Triaero

Triaero is an independent full suspension mountain bike company that also sells carbon fiber road, gravel, and fat bike frames and wheels. They offer a custom paint service through a partner site and operate warehouses in the EU, US, UK, and AU. The company positions itself as providing high-performance cycling components at affordable prices.

Customers can browse the catalog on triaero.com to select frames like the Flyee or Graro, wheels, or complete bikes. After choosing a product, users add items to the cart and proceed to checkout. The website supports multiple currencies including USD, EUR, GBP, and CHF.

Returns are valid within 30 days of the original purchase if the product is resalable, in original packaging, un-used, and un-mounted. The product must be damaged due to uncontrollable factors during transportation. Customers are liable for shipping fees on both the return and the exchange shipment, but no restocking fee is charged.

Customers can request a refund or modify order information before the item is shipped. If authorized, a fee of 10% of the purchase value with a $50 minimum may be charged to cover restocking and operating costs. Cancellations made after the product has shipped are treated as returns with applicable fees.

If the package is in good condition but the product is significantly damaged in transit, customers must keep the waybill and packaging to contact support within 7 days after delivery. If the shipment gets lost in transit, customers must get in touch immediately. Claims for damage or loss require careful inspection before signing the delivery slip.

The catalog includes frames such as the Flyee and Graro, along with road, mountain, fat, and track wheels. They also provide a custom bicycle painting service via icancustompaint.com and sell complete bikes. The company highlights a custom paint service for personalized style and a customer gallery showcasing real submissions.

Triaero operates warehouses in the EU, US, UK, and AU, which allows them to offer free shipping on orders from these regions. The site explicitly mentions these locations to inform customers about shipping origins and potential delivery speeds.

Multiple reviewers from 2023 praise the customer support team for being helpful, responsive, and prompt in addressing queries. Some users noted that the team resolved issues efficiently and quickly answered questions about products. The overall sentiment is that the support experience was outstanding and user-friendly.

The business holds a Trustburn rating of 4 out of 5 stars based on 8 reviews. The reviews range from 3 to 5 stars, with most being 4 or 5 stars. The most recent reviews date back to November 2023.

The Flyee frame is listed at $899.00, while the A9 road bike disc frame ranges from $730.00 to $1,130.00. The Graro frame has a price range of $899.00 to $1,299.00. Prices vary depending on the specific color and finish options selected.

Triaero positions itself as an independent full suspension mountain bike company aiming to offer bikes at the price customers want. They emphasize a wide range of products including carbon fiber wheels and custom painting services. The company claims to be one of the world's most loved cycle shops according to their own website.

The custom paint service allows customers to create a personalized paint job that reflects their unique style and personality. It is offered through a partner website at icancustompaint.com. The service includes various color options like Pantone 5625C Gradient and full hand-painted solid colors.

The official website of Triaero is triaero.com.