I called to ask for help for my elderly aunt whose car broke down on a busy area, and they had a tow truck there in under 15 minutes, drove her home and brought the car in for an alternator and battery. The driver was very kind, and had things under control very quickly. The driver also called me to assure me that all was well.
These people are the Best! I went to one place & they quoted me 1500$ for services. And I went to Troy Auto Care & they got the job done for a little over 200$. I love the people there, they are nice and respectful. I do recommend. This will be my new shop for my future car repairs. Kaitlyn & the owner Donnie are the best!!! Kaitlyn was playing with my daughter Lena giving her toys and little snacks and it just made my day better. My 3 year old daughter did not want to leave because she loved the people so much. Lol. If I could give 10000* stars I would. I did tell my family about you guys & I highly recommend this place. THESE PPL ARE THE BEST! & they get the job done!!!!! -Shannon McGlory
Extremely friendly and helpful staff! Had a great experience getting my car towed to and then serviced at Troy Auto care. They kept in contact throughout every step of the process!
AAA had Troy Auto tow our vehicle. Their driver damaged my fender as seen in photos. Good thing I took pictures of the vehicle before it was towed (also seen in photos). I made a damage claim with them on Friday 5/11/18 and was told that someone would reach out to me by the following Monday. It didn't happen. I called on Wednesday morning (5/16) and was told someone would call me by the end of day. Didn't happen. I contacted AAA and they called Troy Auto. I was told someone would follow up the next day. It didn't happen. I called again on Sunday (5/20) at 10:14am and got hold of someone who claimed to be a manager. He asked what the call was about. I ran through the timeline of my experience to get him up to date. His response was "ok, we're not gonna go there". Confused, I asked what that was supposed to mean and he said that I had an attitude. Of course, this didn't sit well with me. Instead of listening to the issue he continued to argue with me about my attitude for literally 5 minutes. I asked if I should come down in person to which he replied, "if you come here, I'll call the police on you". He claimed that offering to come there was threatening him with violence. I have 2 daughters and a newborn son. I'm working 70+ hours/week. The last thing I'm going to be doing is threatening someone with violence. I don't have time for that. I really don't have time to keep hounding this situation. I just want my wife's van fixed. She just gave birth 2 weeks ago and I want it done by the time she's able to drive again. How does someone like this ever get a management position? After getting off the phone, I immediately called AAA to document my experience. Hoping for resolution and to never deal with the "manager" I recently talked to on the phone. I'm a directv tech. If I talked to one of my customers like he talked to me, I'd be instantly fired.
Edit: one of the owners reached out to me and is taking care of me. I received a heartfelt apology, my van is being taken care of, they dropped off a rental vehicle, and the owner even threw in an olive garden gift card. The young man I had words with was the one who picked up and dropped off the vehicles and he seemed sincere with his apology. I imagine that this review was the first time the owners heard of it. I'm changing my review from 1 to 4 stars because the owner was responsible and took fast action, once he learned of the situation. I can't believe that they would be in business as long as they have and have such a good reputation if this was the norm. Everyone has their bad days.
Troy Auto Care was sent out by AAA because my car wouldn't start. I was told I needed a new battery and the employee make a recommendation for my SUV. I accepted his analysis of the problem and made the purchase. I later found out that the battery he sold me is not the proper one for my car, and it's better suited for a golf cart! I am not a mechanic. My background is in law enforcement. If he had offered me the proper one for my car, more costly or not, I would have paid for it. I am trying to resolve the matter with AAA. I am very disappointed. I am giving two stars because although he was unmasked, he was very pleasant.
Great experience overall! Tow truck driver showed up within 15 minutes and was super friendly. The mechanic at the shop (Jeremy) gave me a call and fully explained the problem, what needed to be done, and what the cost would be. He had everything done fast and for a lot less than I was expecting. Great guy and very easy to work with! Thanks again!
Thanks to Troy Auto Care that has serviced my 2007 Chrysler Sebring and the manufacturer life time warranty on it's engine I've been thankful to keep my car longer than any other car I've owned. Thank you for your excellent staff who has made me feel comfortable while I wait with specialty coffee and water or a call if I've decided to walk to nearby stores. Thank you for your excellent service and I highly recommend your staff.
Very friendly people, extremely knowledgeable and experienced. I have had a great experience with them the last four times I've been there. I highly recommend them. Great friendly service they treat you like family. Haven't seen that from a business in many years.
Excellent and fast service! Had my truck picked up on time, checked and fixed same day. Will definitely use them again and highly recommend to everyone
I appreciated the professional manner in which they helped me when our car needed towing alongside I-75. Thank you! You made whole process easier.
