![The Westin Chennai Velachery](/api/images/company-pic/0-88313-company.jpg)
Very nice place. I love the lighting conditions an...
Very nice place. I love the lighting conditions and the fact that it is near to IIT Madras. I feel that the food taste is not that good.
Sunset grill was excellent. The food was just too ...
Sunset grill was excellent. The food was just too good. Pork ribs and lamb chops mushroom risotto were perfect.
It's a beautiful hotel.. !!Good- Staff n service ...
It's a beautiful hotel.. !!Good- Staff n service organized.. Special - the breakfast..
TERRIBLE EXPERIENCE AND VIOLATION OF PRIVACY AT TH...
TERRIBLE EXPERIENCE AND VIOLATION OF PRIVACY AT THE HEAVENLY SPA WESTIN, MALE EMPLOYEE ENTERED THE LADIES LOCKER ROOM WHEN I WASN'T DRESSED
I went to redeem a voucher at the heavenly spa Westin, Velachery. The service included a recharge massage in the massage room, steam and sauna right after that in the ladies locker room. Right after my massage got done the female attendant took me into the ladies locker room, gave me instructions on how to use the steam and sauna and instructed me to wrap a towel around myself in the steam and sauna and not a bathrobe since it won't be effective ( as is customary).
After my steam and sauna, I stepped out in this visibly small towel and was about to go shower when a MALE EMPLOYEE WALKED INTO THE LADIES LOCKER ROOM saw me just standing there barely clothed and he muttered sorry and walked out!! I was shocked! I could tell he was the same male receptionist who had attended to me when I entered and even confirmed my voucher code. I walked out and he was nowhere in sight. I told the female employees and they said" we had gone for lunch" then, which makes it even more sketchy. I told them it violated the entire reason I was there and made me feel unsafe. I then proceeded to go tell the main reception of the hotel. I spoke to a man there who took down my name and assured me some action will be taken.
I left feeling frazzled, thinking that locker room has women regularly unclothed in there, how could anyone walk in during business hours?!! I got a call from the spa manager saying" Sorry, please give us another chance. We will take action" that's all. No come meet with us, no follow up, nothing. Just forgive us is what was said.
Here's my question to the entire management of The Westin
How do you call yourself a 5 star hotel if you are offering a facility where male employees take the liberty of walking into a ladies ONLY locker room and jar them when they are in a compromised position?
What kind of Spa are you running that instead of being relaxed, women should walk around clutching their robes tightly and stare at a door that doesn't lock from the inside because your spa is so safe?
What makes you think the sheer violation of my privacy and safety warrants just a meagre apology that will probably have no effect in the real world, you have caused mental trauma to a customer and think It was a forgivable mistake? How do I know it was a mistake, and not pre mediated? Maybe it's a regular thing that this employee does. Shame on you.
Absolutely unacceptable. Ladies, please take note of this. Be wary, keep your eyes, ears, instincts open. 5 star hotel doesn't mean you are guaranteed a safe and secure service. In a world where women are fighting for their integrity, we don't need these horrible experiences.
Went to Seasonal taste restaurant at Westin. I wou...
Went to Seasonal taste restaurant at Westin. I would say it's an average place. Not worth the hype and doesn't live up to the brand Westin. If you have tried all 5 star restaurants, then this should be your last option.
This was one of my favorites,however has lost its ...
This was one of my favorites,however has lost its way. Simple things like ask for a Coke with my dinner are now not achievable. Gave some story about not serving Coke because is Marriott owned now. Seem to forget I am the customer and reasonable thing like serving Coke is not too much to ask. Will switch to Taj, they are customer focused and serve reasonable customer requests.
Decent hotel for organising events. Overall a acce...
Decent hotel for organising events. Overall a acceptable experience.
One of the best hotel in the city. Happening bar, ...
One of the best hotel in the city. Happening bar, good restaurants, neat rooms and friendly staff.
Best place to enjoy the party and small celebratio...
Best place to enjoy the party and small celebration.
Attended a betrothal function. Served a good break...
Attended a betrothal function. Served a good breakfast. The place looks good.
Everything is fine except limited number of NonVeg...
Everything is fine except limited number of NonVeg starters
Madras kitchen food Nd restaurant style both are b...
Madras kitchen food Nd restaurant style both are best...must try
Basic amenities like shaving kit is not available ...
Basic amenities like shaving kit is not available in room. I had to call 3 times, to get that. Room charges are debited at the time of check in.... strange.
Ambience is good. But taste is not upto the expect...
Ambience is good. But taste is not upto the expectations as the price go. Could be less expensive and could have been more tasty. With this price they should have added some dessert style beverages.
ITS A GOOD EXAMPLE FOR HOW 5 STAR HOTEL HAS TO BE ...
ITS A GOOD EXAMPLE FOR HOW 5 STAR HOTEL HAS TO BE ...VERY IMPRESSIVE ...
Amazing customer service! They have great amenitie...
Amazing customer service! They have great amenities, from the pool to the gym. And the food is great.
Awesome ambience. Neatly decorated. Good food. On ...
Awesome ambience. Neatly decorated. Good food. On the whole a beautiful place. Would love to visit again.
Good hotel to stay, but commutation is a challenge...
Good hotel to stay, but commutation is a challenge... Due to the location near to Phoenix mall
Went with great expectations to the Grill restaura...
Went with great expectations to the Grill restaurant on the terrace. Ambience was nice and staff courteous. However, they served the entire platter in one go - the food got cold soon.
So I went there for brunch in their seasons restau...
So I went there for brunch in their seasons restaurant on a weekend. And it was a buffet. The food was delicious had alot of variety to choose from and cooked perfectly. I wasn't able to try the wine menu since I was sick. The ambience was really good
Good place to stay if you're getting discount rack...
Good place to stay if you're getting discount rack rates
Clean hotel. Professional, friendly staff. Good Wi...
Clean hotel. Professional, friendly staff. Good WiFi. AC works well. Note that the recent alcohol ban has impacted this property so consider that if it's of particular concern.
Has a nice sport bar called Willows... Nice place ...
Has a nice sport bar called Willows... Nice place to hangout till late night.
Nice ambience
Nice ambience
Seminar Hall
I was there for an interview. Good customer servic...
I was there for an interview. Good customer service and behaviour of the representatives are great. Proximity is not an issue at all. Rooms are neat.
Don't miss their Brunch in the atrium - in water. ...
Don't miss their Brunch in the atrium - in water. Lovely.
A good place to stay in Chennai and it's just oppo...
A good place to stay in Chennai and it's just opposite to the IIT Velachery gate. Room quality and housekeeping service something I should appreciate. They serve nice breakfast with many options - Indian and western. You could explore many good restaurants in 100 feet road which is in 5-10 mins walking distance from here.
We have participated in an event at inspire hall o...
We have participated in an event at inspire hall of Westin.
Enjoyed a great meal and staffs are very very polite.
Thank you Westin.
Good food and service. The waffles were just the r...
Good food and service. The waffles were just the right amount of soft and crunchy.
Business transparency
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- Did not replied to negative reviews
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