Tracey Road Equipment, Inc. Review

Very very bad service..they took my money and time but never fixed the problem.

On 9/7/17 . We brought our truck to one of their dealers to fix an air leak on back side of the truck. After few days, repair was finished . We paid & left. 10 minutes after we left , air leak happened again; we drove back , they fixed again AND promised us everything is going to be fine. We trusted them & droved away. On middle of the highway everything was falling down . Highway trooper was able to help us, God was with us on that day , we are alive. So I called general manager: Toby Hann , He sent message to me , say: he's not going to do anything & tell me do not call him again . Bad reputation , I can't believe this is how they do their business , put driver's lives on the line to make money ? Sad . Once you paid & left, you're on your own , no warranty not for one day. Don't be a victim like us. Don't serve any star .

The parts department is ok but a couple in there do not listen very well, I think i will discontinue buying my parts there and use another dealership.I give this company a 1 star for now for the head aches a few have given me, The day after i posted this review the the general manager called me and told me he would make some changes and he listened to my concernes, He seemed like a very nice guy , proffessional and Polite.He gave me his number incase i had any futer issues so I could call him in the futer.

Very Happy with the service ,Fast and professional , Accurate diagnostics ,
The truck delivered at the time promised ..
Mark, Rodney and Randy are the key people there. Ready to help at a moments notice.I will recommend this Company over anybody else.

Mr. Owner,
We brought our truck to your dealer to fix the air leak. We did exactly what your people instructed us to do; pay a $250 deposit first, wait 4-5 days, and then pay more money when you said the job was done and the problem was fixed. We left only 10 minutes before returning because the same air leak happened again. If your technician wasn't able to fix the air leak in the first place then they shouldn't have promised us and took our money. Your service manager called me and said "our people made a mistake and shouldn't have happened in the first place" and apologized to me. I had to call a tow truck in the middle of the highway to tow our truck to the nearest repair shop that night. The next morning, that repair shop manager personally went to Freightliner and got the parts and came back to clean up the mess you guys made by removing the welding you guys created, and fixed the air leak in one day. We haven't had any air leak since. That repair shop manager deserves 5 stars, you deserve none.

Went there for parts. Everything was ready to go. I paid and they helped carry items out to my vehicle.

Very courteous, helpful and understanding of your needs.

Only delivered a wheel loader the guy that unloaded was friendly easy in easy out

Very pleasant place to do Business. Love the body shop. Repair my truck and on the road in a timely manner. Had DOT done. Thanks to everyone at tracey.

Ver nice very well organized got in and out quickly

Very Bad Service they charged us for $676 for engine oil and driver takes the truck next finds out theirs NO engine oil in the truck .

Excellent service. Back counter parts was on point. Will continue to do business. A+

You know once long ago Tracey was a very good dealer they have forgotten their roots on how they once tried to take care of the individual an now they take advantage of of customers that's is why I do very little business with them anymore I do order mostly online same quality lower price if you can weight a few days mostly I can to save myself money I know alot of people dont have that option but it's an awful shame people do that an if say something they get mad but why last time I knew this was a free country iam not saying bad just the truth anyways use yur own judgment I was a good customer for 20 years plus not anymore

The gps is wrong brings you to a road that's 15 minutes away from Tracey road equipment. Very unhappy with how it worked

Twice my husband brought a truck there for a air leak and twice they failed to fix. $1,800 later the air is still all out of the system within 10 mins of shutdown. Not coming here again!!!!!

Very professional nice shop was in and out very quickly thanks

Greg the Manager is awesome. He was polite, helpful and patient with me. They did a wonderful job repairing my truck and they were extremly professional. They washed my truck and kept it in a safe location until our driver came to retrieve it. Aiken Legacy Logistics, LLC appreciates you.

We just picked up our 2018 motorhome that had a problem with the DEF system. This was covered under warranty without question. The parts were not in stock but on a back order but the service writer Mark Poissant let us know that he was doing his best including checking with other dealers but to no avail but his best option was to order the parts for a down unit . I of course called several times since we had a trip planned. He was very supportive and the guys got it together as soon as parts were there. Thanks to Mark and the guys in the shop as well.