Although you guys were still doing construction . My family and I still had a pleasant and relaxing stay..
I would like to offer a little advance though .. Get rid of the entertainment self / Drawer that the TV sits on.. Split the closest in half and add drawers to one side.. it ll make the rooms more spacious and comfortable, instead of overcrowded with furniture..
I stood here with a room block with my daughter basketball team and it was a very comfortable and cozy and cleanliness experience I loved our stay! Looking forward to recommending this hotel to my friends and family when in Indianapolis
Under construction is fine, understaffed is something else. Waited over 20 minutes to have the front desk girl insist my Bonvoy numbers were useless at this property. Although claiming 3.5 years experience in hotel management, it was a new concept that the traveler receives the points, not the client. I then was given a handicap room with no real shower head. Uncomfortable bed with slapped together sheets. What a let down.
Not worth the price! Do not book here! $40 parking when a block away it costs $30. What hotel doesn t include free WiFi?! It s standard in the hotel industry. No mention of it being under construction on the website or I would have booked elsewhere. The vending machines are EMPTY I traveled to multiple floors to find almost all vending machines weren t stocked. The restaurant is very sad and I was told they were out of the calamari and the tomato soup and they already had a limited menu. I m incredibly disappointed with my stay and for the price there are a plethora of options downtown. The paper given to us when checking in clearly states breakfast opens at 6 on weekends however we went down at 6:10 to locked doors. We checked with the front desk she said it opens at 6:30....why does the paper given say 6 then? I wish I could have some compensation for my stay.
No robes, my floors weren't clean. My comforter had some serious stains! Housekeeping never came, the hotel is under construction (wasn't told that) so by 7 am we were woken by loud tools. Breakfast is outrageous and they only offer an omelet bar.. could have taken my family to a decent place for half the price!
Not notified of on-going construction inside the hotel. The drilling and hammering made it very difficult to sleep. One of the reasons I picked this hotel was because the website highlighted the skywalk which was closed. These things should been revealed when I called to make make the reservation.
Very disappointed. Also unable to take a shower due to someone else's dried hair on the tub
The staff was nice but every drink vending machine was empty or offline. I had to go to every even number floor to check per the lady at the front desk. Ended up door dashing drinks only needed one drink but had to spend $20 to make it worth it. Toilet kept running and bathroom was not clean and maintained very well. The rest of the run was good. You would think for 3 nights and almost 1100 dollars the hotel would have drinks
I was sick(throwing up) and my mom went down to get crackers and pretzels and then a about 20 minutes later Mel came upstairs with honey and eucalyptus drops without being asked because he knew I was sick. He really went above and beyond!! He was such a sweet person.
Hotel is decent it's one of the oldest four stars in Indianapolis. They are going through a remodel. You can get a rate online that's super cheap but warning the parking is almost 40 bucks a night!
Nice hotel. Comfortable beds. We're here for a volleyball tournament. The elevators get backed when it gets busy so we took the stairs several times. Breakfast at the restaurant was good. Fitness center is nice. There is sanitizer and Clorox wipes throughout the building. The staff is very friendly and helpful. You can walk to tons of restaurants, right by the mall and the convention center. I definitely recommend this hotel.
