TNT Express Reviews

I received a sorry we missed you card on the 14-7-15. I rang TNT that afternoon to arrange a pick up from our local depot (as it was my wife's b'day on that day and it was a present for her) and was told it couldn't be picked up until after 9am 15-7-15 (which was good for me). I got to the depot at around 1pm and was told that they never received the message about me picking it up and it was back on board for delivery. I checked the status of the delivery and it hadn't been delivered so I arranged for my dad to sit at my house until I got home. I arrived home at 3:10pm and still no delivery. I rang TNT up to find out if they knew the location of my parcel and they promised me they would call me back when they find out, and it will definitely be delivered today. I received a call from TNT at 4:15pm to say that they had tried to deliver the parcel at 3:32pm and no one was home and they had left another Sorry We Missed You card and to organize for it to be delivered the next day. I told the lady it was absolute BS that any driver had been to my house because I was home, there was no knock on the door, and no card left. I told her it was a present for my wife, and they don't finish delivering until 5pm and to get him back to deliver it. Anyway, long story short, couldn't do it and needed to arrange delivery for the next day, so my wife didn't get a birthday present. Thanks TNT for ruining my wife's birthday!!!!

everything is fine but the security guy very rude to people. Yelling to the customers all the time. Not only for me, saw him yelling to others many times in the carpark.

Excellent service. Delivery drivers are always friendly. The online tracking service is pretty reasonable.

Absolutely disgusting service from this company. A delivery was expected Thursday. Driver couldn't find office, so rather than call, he returned to the depot. Was then told delivery would be made first thing Friday morning. Received a call Friday morning from driver saying that delivery would be made some time during the day, but can't confirm time. I followed up at 3pm that afternoon, only to be told my delivery is not even on the truck and was not scheduled for that day. How many lies can be told from one company??? Totally incompetent and unprofessional. EPIC FAIL TNT

No one answers the phone or calls you back. You just go in circles. Even our Business rep doesn't respond for days.

Had minor problem (not tnts faultp) which was solved swifty
Special thanks to Conner and Shannon for their 5 star customer service on the 13001150 number!!!

Worst service ever. I live in Sydney CBD and they claimed not being able to find the building! Which is ridiculous because it is on George St and noone ever had a problem finding the building. They didnt leave a note or anything so I can reschedule it. If you cant even find my building, what can you even find or deliver. It is opposite to WORLD SQUARE.

They did not even bother notifying me and they delayed the delivery for 3 days even though it was an EXPRESS OVERNIGHT SHIPPING.

Im in shock. So unprofessional.

Absolutely useless company. Got a text saying delivery attempted and no one was home. Checked tracking number online, and I was sitting 2 metres away from the front door when the delivery was "attempted". Stay away from them, do not use even as a last resort.

Worst service ever! Simply avoid!
Arranged for pick up and they told me they will come between 10 am - 6 pm. Excuse me? What the hell kind of time frame is this?
Then I said fine and waited all day. NO ONE CAME!
Rang them and no one was answering the phone.
Rang another day and I was told I was not present when the driver came.
LIES!
I will never use TNT in my life again!

Dropped of package monday paid $70 for 6 pieces of paper to get delivered overnight was told it would be there on Wednesday. It's now Wednesday mid morning and I'm arguing with a employee of tnt who has just informed me that they don't know the address to their own office overseas and do I know the address to the tnt office in port moresby.
Pull your finger out of your a$$ what a joke.

Shocking service. I was out when delivery was made and TNT absolutely refused to re-deliver. Rang sender who advised that they paid re-delivery fee option!! Sender now sorting out. Moral is: DONT USE TNT! USE ANYONE ELSE FIRST!

It is not one of the worst couriers, it is the WORST at all. Unprofessional staff in addition the bad customer service.

If there is less than one rating you certainly deserve it.

Made sure to be home for delivery for bulky items. Driver buzzed unit and proceeds to dump the consignment in the courtyard area of our apartment, expecting customer to go pick it up themselves. Lazy and extremely unprofessional.

What a completely incompetent company. We have avoided using therm wherever possible for some time now but some businesses use them to send stuff to us and we pay the freight. Absolutely useless and expensive.
Latest debacle - I receive a threatening letter from a Solicitor stating that we have $408.53 outstanding on our TNT account, no details just a demand for payment. Well, hello..........we would never spend that much with TNT and we pay our accounts with them promptly every week. I double check, no we are up to date with payments so I call, and call, and call, left hanging on the phone for ages each time so give up and send them email requesting more info. Automated reply..........Your enquiry will be reviewed and a response issued within 5 days. Eventually they reply by sending me a list of transactions since January, 2016. Surprise, surprise no sign of outstanding amount of $408.53, just a sum due today and $55 from June. June invoice has been paid, back in June, and the payment reconciled on our bank account. I send them that info and receive the same response as previously. Unbelievably hopeless. 1 star is only so I can post this review. Does TNT management ever look at these reviews?If so they obviously couldn't care less about the customers or the company.

The worst ever service in Australia.. Avoid sending anything with them. My luggage took 13 days from Perth to Sydney.. Unbelievable !!!!

I had contacted TNT to track my shipment and was taken through to the automated system which informed me that confirmation was still waiting for the delivery address. this once again was provided to me by the automated system. i continued to call your CS. CS worker going by "H" was helpful in the beginning. He informed me that the driver had gone out today with my delivery which i had questioned. i informed him of the information the automated system had provided me, before i finished he spoke over me and told me that is not the issue. i asked him to not be rude and speak over me and to listen to my suggestion as i am the customer informing him of what may be an issue. H continued to cut me off mid way through my sentences and be rude even after i asked him a second time to. i asked to speak to to supervisor and was left on hold. Supposedly every supervisor on the floor was busy.

Terrible, hopeless service, rubbish avoid if possible. The worst company i have dealt with in a very long time. TNT the people company....what a joke!

worst service ever. I have no idea why Apple company will use their service.

My stuff got delayed and delayed and delayed at least 3 times. Kept chasing them up everyday. Everytime got told different things ie: the address wasnt updated, it wasnt on the list to go out today...?!? What the heck! First time using rhis stupid courier and never again!!! Thanks for the experience

Probably one of the worst shipping company I have dealt with. Rude customer service agents, don't bother calling in to figure out where your package is because they have no idea. Disappointed in apple for using them as a carrier for their product. Will probably never order from apple online ever again.

Useless company. Got an "attempted to deliver" card in my mail, even though I was home all day. We have security cameras to justify I was home and they made no attempt to deliver. They couldn't even give me a time frame for redelivery today, so I'm stuck at home until these people do their job.

Falsely reporting 'attempted delivery' but have been home all day.

The one star is for consistency. These guys are consistently useless. Not quite as bad as Couriers Please, but pretty close.

3 years of putting up with rubbish service...just cancelled my account.
TNT should change their tag from "Sure we can" to "Don't really care"

Package went MIA and the track and trace feature was pretty garbage. Tried using support to ask where the package was and if any information was available and it took three days to get a feedback received email.

There are better courier services available in Australia for small business ;

If you re reading this after your own frustrating experience with TNT May I suggest Sendle, Sherpa or Australia post Business.

I learnt today that some TNT deliveries (including my own time critical delivery) are outsourced to private drivers. Some, who it would seem continue to postpone delivery with no reasonable reason.

Package delayed by days and TNT customer servise (indifferent to my situation at best) claim to be unable to contact couriers.

Ether a lie or poor business management favouring bottom line over customer service (and retention) .

Disappointing.

Call it non-existent services. Because they don't even do their own core functions, is to deliver the goods.

Hopeless. They have had my package for two weeks and haven't delivered it. The comments on their Track and Trace are blatant lies - they said they have contacted me whereas I have not received any calls, and they said they attempted delivery and haven't. Are meant to call back and don't. As I say hopeless. Use DHL instead and save yourself the stress.

I NEED MY PARCEL TO BE DELIVERED TONIGHT AT TNT DEPOT NOT IN DUBBO

Absolutely useless delivery company, cannot even deliver to an Australian address that is an Australia Post address where AusPost then complete the parcel locker side of the delivery and then instead of instigating a call to get a redirect address they just let it sit there in idle waiting for someone to go where's my delivery its 3 days late? Ive got customers waiting on orders from my business and have now lost clients due to the useless TNT delivery team. Thanks for nothing

for a company with the slogan of "sure we can" they sure no how to say "no we cant!" hard to think that a company with such terrible service can still exist in a tough economy

PLEASE use australia post or air express and avoid the pain!

I will give you ZERO rating, Everytime my supplier uses TNT to deleiver from Melbourne to Sydney it takes 5-7 working days and i have to drive an hour and a half to pick up my product whilst trying to track these iteams i get absosolutly NO answer from your so called staff. You Guys SUCK, I would realy like to be refunded everytime i have to go to your depo and pick up.You realy know how to let down small businesses today i have wasted 2 hours trying to get answer on my deleivery that was surpose to be delieverd yesturday i know this because your staff told me, Now i cant even get an answer when im getting it or even where it is.!!!!!! At my business has good PR skills and gets back to customers promply( only because you guys have let us DOWN..)

I'll never use TNT again. EVER.
They tried to deliver the package to the wrong address TWICE. This despite the fact that the address on the package is CORRECT and that over serveral phone calls I asked them to advise the driver that he keeps going to the wrong place.
No appreciation whatsoever that I wasted 2 days stuck at home waiting for a delivery that never came. The customer service is close to useless and you can tell they don't give a damn if the customer is not satisfied. I still have not recieved the package that "might" get here on Friday, a whole WEEK after the first failed delivery.
Third time's a charm? Not sure it's true for TNT.

pay for overnight delivery - get told when you follow up it will be another day.

terrible customer service that transfer you from department to another and then email just to PAY A BILL !!

and then they dont even replay to the email

And the winner of the WORLDS WORST COMPANY award goes to..... TNT!!!

1 Star is 20% too high to review out of 5. Typical story based on reviews I just read. Sat at home waiting for a crucial express package. Tracking went from with a Driver to attempted delivery, card left

No door knock, NO CARD LEFT! They clearly hadn t been. When I called the person on the phones reaction... mustn t have been able to find the building ?? I m sorry but in writing about 40cm y all in Arial Bold the number of my place is mounted on the front!!

NOT TO MENTION, YOU HAVE ONE F$&@ING JOB!!! BRING MY PACKAGE TO MY HOUSE!!!

Customer service were useless I had to pick up from a depot no where near my house no apology even. Not that that would have helped. Absolute BS company.

Poor service time & again, TNT Express is Snail Express. TNT has no feedback to customers regarding freight hold ups or delay! Also overcharge on International shipments.
Consignment note TNT International Express 462072269 - was picked up on 3rd Dec 2015 & took almost a month to deliver to China. Reason provided is that the parcel was held up at Export customs due to lack of paperwork! They continue to lose paperwork & holding up important parcels.
Will never use them again.

WORST COMPANY IN THE WORLD. ABSOLUTELY HATE TNT. Too big to be able to get good delivery or customer service.

Still the most incompetent courier company around. After they delivered our new rug a few years ago by chucking it over the fence and not driving up the driveway I decided to wait around this time for delivery. After seeing a Budget rental truck driving up and down the street I could have almost bet money it was TNT. After seeing the driver go to numerous addresses I called out to him and it was in fact TNT. He explained that on the paperwork he had my address around the wrong way as Unit 3 / 6! My address is actually Unit 6 of 3. The people who work in admin at this company clearly have no brains or no intelligence about how to prepare paperwork.

Was good once upon a time but now terrible service - lack communication skills and are a very unorganized company built on nepotism and favoritism when it comes to employment.(some depots I heard). Always pointing fingers - uneducated customer representatives - drivers deprived of assistance - wouldn't blame drivers for crappy service but blame the pencil pushers and idiots at desks as they make it harder for drivers out there due to their negligence and lack of product knowledge and instructions. Minus 5 stars

Avoid at all costs. These guys are useless. I've just had to come home from work to collect a sofa TNT said would show up last week. This morning they informed me they had called the driver and he would actually come between 1-3pm today. Now it's after 5.30pm and they are telling me the driver came at 11.45am. Clearly the call center flat out lied to me. From the look of the reviews it sounds like it is company policy to lie to customers. No idea how you're supposed to get anything delivered to a home address from TNT unless you're unemployed. Maybe that's the idea, if I take off a few more days from work to collect the sofa I might get fired...problem solved right TNT. I'll probably have to hire a competent delivery company to pick up the sofa from the TNT warehouse. What a farce!

They delivered the goods to wrong address, when I called to complain, I got the poor customer service!

I was available at home. The driver just pressed the door button for a few seconds and then left ! I even answered their request and went downstairs and surprisingly found no one waiting there and only got the card left at mailbox.....To tell the truth, I wanted to give a zero star and but apparently, there is no such options....

didn't realise that it was a Petya cyber attack, called no answer but item was delivered on time..thank you TNT

Online tracker says that my parcel was delivered a week ago - It never arrived and I didn't receive a card. I called and was told that it was returned to the depot - Why? Who knows. Were they going to tell me... no.
I was then told I would get a call for a re-delivery - still waiting a day later. Chasing it again... because I have nothing better to do then to wait for some idiot TNT delivery driver who can't call even though they have my number!
Never thought I would say this - but I wish that the company I ordered from would just use Australia Post - at least if i missed it, I could pick it up from the post office.

Long wait times, 5 separate phone calls, malfunctioning website. Thank god for Barnetts couriers. a 4 minute conversation, all booked in.

TNT is one of the worst courier service out there, worst than AUS Post. You could sit at home whole day waiting for the parcel to be arrived and end up you still get a "sorry, we missed you " card in the letter box, That's how bad they were. Tracking said would be deliver on the 4th and you would probably get it by 6th or 7th. I do a lots of online shopping and things are coming in every week, fastway, toll, aus post and the moment i saw TNT tracking was provided, i know im screwed!!

Great company. Customer service were very helpful and assured me package would be delivered on expected day. Driver arrived on time and was very friendly. Will definitely recommend and use again in future.

Geez, for a delivery company they're really not good at delivering... Incompetent drivers have no idea even when someone is home how to deliver a consignment. Unbelievable. Never use this company...

Package has been stuffed around for over a week because you don't deliver to Australia post parcel lockers. Surely you can make a deal with aust post for parcel Locker delivery?

Asked if they could just pay for an express bag and send it to my parcel Locker. Nope. Have to work around trying to get it delivered somewhere somebody is going to be.

Update: got it a week later. Said they were having trouble finding the address so I asked them to google it and it came straight up. They'd delivered there earlier in the week. Hapless driver wondering around wrong address, complaining when he finally got there. Hope I never have to use tnt again.

Whole thing could be avoided if they made a deal with aust post to use parcel Lockers.

Voice recognition system is terrible. Get it sorted or put a real person on the line

poor delivery man, i was waiting at home all the time, then checking the tracking was said card left not home?wtf i was sitting at home all the time and left the message to CS to tell the driver to use intercom or call me straight away, but the lazy driver just never did! will end up collect the parcel and spend some money to get there, always in remote area for the depot! very2 disappointed , i purposely get a day off today for being able to wait the parcel, but this is what you guys doing?? to make people disappointed ?? even more there is no card left found in my mail box?? can you imagine? did the driver do the job or not? you tell me guys...

Very bad service, just recieved a message '" we've try to deliver your parcel but seems no one at home " While I was all the day at home. After trying call costomer service and waste an hour to their ridiculous ADs on the phone, the costomer service asked me to sign a sorry we have missed you card that wasn't left in my address as well and waste another hour to go through their process of redelivery.
Just waste of time and ridiculous system.
Never had problems with DHL before

This company is a joke , they said they can not deliver my item and left a card for me to pick up, there is no card left, I check my security camera, no one at that time they claimed, they did not delivery and dit not left me the card, I spend 3 hours to find my item today. And this is second time they did this to me.

i was about to give 5 stars as their ratings looked so bad, and staff had usually been nice, except as ordering a pick up I got a women who was just plain rude so now I see why their service is rated so poorly! ...UPDATE: I had the wrong company it was FedEx that was so nice, DON'T WASTE YOUR TIME book though FedEx instead they are 5 stars nice. If TNT are so rude on the phone imagine the package handlers.

This is absolutely a joke. My package was delivered to a wrong address even after I corrected them over the phone.
Use DHL instead.

package was push back 2 weeks after being assured it would be less than 3 days

The most useless, incompetent, "computer says no," business I have ever come across. I don't even know why they have a customer service division.

Terrible delivery service. I was not contacted or buzzed upon delivery and instead received card saying delivery attempt failed

Terrible Service EVER! Keep us waiting for three days with no progress. Will sue them accordingly.

- Rude customer service reps
- Terribly slow service
- Lost my parcel in their depot which was over 2m long and weighed 60kgs! (Stands out!!!)
- Useless supervisors
- Promised delivery on a day and then they never came
- Will have been waiting 10 days now for an interstate parcel that should have taken 3 days to come when some decent courriers even manage it overnight!
WORST SERVICE OUT OF ANY COMPANY - WOULDNT EVEN RECOMMEND TO MY WORST ENEMY
Complete and utter incompetence from a 'professional' business

My valuable item was just left downstairs, even though I was home nobody rang the intercom whatsoever. The last update on the tracking page said delivery was delayed. WHILE MY PACKAGE SAT DOWNSTAIRS.

Lucky I found out as my partner was coming back from a run and he randomly saw my name on the parcel sitting around in the lobby.

I then called to give a feedback about my experience, and was put on hold for 5 minutes, talked to two people, only to be told somebody will call me the next day to hear my feedback. They didn't even bother to put me through to the "feedback department". It had to wait you know.

I mean, can't you improve anything? This is honestly such bad service. People pay huge amounts for express delivery, and they trust you with their valuables, and this is what they get. Absolutely unacceptable.

I will not be using TNT again, and I'm glad TNT is going away.
Good riddance.