I think Transcriptmate is an excellent company to work with. The transcript services they provide are top-notch and their team is highly professional. I have been using their services for the past 2 years and I have always been impressed with the quality of their work. The customer support is also great, they are always available to answer any questions or concerns I may have. Overall, I highly recommend Transcriptmate for all your transcript needs.
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Questions about Transcriptmate
What is Transcriptmate?
Transcriptmate is a transcription agency that converts audio and video files into text. They offer a free tool where users can upload recordings to get transcripts with speaker labels and timestamps. The service supports English and 17 other languages, including Polish, German, French, and Spanish.
What are the pricing options and file limits?
The company offers a free tier that allows users to transcribe three files per day, with the first 15 minutes of each file being free. For unlimited usage, they provide a workspace for $30 a month or $15 a month billed yearly, which includes up to 730 hours of transcription per month.
Which file formats and sources can be transcribed?
Users can upload various file formats such as MP3, WAV, M4A, MP4, and MOV. The platform also allows direct transcription of YouTube links for those on the Unlimited plan. Files can be up to 6 GB in size.
Who owns the business and where is it located?
The business is owned by Hinter sp. z o.o., a company based in Puławy, Poland, with a VAT ID of PL7162827816. They have been operating since 2018 and also run the domain Transkryptomat.pl.
What do recent reviewers say about the service quality?
Multiple reviewers on Trustburn praise the accuracy and timeliness of the transcripts, noting they are well-formatted and error-free. Customers also highlight the responsiveness and helpfulness of the customer support team.
What export options and AI features are available?
The platform provides several export formats including TXT, DOCX, PDF, SRT, and VTT. Users can also generate blog posts or summaries directly from the transcript within the dashboard.
Who is the ideal customer for this service?
The service is designed for interviews, press conferences, and focus groups. It is suitable for companies and public institutions that need reliable transcription services for various media types.
How can a new user start using the free transcription tool?
To get started, users can upload a recording via the website without needing a credit card for the free tier. They simply confirm their email to access the dashboard and begin editing or exporting the transcript.
How long are files retained and how can retention be managed?
The company states that data is deleted after 7 days by default, but users on the Unlimited plan can set retention periods ranging from 1 to 365 days or choose no limit.
What are the company's track record and support structure?
The website claims to have transcribed over 1,000,000 minutes of audio and video since 2018. They also mention having real people in support who answer emails rather than using a bot.
What are the key differences between the free and Unlimited plans?
Transcriptmate offers a free trial that allows users to try the service on three files a day. The Unlimited plan removes these daily limits and includes AI templates and summaries.
How can customers reach the support team?
The business provides a contact email at [email protected] and a phone number at 07980647942 for inquiries. They also offer a contact form on their website for direct communication.
Which languages are supported for transcription?
The service supports a wide range of languages including Ukrainian, Czech, Hungarian, Italian, Latvian, Lithuanian, Portuguese, Russian, Slovak, Belarusian, and Bashkir in addition to English.
What is the official website of Transcriptmate?
The official website of Transcriptmate is transcriptmate.com.
How is Transcriptmate rated on Trustburn?
On Trustburn, Transcriptmate has a rating of 4.1 out of 5 based on 11 reviews.
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11 Reviews
🙂 Transcriptmate is a reliable company that provides accurate and timely transcript services. The team is professional and responsive to customer needs. The transcripts are well-formatted and error-free. I would definitely recommend Transcriptmate for all your transcript needs. 😊
I recently used the services of Transcriptmate and I am happy with the results. The transcripts were accurate and delivered on time. The team was responsive and helpful throughout the process. I would definitely recommend Transcriptmate for dependable transcript services.
I recently had my transcripts done by a transcript service provider and I am happy with the results. The transcripts were accurate and well-presented. The customer support was also responsive and helpful. I would recommend their services to others in need of reliable transcript solutions.
👍Awesome company to work with! The transcript services provided by Transcriptmate are top-notch. The accuracy and timeliness of their work are impressive. The customer support team is also very friendly and responsive. I highly recommend Transcriptmate for all your transcript needs.👌
I recently used the services of a transcript company and I must say that I was impressed with the quality of work. The final transcript was accurate and well-formatted. The customer support was also helpful and responsive. I highly recommend their services to anyone in need of reliable and efficient transcript services.
Transcriptmate provides decent transcript services. The accuracy of their work is satisfactory and the customer support is responsive. The team delivered the transcripts on time and addressed any issues I had. Overall, a reliable transcript service provider.
Transcriptmate is a great company that provides high-quality transcript services. I have used their services multiple times and I have always been satisfied with the results. The team is professional and efficient, delivering accurate and well-formatted transcripts. The customer support is also responsive and helpful. I highly recommend Transcriptmate for all your transcript needs.
I had a great experience with a transcript company for a transcription project. The work was accurate and well-formatted. The team was responsive and attentive to my needs. I highly recommend their services for anyone looking for reliable and quality transcript services.
Transcriptmate is a good company that delivers quality transcript services. The team is responsive and delivers accurate transcripts. I have been using their services for a while now and I have never had any major issues. The customer support is also helpful and friendly. I would recommend Transcriptmate for anyone in need of reliable transcript services.
I recently got my transcripts done by a transcript service provider and I have to say I was really impressed with the quality of work. The transcripts were accurate and well-formatted. The customer support was also very helpful and responsive. I would definitely recommend their services to others.
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About Transcriptmate
Transcription Agency
- Website
- transcriptmate.com
- Phone
- 07980647942
- [email protected]
- Address
- 1, West Quay Road
