One word.. Terrible!!! My courier fees were rising because of waiting/ unloading time at toll... Today I decided to take my pallet myself to the Perth airport depot.. I waited 15 minutes to get unloaded and the a further 40 minutes to get a signature.. My courier would have charged me an extra $80 waiting fee for that.. Absolute rubbish service!!!
Tol-Air Cargo
Picked up our new puppy on a busy day, easy to find, smooth process, friendly helpful staff who went out of their way for us
Absolutely the best service I have ever received from a freight company in my 10 years of said experience. Eager to help, quick, intelligent and friendly. They genuinely take a step above to help. To anyone reading this, take the negative reviews with a grain of salt. Other than that, fantastic experience.
Stores are very under trained. Plus they seem to be on a power trip. Trying to stop me picking up frieght because couldnt swap a chep pallet. And they had never heard of a chep transfer book. Had to promise the world and cause mysel extra 2 hrs work. Becsuse of thier incompotance.
No nonsense, walk in and talk to a real person. (Business customer)
Shocking. Apparently my parcel was STILL due five days ago according to the website. Tried to call but got through to an overseas call centre who couldn't tell me a thing. They also asked what was the item which I responded trampoline and they asked me again three times. I was apparent she didn't know what a trampoline is. Go figure.
Absolutely useless company tried 9 different numbers in both wa and Vic. No one picked up the phone. Back to TNT I go
