I just recently lost my ATM card and I went into the Washington Savings in Lowell. They were quick and efficient with the most friendly staff. Every time I walk in I am Treated very well and will always use them for banking. Thank you again for the A1 service.
Love this Bank. When no one would give me account they did. Lifetime Customer!
They do not do what they promise. They promise high interest rate on checking account and their interest amount differs every month even though amount in the account is the same. No one has a clue why is that. Many times they make it super hard to login to on line account so you have no clue what is going on with your account. They have only two branches so if it is far from you please do not open up an account.For Certain transactions they want you to go down to the bank personally.
If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you re using the correct information/password). Their advice is usually delete the cookies like it s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn t want to deal with the hassle, but canceling this account asap
I just got off the phone with a person that worked here i wish i caught her name but she was very rude very uninterested in helping me and kept interrupting me while i m trying to explain an issue that i m having. smh this was a good bank but been having issues with them not cool !
Excellent service. Still retains that old time service when banks were more personal and wanted your business unlike today's big banks. Refinanced mortgage when one large bank deemed me small potatoes!
I have several accounts at this bank and am a quite satisfied customer.
Amazing customer service, both in person and on phone. What a great banking experience, if you are looking for a new bank stop looking here it is
STAY AWAY
Manager extremely RUDE . Speaks over you and threatens you because she thinks she makes the laws.
ZERO STARS ARE A BETTER CHOICE
This the friendliest and most caring bank Ive ever seen. They treat you like a friend not a number.
Other banks should take note of how the folks at WSB treat people.
Unbelievable business practices. Returned a payment I made to my credit card, charged two fees. So now my 25 dollar minimum payment to capital one has just cost me about $100.00. Not to mention it was all over 8 dollars.
washingtonsavings.com
