out why my payments wasn't taken out of the bank. So I tried reaching out to Hoover and was only able to sign my machine up for warranty. I wanted to pay in full but, I never could find out who sent me my machine so I I gave up then today I get an email from this company with a statement and haven't been able to reach anyone. I'm going to try again because I want to pay this bill off I'm in good standing with all my creditors and I want this paid on full. I reached out to this company on several times and only got their voice mail now I'm being harassed by collections agency. Because of their non response of my phone calls or emails.

TL; DR: Hoover ripped me off by $334.79 and left me with legit $2.60 in my bank account. They said it would take 4-6 WEEKS to get my money back from their mistakes!

On Black Friday (11/27/2020), I placed an order for a vacuum. Against my better judgement, I ordered directly from Hoover and not Amazon. They had a deal for $70 off and free shipping. My total (w/ tax) was $183.59.

On Thursday 12/3, two identical vacuums were delivered to my home. I then double checked my bank account, and saw that Hoover charged me a whopping $518.38!!! They left me with a mere $2.60 in my checking account!!!

I called Hoover, and ultimately a customer service representative told me that I had been charged full price ($259.19) for TWO vacuums. They overcharged me by $334.79!

They proposed that, in order to rectify the situation, they would email me a return label. (Except I don't have a printer.. so she essentially told me to go somewhere and print it off!! I was then to call FedEx and schedule a pickup.) Once I sent back the extra vacuum they had mistakenly sent me, they would refund me within 4-6 weeks (!!!). Additionally, they couldn't issue me a credit for the ($75.60) difference between one full price vacuum and the amount that I authorized them to charge me until the original vacuum was returned. I was told they couldn't do two separate transactions, and had to lump it all together. So no refund at all for 4-6 weeks or help mitigating their mistake!

COMPLETELY UNACCEPTABLE. I authorized a charge of $183.59 to my account, not the exorbitant $518.38 that they did on their own. I asked to speak to a supervisor.

After going through the situation and drilling in the fact that she left a single parent of 2 toddlers with $2.60 in her bank account during the holidays, I think it was finally conveyed what a sh!tty situation Hoover put me in due to their own incompetence. She arranged for FedEx to bring a prepaid label and pick up Friday or Saturday. She was going to process the $75.60 difference I was charged (for the 1 vacuum I purchased) between the full price ($259.19) minus the sale price on my invoice.

I'm allegedly going to receive a refund for the returned vacuum in 3-6 days after FedEx picks up, still leaving my bank account short for the holidays. I will update if things don't go according to the aforementioned resolution I was promised.

Great company! Been working here for over 7 years. Love the space and love my coworkers!

Working for TTI Floor Care has been a blessing. I'm on my third year working there and still excited to come in each morning. Lots of amazing people and a great working environment.

I bought a dirt devil featherlite last week. I needed one badly for my dog and his fleas. This model is working wonderfully so far. I am using it twice a day. To double down on the fleas problem. I am taking great care of the unit. And cleaning it every time. I am very pleased with it so far. If it brakes down further down the line ill be the first one to come back and yell how pist i am. But right now it is saving me and my appartement. Couldnt send them email to thx them because they only take US emails for some reason. So here i am posting it here. Not even trying to get them a better rating. I am just happy with my purchase so far. Thx

After using four times, made in communist china dirt devil vc quit. Totally dissatisfied, customer service will not answer phones or respond to email. Do not buy this junk.