I absolutely love shopping from Collectors Showcase! 😊 Their collection is incredible and their customer service is always helpful and friendly. I've had nothing but positive experiences with them. Highly recommended!
Questions about Collectors Showcase
What is Collectors Showcase?
The business is located at 9600 Escarpment Blvd Suite 745 PMB 100 in Austin, Texas, and operates as an online retailer specializing in military miniatures, historic statues, and metal figure sets. It has been in operation since 2004, growing from 1/6th scale full figures to 60mm and 54mm all metal figures, and recently added 28mm war-gaming figures. The company emphasizes unique aspects in its tank models, such as open turrets and thrown track options, and spans genres from Agincourt to WWII and Vietnam.
How do I place an order or sign up for updates?
To place an order, customers can visit the website or call the dedicated phone line at 512-769-6075. The site offers a free shipping coupon code, FREESHIP, during checkout for orders over $150.00 within the U.S., though this cannot be combined with the 10% off coupon. Customers can also sign up for a free mailing list to receive advance notice of new offerings and a 10% off coupon for their next order.
What are the terms for returns and refunds?
The business offers a 30-day money-back guarantee on all products, but customers must pay for return shipping if the item is damaged or returned for a refund. Additionally, a 10% re-stocking fee applies to undamaged returns within 21 days of purchase, unless the item was clearly defective or shipped erroneously. All returned products must be carefully repackaged in their original packing to qualify for the refund.
What are the shipping costs and free shipping thresholds?
Free shipping is available for orders totaling $150.00 or more within the United States, but this offer cannot be combined with the 10% off coupon. For orders under $150, a flat shipping fee of $10 is charged. The 10% off coupon can be applied to any order, but it is mutually exclusive with the free shipping promotion.
What specific types of miniature products does the company manufacture?
The company's product lines include 1/6th scale full figures, 60mm and 54mm all metal figures, and 28mm war-gaming figures. Their figure sets cover a wide range of historical periods, including Agincourt, Napoleonic, Civil War, WWII, and Vietnam eras. They also specialize in creating colorful pieces derived from the Napoleonic and Civil War eras, as well as unique tank models with open turrets and thrown track options.
What do customer reviews commonly praise about the business?
Multiple reviewers consistently praise the extensive and high-quality collection of collectibles available on the site. Customers frequently mention that the prices are reasonable and the delivery is quick, often describing the checkout process as smooth and the website as easy to navigate. The attention to detail in the products is also frequently highlighted as a standout feature.
How recent are the reviews and what is the current rating?
As of the latest data, the business holds a Trustburn rating of 4 out of 5 stars based on 12 reviews. The most recent review was posted on November 17, 2023, while the oldest review in the set dates back to February 9, 2022, showing a span of over a year of feedback.
Where is the business located and which areas does it serve?
The business is located in Austin, Texas, and serves customers anywhere in the U.S. for shipping purposes. The company's physical address for correspondence and returns is 9600 Escarpment Blvd Suite 745 PMB 100, Austin, Texas 78749. They also provide a dedicated phone number, 512-769-6075, for placing orders and customer service inquiries.
What makes the product quality and presentation unique?
The company emphasizes historical accuracy in the sculpting of each model and embellishes each set with painstaking hand-painted details. They package their products in full-color collectible boxes and offer strictly limited editions with small print runs. This approach ensures that their products are fit for museum display while still being designed to enhance a personal curio collection.
How has the company's product range evolved since its founding?
The business has evolved from a single-source focus on 1/6th scale full figures to a broader range of scales including 60mm, 54mm, and 28mm. They have expanded their genre coverage to include Agincourt, Napoleonic, Civil War, WWII, and Vietnam eras. This growth reflects a commitment to optimizing quality and tightening price points to increase affordability for collectors.
What is the company's stated mission and target audience?
The company's website states that they strive to become the primary source for military miniatures, catering to both military history buffs and general collectors of fine scale models. They emphasize unique aspects in their tank models, such as open turrets and thrown track options, to appeal to a variety of diorama set-ups. Their goal is to always optimize, grow quality, and tighten price points to increase affordability.
What specific aspects of customer service and website usability are highlighted?
Reviewers have noted that the customer service is helpful, friendly, and excellent, often going above and beyond to assist with inquiries. The website is described as easy to navigate with a smooth checkout process, contributing to a positive overall shopping experience. Some users also appreciate the vastness of the collection and the unbeatable prices offered.
How can I contact Collectors Showcase?
You can reach Collectors Showcase by phone at 5127312858.
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I recently ordered from a website and the products I received were of great quality. The prices were reasonable and the delivery was quick. I would definitely recommend this store!
Collectors Showcase is my favorite place to find unique collectibles! Their collection is extensive and the prices are reasonable. The customer service is also excellent. I highly recommend them to all collectors!
I'm a big fan of Collectors Showcase! 😄 Their collection is amazing and their service is top-notch. The website is easy to navigate and the checkout process is smooth. Keep up the good work! 👍
TheCollectorsShowcase is my go-to website for all things collectible! 😍 Their collection is vast and their prices are unbeatable. I'm always amazed by the quality of their products. Keep up the good work!
Collectors Showcase never disappoints! Their collection is extensive and the quality of their products is outstanding. I'm always excited to receive my orders from them. Keep up the excellent work!
I purchased a rare item from Collectors Showcase and I can't express how happy I am with the quality. The attention to detail is impeccable and the customer service was excellent. Highly recommended!
I recently purchased some amazing collectibles from an online store and I was really impressed with the products. The service was great, and the delivery was prompt. I would definitely recommend this store to all collectors!
I recently bought some collectibles from an online store and I'm extremely satisfied with my purchase. The quality is top-notch and the prices are reasonable. I would highly recommend this store to all collectors out there!
I have been buying from Collectors Showcase for years and I must say their service is excellent. The quality of their products is top-notch and they always deliver on time. I highly recommend them to all collectors out there!
I recently bought some collectibles from Collectors Showcase and I'm really happy with my purchase. The items arrived in perfect condition and the customer service was great. Highly recommended for all collectors!
I recently made a purchase from an online store and I have to say, I was blown away by the quality of the products. The prices were reasonable and the delivery was quick. Highly recommended for all collectors!
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About Collectors Showcase
- Website
- thecollectorsshowcase.com
- Phone
- 5127312858
- Address
- 777 Shady Ln
