Thomson Medical Centre Limited Reviews

Fantastic hospital tour by Angie. Super patient anf friendly auntie.

I strongly recommend Thomson Medical TCM to anyone seeking pain relief.

My first visit at Thomson Punggol had been a wonderful experience. The encounter with the counter staff and the acupressure therapist, Leona Chia had been very pleasant. They are patient, helpful, and most importantly, caring.

Leona is very skilful in her treatment and knowledgeable too. She would spontaneously share tips on how to eat well and live well. Whenever she performs acupressure, she makes me feel well taken care of as she would not just treat the area of pain, instead she will go on to treat places where the pain could be linked. The strength applied is just right too. Leona definitely cares about the health of her patients. Before I went back, she even came along to the counter to share with me 3 exercises I could do at home so as to assist me in healing faster. I have since switch my treatment to Thomson from RMC and I have enjoyed every session at both NUH & Punggol. Thank you Thomson Medical & Leona!

Nurses n doc are all unprofessional. Despite of paying high fees.

Kang Sheng's DR Adrian is a very good doctor. I have two children who are helping him to check and deliver. I really appreciate him. I have these two healthy "good" babies. The only thing that made me particularly disappointed was that I came home after hospitalization and found that my ID card was lost. I asked Kangsheng s front desk and inpatient department to help me find it. I have no news or condolences until now! I feel disappointed with Kang Sheng! The key point is that I have not moved my ID card after I registered for hospitalization, so I have disappeared!

Great! Professional and I felt safe in their hands. Well recommended!

Thumbs up to Ms Loh Jing Feng (Manager, Guest Services) who helped to get me a wheelchair, call for my car and wheel me to my car yesterday. She spotted me walking towards the hospital exit on crutches. Thank you Ms Loh for your kindness. Your kind gestures warmed my heart and made my day.

Really incompetent GP. Didnt know anything. Had to tell him myself what tests i need to get done

Long waiting time and poor service. Appointment system should be better managed. Patients should at least be updated on the waiting time.

Always love my experience at TMC! Did a surgery there late last year and currently seeing my gynae at TMC for my first pregnancy. The nurses there were friendly and caring throughout my stay and always helpful. The staff at the information counter are also always very helpful. I would like to specially mention Grace and Polly, who were very attentive to my needs. I was trying to enquire more about the room and hospital charges in preparation for my delivery, and Grace was very helpful in answering my queries. Even though hospital tours are now suspended, she was very patient in explaining to me the different room types and facilities available. Polly was very kind to help me with my goodie bag collection even though it was a last minute request. I would definitely choose TMC for my next pregnancy!

Medical staff are professional and facilities are modern. Parking needs to be improved as there are no lots except for a mechanical parking system that requires a valet.

I slipped and fell in front of this hospital I injured my leg to the point where I couldn t get up and had hit my head. I was alone. There was a nurse from Thomson Medical Centre in her uniform a few steps behind me when it happened and she walked right past without saying a word as I was calling out in pain.

Seriously this is how caring your staff are?

I live 3 minutes from here and will go out of my way to avoid this place for the rest of my life. I suggest everyone else do the same.

I would like to give a feedback to one of your staff, Aisyah, for she has been doing a great job as a concierge and helping out in the heatlh screening. Not an easy task but she has been doing it with such ease and professionalism. Despite the number of patients that she attends to especially this CoViD outbreak, she can still give a warm welcome to mothers and children in the hospital.

Please save yourself the trouble and visit another clinic. This clinic does not provide clear billings and a clarification process with them can drag more than ten days.

I only had a ten minute consultation with the doctor but I got charged nursing fees and facility fees which took up 20 percent of the total cost. You add this ridiculous charge to their already expensive consultation, expensive parking, and the cost of their medicine which is double/triple from what I got from another hospital and their tardy after service. Basically, you would question yourself why would you spend so much getting this type of service from such a clinic and you would end up with regrets.

My regret is that I have been loyal to this hospital and clinic before this. From here on, I don t think I will ever step foot again there and will be sure to let my friends and family know to steer clear of this clinic.

Had an unbelievable experience at this hospital while visiting my relative, the girls at the entrance conducting the health screen and the front desk were so nice and helpful , the Nurses were all cheerful and pleasant as well

but was shocked when we encountered an extremely rude and condescending person who was raising her voice and with no basic courtesy at all .What was even more shocking was that she's the Director of Quality ( Deborah EE ) How can a organization like Thomson Medical engage such a low class person for the job of Director - She's definitely not refined or skilled enough for the job- How can the Management and Board of Directors condone such behavior and still be oblivious of it.

No way she will be able to train her staff on Quality management which includes customer service. ( My Family just believe that ).
we were there for 3 days and all other staff including the security people were all so courteous and nice- Hope she will send for counseling and retraining

While the nursing staff are excellent the overall experience is quite poor. Parking is an absolute nightmare, poor food choices (deliFrance option is terrible, very poor quality, rude staff, always out of food).

I'd like to commend on the awesome service and helpfulness of TMC staff..

Ms Annie Chiong from Guest Service was so helpful and professional and caring in answering all my "complicated" enquiries over the phone and patiently finding the most effective and affordable solutions for me..

I dare to say my enquiry is complicated because I tried calling other clinics and hospitals, and all of them either answer with a simple "you need to see a doctor" or asking me to make appointment...

And today I went to TMC (for the first time!) for the appointment.
Again I'm greeted with friendly staff amidst rainy morning..
From Ms Susan Zhang at 24hr family clinic who was helpful and friendly, to the lab staff (filipina, didn't get her name) who are so skillful in drawing blood from my very very shy vein!
This is the first time I had a super smooth blood taking..

I'm grateful for TMC!

Long waiting time and poor service. I need to ask for waiting time and it kept delay.
Appointment system should be better managed. What's the purpose of the appointment system. Patients should at least be updated on the waiting time.
So call PRIVATE HOSPITAL very slow..

For the childbirth part, Wards have barely any natural light. The place is cold and the doors do not have proper isolation. Too may ppl come in and out of the mother s room when all she needs is some rest... THE BABY : took my baby to the pediatric clinic for vaccination and we had to wait close to 2 Hours!!- In Ac room with other 20 sick children. She got the flu twice! I' ve had it. I appreciate the doctor, but they need to implement an sms service like sgh or any other clinic and allow parents to go out with their kids and come back few minutes before their turn. Awful experience.. If it weren't for the nurses i' d give it 1 star.. The hospital needs upgrading.

We had our hospital tour on 18 Aug 2020 by Ms Ng, she was friendly and thoroughly explained all the details . We found the tour very informative and appreciate Ms Ng answering all our questions patiently. Very good customer service.

I brought my child to see one of the PD over at Thomson Medical Centre and it was the worst experience ever.

The PD suggested my child to be hospitalised and when I asked what if I don't want to do that and the PD told me: "You are looking for trouble".

The PD asked my child to undergo xray, bloodtest and nebulisation, and overall the bill became over $400 including medicine and consultation. Recently I went to KTP A&E and it only cost me $122 for medicine, consultation, bloodtest and xray.

Next day I went to see another PD and he told me my child did not need hospitalisation because my child was still quite active. There was no need for nebulisation too because my child didn't have breathing difficulty. He ordered another bloodtest and told me that the previous medicine given was not effective when the results came back.

Service was prompt and staff were very patient and attentive. Special shout out to Hafizah for her excellent service and personal touch that made the stay really comfortable. Food was good and servings were decent.

Alhamdulillah.. we are Very Happy to have the miracle baby.. Thank You Dr .S F Loh and the sister Susan Lim, Sister Mila and Sister Wani.

It is best to take the patient by car or taxi that are a little faster than calls that are a little busy because of other patients who are in the queue.

We all need a lot of patience because there are many sick people and sometimes there are few doctors and nurses to attend. ...

This private hospital is the best in Singapore. ..

Bad exp with this place. Cannot find a breast friend surgery clinic instead is called thomson breast center with Another surgery center in the middle of nowhere. Make me walk here and there. Why put a surgery center in the open?????!!

Had our hospital tour with Ms Angie Ng. Very experience mid-wife who gave us a lot insight of her experience and make us feel very comfortable

I would like to give my most heartfelt thanks to the following nurses n doc who have helped me during my stay in TMC for the past few days:

1) NM: PUSPHA
2) SSN: PHOEBE
3) SN: SUMATHI
4) SSN: SALIMAH
5) SSN: ANNABELLE
6) DOC: WOODWORTH ADRIAN

They have been a amazing bunch of people during my stay and when my world was dark sister PUSPHA advise me, talk to me and tell me the world is not the end.

Once again kuddos to all who have helped me in 1 way or another..... please give them my message of thanks for all from ICU RM 2 level 4!!!!

Worst GP experience there. Only went because it was open 24hrs but the meds given are the cheapest stuff available off the shelf and the doctor didn't give me what I needed to get well. Totally inept.

I gave birth to 2 kids here with some pregnancy complications. I am very grateful for the care of DR W K Tan and all her personal nurses! The team deserves 5 stars but I reserve one due to the admin staff. Recently, I booked an appointment on Thomson homepage. When I called up the clinic 3 days in advance only to find that DR W K Tan's admin staff or system did not integrate with the hospital or something. I called up the counter, the lady tried to offer a few time slots. When I decided not to book, i was given the take-it or-leave-it attitude again.

Booked a hospital tour and was attended to by Ms Loh Jin Feng who is really pleasant, friendly and knowledgeable. As a FTM, there were many questions thrown at Jin Feng but she proved to be really patient in addressing every one of our concerns. Tour was also well managed, punctual and smooth. Thank you TMC for the experience.

Very good Doctor, Dr. SF Loh. But terrible service from the nurse and admin staff. The nurse forgot to give important medicine, did not return the medicine that we buy to us and made us have to return to the hospital to ask for rest of the medicine. Long queue in settle down the payment. Somehow very expensive. I would not return to the hospital again, its not wortied.

All staffs in TMC was so good and supportive. Especial thanks to Dr Claudine Tan Our Gynaecologist and Sister Mila and Sister Hawa Bebe.Thank you so much for all your help and support !!

Polly was very friendly and jovial on our hospital tour. All my queries were well answered with a smile! (: we assured that we ll be well taken of in January for my delivery!

Had a very pleasant experience with Angie Ng during the First Time Mum hospital tour.. It was educational and she was also very ready to help when we had questions

VERY GOOD !

THANKS NOORJANNAH ! BRITH REGISTRATION!

My Wife delivered our first child here on 17 August 2020.

We experienced an excellent experience,despite the complication delivery we had went through.
Nevertheless we were assured that everything went well from the start of the labour up to our Discharge.

We would like to thank Ms Helen Tan ( Deputy Director Operations at Thomson Medical Centre ) so much for ensuring that everything went smoothly for my wife and for visiting her throughout her 3 days stay. She also went out of her way and helped to communicate all our needs to the related departments, which we are very grateful for. Thank you for all the help given to us and also for the warm welcome and hospitality.

A big gratitude towards her, the doctors who took care of my wife and baby, all the staffs and nurses in level 3 ward.

We would also like to thank Dr Lew Hui Jian, who performed the anaesthesia during my wife's surgery as he made sure that she felt comfortable and less scared before her surgery started. According to my wife, she did not feel any pain and she appreciates that Dr Lew gave her many words of encouragement as he knew that she was scared and nervous. Please request your epidural to be given by him if you wish for a stress and pain free delivery.

Our gynae is Dr Shilla from Shilla Mariah Clinic For Women who and we are thankful for all the guidance and care she has provided us from the start to the end. We would also recommend anyone who is looking for a gynae to book an appointment with her if you wish to deliver at Thomson.

We will definitely choose Thomson MC as our preferred choice for our next delivery as we truly appreciate the care given to us. The service rendered to us from everyone were definitely beyond our expectations.

I went for the first time mom hospital tour guided by Sister Angie Ng. She is friendly and experienced, sharing with us lots of her experience and info she know... I would like to thanks her for showing us around despite her busy schedule.

Very lousy,hospital. Not open and honest about costs of delivery baby. Lots of hidden costs. You will get a big shock when you see the final bill. When I asked my wife's gynaecologist,she will ask you go ask the counter. The counter will only explain about half the total costs.Lots of costs hidden. They are scare if they explain total costs to you in the beginning,you will run away and they lose 1 customer.They will wait till you delivered baby already,going to discharge from hospital,then ask you go counter to get your shocking bill.As a hospital,they should be honest about total costs.I understand as private hospital,you are more expensive than K.K hospital.But you must also be honest and upfront about total costs when customer asks.Dont try to hide costs just because you scare to lose customer.They scare customer will change to K.K hospital.I will advise eveyone not to give birth at TMC.Having a newborn baby is a happy thing,but I advise everyone dont deliver at TMC if you dont want your good mood to be spoilt.Parents are happy because have new baby,but when see the bill,get angry.

My wife recently gave birth at Thomson Medical Centre. The experience was overwhelmingly positive. The place would earn a five star except for the ineptness of the hospital's administration staff.

The delivery itself went smoothly. Our obstetrician Dr. Benjamin Tham is to be commended for this. I also have the highest regard and respect for the nurses in the birthing area. Their expertise is calming and they know how to deal with a woman (and a husband!) going through one of life's most profound events.

Upstairs, in the premier ward, the nursing staff were professional and highly competent. They have a real love for babies and this shines through.

My only complaint about Thomson is the admin staff. After we arrived at the hospital, my wife went to the delivery area and I was made to wait for one hour to complete her paperwork. My wife was fine, but the wait was irritating and unnecessary.

Two days after delivery we were to due to check out. A nurse told us that we had "express checkout", which meant we could avoid loitering around in the crowded patient services area on the ground floor.

We left, and very soon my wife and I were getting frantic calls from their customer service people asking us to return and sign paperwork. Given that my wife was still exhausted from the delivery, and that we had a newborn to deal with, I flatly refused.

They were kind enough to allow us to complete the paperwork when we return for a check up a week after delivery, but the admin staff really need to up their game. A polite visit from one of their staff the morning we checked out would have pushed this hospital up to five stars.

Would we use Thomson again? Definitely. I don't look forward to my interactions with the admin staff, however.

Ms Polly from Information counter was very friendly and shared lots of info without me asking. I feel comfortable with her sharing. Great staff! Thank you!

Very friendly and good customer service. Thank you Zairy for the excellent tour. Thumbs up

Awesome experience and good illustration from Zairy and Polly.

Apart from the haaaels of parking. The hospital staff is very good. Overall a good place for medical facilities.

Had my surgery done in thomson medical, very gd experience during my admission and stay in the hospital. Also staff Zairy at the pickup n dropoff point is very helpful and friendly. Thank you so much!

This is a very good maternity hospital, with reasonable rates yet very good medical staff.

terrible pd they have. brought my 15 months old son to see one of them to learn more about my son's development as it was the 1st time for us. my wife and i wanted to know more of how our son is progressing so far..female pd seems rushing and show no interest at all. asked a few very basic questions which a normal family doctor would have asked as well. i think the family doctor under my hdb block can be a better pd than this lady. such unprofessional.

Service is slow but decent. Parking is a real pain. Hospital staff are good.

We came for our son s medical examination but he did all the wrong and he is doing business here not practicing what he is suppose to be.
Charging also a huge amount
Don t come here.

People like Paully, Jing Feng & Grace is the reason organisations succeed. Examplry customer service skills. Friendly and accommodating. They deserve a raise or the very least an official letter of appreciation. They are the pillars of your organisation, never let them go.
We are thankful to them. Such nice people.

Much love and gratitude,
- Rishinder Dev Singh & Sharon Kaur

Very slow service, take ages to attend to my wife after she gave birth. Nurses are not helpful in briefing my wife the dos and don ts after a cesarean procedure. Nonetheless, the nurses in the observation room are very professional and polite.

Never again. While the attending doctor and specific nurses were fine, the hospital itself was definitely lacking.

The place itself obviously hasn t been renovated or upgraded for years and it shows. The carpark of course is ridiculous, as many have already said. Our daily room rate was $600+ (and that was just the beginning of the hefty bill) but the bathroom barely allowed for a small shower stall, toilet and little round sink (a great reminder of the tiny bathrooms in Tokyo s little airbnb homes). Everything about the room looked old, brown and depressing.

Being the accompanying parent, I was relegated to the extra bed essentially the common room couch which they covered with a bedsheet. The whole thing was too short, and sank down the middle lengthwise, making for a miserable night s rest (back still aches from that).

And speaking of rest despite having signs up asking visitors to be quiet because patients need their rest , it wasn t the visitors who made any noise it was the staff themselves being noisy out in the passageway all night, and especially from 6, 7am onward chatting, bantering each other, laughing loudly, and having lengthy conversations right outside our door where we could hear every word.

Staff repeatedly came in throughout the night not just for the routine patient checks supposedly every 4 hours including a cleaner at about 7:30am and others who decided to ask me things although the sun hadn t even risen yet and just because they happened to see me lying awake on the sofa (I couldn t sleep all night; they just walk in).

And don t be expecting the basic room amenities or that the room would be considerately prepared for the number of people staying in it just one bath towel for the 2 of us, no room slippers or usual pen and paper, a non-working fridge... Spent the entire time reminiscing about Mt Alvernia.

We were assisted very well and kindly by Ms Polly Fong with regards to delivery ward booking and related questions. She even gave us a couple of maternity freebies and made sure all our concerns were properly addressed.

I used to come here for annual medical checkups about a decade or more ago. The service was decent and I recommend it.

24 hr family clinic. Shorter wait than KK. Come here to see dr first. If urgent? They will send to KK

We were shown around the maternity ward and facilities on a tour with Angie Ng. She was incredibly knowledgeable and helpful, making us feel that Thomson was the right choice for us. Most of all Angie was friendly and personable, accommodating all our questions with her many years experience.

Went for the maternity tour with Angie Ng bringing us around. Very helpful and informative and a great experience.

Dear Rebecca Tan
The service is very good ,The explanation is very clear.

Thanks

Modern and complete thirtory private general hospital with advanced technology and facilities for all specialities including 24 hours accident emergency services. Especially famous for Obstetrics and Paediatric services. Free wifi. Friendly cosy comfy welcoming attentive caring ambience for romantic intimates groups students tourists Expats and families.

We went for hospital tour guided by Angie! She was very informative and friendly which we appreciate! Make first-time parents feel more assured. Thank you for your time! :)

Expensive services,
Lousy and inconsistent parking conditions
Very unfriendly
Too many mishaps
Services are slow
Soup for example was cold and overpriced and banana was unripe and split already

We have hospital tour 07/07/2020
Guide by: Ms Polly Fong
I feel so blessed to have guest service like Ms. Polly,
She's really great, Her english really clear, easy to understand and answer our question with her professionalism. Me and my husband really enjoy our hospital tour session.

Thank you so much Ms. Polly

We had our hospital tour on 25 Jul 2020, guided by Aunty Polly, she was clear and friendly throughout the whole tour. All questions were answered and clarified. Thumbs up to her and greatly appreciate it. Also a shoutout to the Guest Service Executive - Ms. Grace, she has explained the membership benefits clearly and provide all the information we required to know patiently. Excellent staff with great customer service. Thanks Aunty Polly and Ms Grace!

Love the stay in Thomson Medical during 26Feb to 29Feb! The Nurses are so attentive and sensitive to mummy needs! That is the reason why I chose to come back Thomson again for my second delivery.

We had a maternity tour Friday guided by Ms. Ng. It was pleasant and informative. She showed us most facilities that parent-to-be might use and explained how-tos in a very detailed manner. Besides hospital related info, she also shared valuable tips for first time parents to handle the new born. We greatly benifit from this visit. Thank you Ms. Ng!