I adored how rapidly and decent the woman at the counter gone to me and my beau. He came to get an EKG and everything was quick and individuals were so decent. I'm another attendant so strolling into a lovely hall and being welcomed by everybody benevolently makes me need to work here.
Given a chance I would give zero stars. I went to ER at 2AM wherein there were no patients and after waiting half an hr with my 20 month old I left the place, no one cares at all. If they can't handle they should not have an ER, for people to live in an illusion that there is a Hospital to rely on.
I will admit this was my first time ever going to a hospital / emergency in my 29 years so I don t know what I m supposed to expect but I did not feel cared for. Long story short .. I saw 6 different doctors , never at the same time. All within 2 hours - and when in crying pain not ideal to have to talk over and over . They all asked me the same questions . They only talked to me for 2 minutes each. The main issue was the lack of communication. It took 26 hours from the last time I saw a doctor for a doctor to see me again and give me any answers. I kept asking and asking nurses updates and they never had answers. I don t think it was the nurses fault - they are kinda the middleman. Doctors and overall management I m sure. The only reason I give 2 stars and not 1, is the facility it was actually very neat and clean !
(Also none of the nurses had stethoscopes with them? They never checked my vitals?) and toooooo top it all off - when it was time for me to be discharged I asked if I should be informing my PCP they said yes and handed me the big folder for me to give my PCP. Wouldn t they ask for his info and fax over?
I am very disappointed with this hospital. I will never come here again. Very poor communication!
A disgrace for a health organization. You come in for basic checkup in good health only to leave sick with the amount of stress provided by the support team who lack minimum customer service skills. The lady behind the desk in room 102 is an example of wrong people in the wrong place. Some physicians are compassionate and deserve better management than this lame organization.
The doctors and nurses were all really nice and helpful, but every person I talked to at reception was horrible. They were unnecessarily rude and acted like doing something as simple as making a follow-up appointment was a total hassle. They either flat out ignored me when I approached the desk, or immediately started the conversation with eye rolls and attitude. I went up and would just say, Hi, and the response would be ..Hi..? I m not someone who just terrorizes costumer service people, because I also work in that industry, but they really lack basic human decency. I have a follow-up appointment for several weeks from now, and I m already dreading having to encounter the people at reception again due to how unfriendly and rude they were.
My son was hospitalized there. Everyone was kind and answered all of my questions. Great Hospital. I give it 5
I had a procedure at Thorek this week. All the staff in Same Day Surgery were kind, professional and patient with me. I had a great experience there. Thanks to the entire staff in that department.
I loved how quickly and nice the lady at the counter attended me and my boyfriend. He came to get an EKG and everything was fast and the people were so nice. I am a new nurse so just walking into a pretty lobby and being greeted by everyone kindly makes me want to work here.
If I could give this hospital zero stars, I would. The staff is super unprofessional and unpleasant. The billing department is a mess as well. Very poor bedside manners too! Do not recommend
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