Transcount Limited

Transcount Limited is a SaaS-based company that provides cloud-based logistics management software for micro-, small-, and medium-sized freight forwarders, 3PLs, and NVOCC agents. Founded in 2015 by Dovydas Riasnojus, the business is headquartered in London, England, though it also lists an office in Vilnius, Lithuania. The platform aims to digitise and automate logistics business processes to eliminate manual and repetitive operations.

The company offers a suite of tools including a quotation and booking tool, freight order management, and integrated document forms for creating transit reports and delivery notes. These features allow users to send price requests to carriers in real time, select optimal offers, and generate commercial offers for customers without needing office equipment for day-to-day work.

Transcount is designed specifically for logistics companies that need to manage freight forwarding, 3PL operations, and NVOCC agent activities. The platform helps these businesses digitise their services and automate processes such as preparing quotations, managing commercial offers, and handling transport documents.

New users can start with a 15-day free trial on any plan. The system is designed to get a company setup and running in just one business day, allowing users to issue their first offer, sale, invoice, and documentation like AWB and CMR within that timeframe.

The platform integrates with local accounting systems through CSV and XML export options, supporting multi-currencies. It also includes an integrated CRM and supports unlimited customers and carriers on higher-tier plans, while the Basic plan limits users to 50 orders per year.

Transcount's mission is to transform small and medium-sized logistics companies into modern digital service providers. Their vision is to become a global one-stop-shop logistics management solution that enables companies to digitise their services and automate business processes worldwide.

The software includes a 'LIVE HELP' feature that automatically creates a ticket for the support team when a user clicks Help on any page or module. The team promises to reply on the same working day or hours, ensuring real-time communication with carriers and customers.

Users can upgrade between packages at any time, but downgrading is only available through technical support. The system also allows importing contacts and offers comprehensive database access for partners, carriers, and customers along with billing and payment information.

The platform provides automatic data filling for e-documents such as quotations, tenders, carrier orders, and arrival notes. This seamless creation and sharing of freight-related documents helps organize cargo delivery quickly and efficiently.

Transcount has been operating since 2015 and currently lists 2500 registered accounts, 5000 rate requests, and 15000 orders. The business claims to have 50 happy clients and focuses on advancing management processes for the freight forwarding industry.

The business can be contacted via the phone number +370 88 00 88 00 or the email address [email protected]. Their physical office is located at Aukstaiciu str. 6, LT-11341, Vilnius, Lithuania, while the headquarters is in London, England.

Some reviewers on Trustburn praise the customer support team for being friendly, responsive, and quick to resolve issues. Users also appreciate the user-friendly website navigation and the efficiency of the services provided for logistics operations.

Some reviewers note that the company is average or satisfactory, with one user describing the experience as just okay. However, others highlight the reasonable rates and the helpfulness of the support team in resolving issues promptly.

The Trustburn rating is 3.8 out of 5 stars based on 8 reviews. The most recent review was posted on August 7, 2023, while the oldest review in the set dates back to December 12, 2022.

The website states that the platform helps companies avoid the need for office equipment for day-to-day work. Additionally, the system allows users to manage cargo in real time and communicate with carriers and customers simultaneously to organize delivery quickly.