PARENTS -Absolutely read the FINE print in your lease!!! You must report in writing within 24 hours the defects or bad condition of anything in the apartment. My sons bedroom carpet was horrible but because he didn't care, he just left it and now we owe $250 to replace it. Also, you must be moved out by NOON on the 31st or it costs $100.Ridiculous.
Great place to live. The apartments aren't the newest but the staff is friendly and willing to make any issues right. Would recommend. Best and most affordable off campus apartment. Quiet. Nice relaxing walk to campus. Parking is great. Loved my apartment by the pond.
Lived at UPointe previously and loved the Prov so much more.
I moved in my apartment was in horrible condition and smelled from a prior resident smoking; however, the recarpeted and got everything repainted. I also was given two (2) $50 visa gift card for the issues.
DO NOT LIVE HERE!!! Cars stolen at gunpoint... Robberies.. but they refuse to put up cameras. Aside from crime being super high; maintenance and the staff is awful! I have made at least 20 work orders for my a/c to be fixed over the course of a year and it was never fixed. I eventually had to just move out in the middle of summer. bc it was 90 degrees. So my apartment has just been sitting empty -and hot. The entrance gate is always broken. Speedbumps are so high, they will mess up your car if you're not going 3 mph(not exaggerating). You'd think spending $1,000 a month for a 1 bedroom, you'd at least have temperature control. Live anywhere else if you have another option.
Would give negative stars if I could. DO NOT GIVE THIS PLACE YOUR MONEY! I have experienced so many problems living here and the staff is either unwilling or incapable of solving any of them. Lackluster amenities that are hardly ever open (even when the pool was open the grime and debris deterred anyone from wanting to use it), ridiculous pricing, and lack of concern for resident health and safety all make this one of the worst places I've ever lived. They advertise as a gated community but the car gates are regularly broken and unusable and the pedestrian gates are unlocked so anyone can just walk in anyway. At least once a month somebody's car is broken into in the parking lot. Staff will walk into your unit without knocking and are overall discourteous or just straight up rude. At one point they gave me 15 minutes notice that a new roommate was moving into my apartment with no concern for common courtesy or for our wellbeing during a pandemic. Despite repeated requests they will not even give me a copy of my lease so I cannot even verify what my rights as a tenant here are. Please do not take negative comments about this place lightly and search for a different place to live. I know I wish I had been more careful before choosing this terrible property.
If you wish to deal with complete lack of communication, unjustified fines, broken gates, AC units that only work half the time, and complete unprofessionalism then this is the perfect place for you! I would give 0 stars if I could as I could go on and on about this place. The office staff is rude and does not care about any concern you bring to them. They will "leave a message" for a manager or book keeper who will never return your calls or emails. The "gated community" has a broken gate 90% of the time with car robberies regularly. Upon moving out, my roommates and I were charged with damages to the apartment that were already there when we moved in. When we tried to dispute these charges in writing, we did not hear back from The Province for months and months until we were randomly told we would be turned into the collections bureau in under 2 weeks if they did not receive the money. Any maintenance issues you have in your apartment will take weeks to be fixed. It is a shame that this complex is ran so poorly, because it is very convenient to be so close to campus. Do yourself a favor and find housing elsewhere.
Bottom line: It isn't worth the money, and if you have a mobility disability you should look elsewhere because the layout of this place and the maintenance staff does not make this place handicap accessible.
Cheap built apartments at a rate that would otherwise get you something twice as good. Hastily assembled "security" is insecure and a real pain to go through daily, namely the bridge's doors are very troublesome to pass through, especially if you bring a bike. I can't imagine trying to get crutches or a wheelchair through those gates without assistance.
The staff responds to household maintenance issues fairly quickly but again the bridge is very mismanaged. The light in the elevator was flickering out for several days before they fixed it, and there is a gaping hole in the stairs that hasn't been fixed for nearly a month. Horror movie elevator or crumbling stairs, your choice.
The biggest problem is that college students live here and there is a lot of broken glass. The staff does not clean it up for several days if you report it. So far I've swept up two piles of broken glass from beer bottles.
Finally, the fence. Apparently it was put up after several armed robberies a few years ago. Because it was a surprise cost, they spent as little as they could on it, and it could be hopped in a second by even the least athletic of people and has multiple holes in it where people have bent the bars apart by hand.
The pictures show two places with a hole big enough to climb through, maintenance staff parked over the wheelchair ramp, and broken glass that I called the front desk to get someone to clean up who never came for over a day so I did it myself.
Edit: My blinds broke due to the mounting brackets being installed incorrectly, and they charge me $50 to replace them. They lowered the charge to $25, and may remove it completely. If they didn't hire bottom-dollar contractors, this place wouldn't be falling apart.
The 3 bed, 3 bath units are super nice. They come furnished with basic pieces, but that bathrooms are good sized and the closets are HUGE. The kitchen is pretty nice, basic amenities installed. Good amount of cabinet space and counter space. The lighting in the kitchen and living room is pretty good. Make sure to have floor lamps. The maintenance team is super helpful when it comes to key issues. The leasing office is always friendly and helpful. The clubhouse is beautiful with a gym, pool, movie room, and kitchen/game/hang out room. It really is a great place. Highly recommend.
The Province Louisville may have amenities that draw students in, but I highly recommend speaking to other residents prior to.
The staff is young, they do not care or are not trained properly. The mail is always messed up.
Worst feature is the "High-Speed Internet" that is constantly going out, sometimes for days at a time. The office is never able to provide a timeline nor is the company which provides the internet. Have never seen anyone working on it when it goes out either. This is DANGEROUS for online classes with COVID!
Roommate issues? Tough it out, the office will not do a thing.
The maintenance staff, while very kind, is forgetful when it comes to locking the front door. Make sure to lock your bedroom door and do not leave anything valuable in the living room just in case. Security during the night is not there, car gates are left open allow for ANYONE to come in and out whenever. The people gates can be pushed open in some areas which also allows anyone to come in.
The gym is open 24/7 but the study rooms are closed when the office closes. They advertise 24/7 study rooms but again, this is not the case.
Chanel Friday, general manger, where to begin. She must idealize herself more than anyone I have worked with at the Province. The lack of empathy, personality, compassion from someone "working for the residents" is shockingly low. IF you're lucky enough to get a reply from her it has likely been copy and pasted from another email to someone else. She is unwilling to try and help or even provide you with someone lower than her to help you with any issues you may be helping. Her way or the highway, except you can't leave.
Overall the rooms are nice, location is convenient for the campus gym and library, parking outside the rooms is available if you can get a spot.
Overall enjoy the apartment. Rent is a little high but reasonable when all amenities and utilities are considered. The maintenance is hit or miss on speed. The neighborhood crime is probably high but I haven t experienced any issues nor have my friends/neighbors.
