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Recommended wrong equipment, double charged me.

Needed a SMF OTDR tester for a client. Wasn't sure what I needed. Sales Engineer had me talk to a Senior Application Engineer, who apparently talked to his lab personnel. They shipped the Fluke tester with all the equipment, I took equipment to the client site, created network diagrams which took a couple of days, went to use the equipment, Senior Application Engineer said he would have Lab Tech call me. They did and said I had the wrong equipment. Called my Sales Engineer, who hustled and got me the right equipment ready, drove 3.5 hours to TRS, then 3.5 hours back, and was able to start testing the next day.
Got charged $1200 for the equipment I never used that was the wrong equipment, and instead of keeping it for a month, turned it in after a week. Sales Engineer was great. Sr. Application Engineer didn't ask the right questions and I got the wrong equipment. I got the impression its a business policy and the loser is the customer if you get the wrong equipment. $1200 lesson. Too many companies renting equipment, won't be back.

I recently rented some equipment from TRS-RenTelco...

I recently rented some equipment from TRS-RenTelco and I couldn't be happier. The customer service was excellent and the rental process was a breeze. The equipment itself was in perfect condition and worked flawlessly. I would highly recommend them to anyone in need of rental equipment.

I had a mixed experience with TRS-RenTelco. The re...

I had a mixed experience with TRS-RenTelco. The rental equipment was good, but the customer service left something to be desired. It took a while for someone to assist me, and they weren't very friendly or knowledgeable. However, once I got the equipment, it worked well and I had no issues. Overall, an okay experience.

I used TRS-RenTelco for a recent project and they ...

I used TRS-RenTelco for a recent project and they were great. The rental equipment was in excellent condition and worked perfectly. The customer service was helpful and answered all my questions. I will definitely use them again in the future.

I had an average experience with TRS-RenTelco. The...

I had an average experience with TRS-RenTelco. The rental equipment was fine, but the customer service was lacking. The representatives seemed disinterested and it took longer than expected to get the equipment I needed. Overall, it was an okay experience, but I may look elsewhere next time.

The rental service I used was excellent. The equip...

The rental service I used was excellent. The equipment was top-notch and I received great support throughout the process. I would highly recommend their services. They exceeded my expectations!

I recently used a rental company and was quite imp...

I recently used a rental company and was quite impressed with their service. The equipment was in great condition and I had no issues with it. The whole process was smooth and efficient. I would definitely recommend them to others. TRS-RenTelco website.

😊 I had a really positive experience with TRS-RenT...

😊 I had a really positive experience with TRS-RenTelco. The customer support was friendly and responsive. The rental equipment was in excellent condition and worked flawlessly. I would definitely rent from them again. 😊

I had a really average experience with TRS-RenTelc...

I had a really average experience with TRS-RenTelco. The customer service was just okay and the rental equipment worked fine. There wasn't anything special about my experience, but there also wasn't anything terrible. I would probably rent from them again if I needed to.

👍 I rented some equipment from TRS-RenTelco and I ...

👍 I rented some equipment from TRS-RenTelco and I am pleased with their service. The customer support was helpful and the rental process was easy. The equipment was in excellent condition and worked perfectly. I would definitely rent from them again. 👍