This company withholds information from their clients, they had terrible customer service skills and continue to change their story over to help their own. They preyed on the language barrier and use selected verbiage to withhold information. When asked why they withheld that the ticket was only valid for 6 months, they said they did not have to tell my mother to begin with. This company is a complete fraud. DO NOT GO TO THEM!
This place would be the worst place to go if you want to enjoy your trip. They will literally screw up your entire vacation. I had to drive all the way back home with my wife and kids with all have luggage from the airport all the way home because they did not issue my tickets right. Go with Pamir Travel in Fremont or Cyrus Travel in San Francisco or any other travel agency. They had booked me for two separate flights on the same day so United systems could not verify me. When I went to Tri City Travel, they actually blamed me because I called them from the airport for them to clear things up. They will take your money with a smile and you are lucky to either go on your trip or lucky to even return. STAY AWAY FROM THEM!!!
I was lucky enough to be back home to speak with United management or else we all would have been stuck in a foreign country as they said all our flights have been cancelled on the way back. On top of that, all our luggage was sent to the wrong airport but the airline caught it and quickly fixed it.
I will write a complaint to the BBB about them because they should not even be in business as they do not know what they are doing. Do not trust them with your money or with your family.
When I asked for a refund, the guy yelled at me, what money!?!?! Sounds very fishy and illegal what they are doing. When I sat in their office, I could hear other people yelling on the phone. Imagine how many people are stuck overseas because of them and no one on this side to bring them back
Another reviewer on Google wrote they had to pay $2000 extra to return to the states. They will take your money with a smile and say go to hell in their minds.
These agents are extremely knowledgeable and helpful! They have access to some flights I can't find online and at such great prices. They always give me a few options and provide guidance, so I can choose what best fits my needs. I highly recommend this agency.
I've always found this place to find me great deals. Farnaaz is really helpful and courteous.
