The Sail Store

The Sail Store

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What is The Sail Store?

The Sail Store is an online retailer that sells recreational sails for small and mid-sized boats, including Sunfish, Hobie Cat, Catalina, Hunter, and Macgregor models. It offers mainsails, jibs, genoas, and spinnakers, with custom colors available for Sunfish sails and a 3-year warranty on select lines. Customers can order directly through the website or by calling 888-946-8242.

Where is The Sail Store located and how does it ship?

The business operates out of Charleston, South Carolina, and ships exclusively to US addresses via UPS. Every order receives free shipping, and the company emphasizes that their sails are made by FX Sails using premium Challenge sailcloth made in the USA and sewn with Tenara thread.

What warranty terms apply to The Sail Store's products?

Small-boat sails for boats 20 feet and under, plus Catalina 22 and J22, carry a 3-year warranty on defects in materials or workmanship. Cruising sails have a 3-year warranty for Inshore construction and a 5-year warranty for Offshore construction, though customers must email the company to discuss any warranty issues.

How long does it take to receive a sail from The Sail Store?

Standard Sunfish sail designs are in stock and ship in 3–5 days, while solid-color Sunfish sails take about 3–4 weeks. All other sails, including custom color combinations and asymmetrical spinnakers, are custom-made and ship in approximately 4 weeks.

Who designs the sails sold by The Sail Store?

The company states that its sails are designed by Sandy Goodall, a former partner in Elvstrøm Sails who served as technical director and head of design. This design expertise is highlighted as part of their commitment to building quality sails with expert advice.

What are the return policies for The Sail Store?

Customers can return unused items in brand-new condition within 15 days of delivery for a full refund, minus a 20% restocking fee and shipping costs. Items must be sent back by mail at the customer's expense, and they should email the company before initiating a return.

Which boat models and sail types does The Sail Store cater to?

The website lists a wide range of boats including O'Day, Compac, Capri, Prindle, Chrysler, and Sabot, with specific sail options like storm jibs and storm trysails for boats ranging from 24 to 44 feet. They also offer catamaran sails for models like Hobie 16, Nacra, Prindle, and G-Cat.

How does The Sail Store handle pricing and what is included in the cost?

The pricing model shows the full price right away with no wait for a quote, and shipping is free to US addresses. The company advises that the delivered price is not always the lowest, so customers should check what is included, such as reef rows and battens, which are often extra on other sites.

What tools does The Sail Store provide to help customers choose the right sail?

The business offers a 'Sail Cost Guide' and 'How to Measure' resources to help customers determine the right fit. They also provide a 'Sail Cost Guide' to explain what a new sail really costs, emphasizing that the lowest quote is not always the lowest price.

What specific sail features and customization options are available?

The Sail Store's catalog includes asymmetrical spinnakers in multiple standard sizes and colors, as well as heavy-duty storm sails. They also offer custom colors for Sunfish sails at no extra cost on asymmetrical spinnakers and mains/genoas for keel boats 30 ft and under.

What is the history and craftsmanship behind The Sail Store's sails?

The business mentions that their sailmaking roots go back to 1982, when sails were still built by hand. They also note that every sail is cut from Challenge sailcloth made in the USA and sewn with Tenara thread to ensure long life and shape retention.

What unique features does The Sail Store offer to its customers?

The Sail Store offers a 'Sailmaker's Blog' and a 'Sail Cost Guide' on their website, which are unique features compared to many other sail retailers. They also provide a 'How to Measure' guide to assist customers in determining the correct sail size for their boats.

What is The Sail Store's mission and how do they plan to achieve it?

The company states that they want customers to get the right sail at a fair price and have a good experience that they will tell their sailing friends about. They achieve this by building quality sails, giving expert advice, keeping prices reasonable, and delivering on their promises.

How can I contact The Sail Store?

You can reach The Sail Store by phone at 8889468242.

What is the official website of The Sail Store?

The official website of The Sail Store is thesailstore.com.

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About The Sail Store

The Sail Store sells recreational sails for small and mid-sized boats. Its catalog covers popular makes and models including Sunfish, Hobie Cat, Catalina, Hunter, and Macgregor, offering mainsails, jibs, genoas, and spinnakers. It also carries asymmetrical spinnakers in multiple standard sizes and colors, heavy-duty storm sails, and small-boat sails for brands such as O'Day, Compac, Capri, Prindle, Chrysler, and Sabot. Custom colors are available for its Sunfish sails, and select lines are backed by a 3-year warranty. Customers can order online, with contact information and account features available through the website.

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Retail