The Peterborough Clinic Review

Worst pay parking system ever. I arrived via motorcycle and I put my card in to enter the lot. While leaving I took my slip and put it in the reader again, it didn't like the piece of paper so I put in my credit card, failure. So I just rode out the back walkway. Forget it

Any time I have ever been or called there the reception staff is so rude. I have never been made to feel so stupid. I ll drive to Toronto for my testing I guess

Absolutely HORRIBLE! The receptionist was disgustingly rude! Refused to schedule appointment. DO NOT recommend this office to ANYONE! Find an office that actually cares for their patients. What a disappointment!

With a place like a large medical clinic that houses multiple solo and group medical practices (the doctors have their own separate - and usually individual - business corporations) as well as multiple independent businesses (the Dynacare Lab, the Clinic Pharmacy, even a Subway) it can be a bit difficult to rate and review the actual clinic as a whole/entity. The "clinic" itself is more like a landlord, or a shopping mall with individual stores in it. In the case of the Peterborogh Clinic, the doctors practicing in the clinic are shareholders, and jointly own the clinic. Doctors are NOT employees of the Clinic.

The relevance of all of the above is that one cannot accurately or fairly rate the Peterborough clinic a one or two star because of a bad experience with an individual doctor, or even multiple doctors, or a bad experience at the lab. I would agree, however, that criticism (or kudos) related to the "Day Clinic" (often mistaken as a "walk-in" clinic) ARE fair and accurate to associate with the Clinic itself, and its management. My understanding is that the Day Clinic has recently been shut down. There is, however, an "Extended Hours Clinic" that still operates ONLY for "rostered patients" of Family Physicians practicing at the Peterborough Clinic. Previously the Day Clinic would see patients who don't have a family doctor; the Extended Hours Clinic, however, is only for patients of the Clinic and it's Family Doctors. (Specialist physicians at the Clinic, including Paediatrics, maintain a separate on-call schedule for their respective specialties, and separate arrangements are made to see urgent and emergent medical specialty patients in office or at the hospital Emergency Department across the street.)

So, on to the actual Peterborough Clinic itself, which I would review - overall - very positively. It is a clean and modern medical clinic providing "one stop shopping," as it were, for a wide range of medical and surgical specialists, as well as pharmacy, lab, xray, audiology, and more. My only concern - which is not a fault of or issue that the Clinic has any control over - the section of Hospital Drive by the Clinic and Hospital was poorly thought-out and poorly designed, with frequent congestion and traffic backed up because of a single car, for example, choosing to stop on the road right in front of the clinic parking lot entrance and drop-off/pick-up a patient. There's also people frequently jaywalking from hospital side of the street to clinic side of the street, and I'm confident in saying that it's only a matter of time until someone gets hit by a car, or truck, or ambulance. While expensive, I do believe the hospital and clinic themselves could benefit from construction of a tunnel joining the two facilities which, perhaps, might be accomplished along with construction of underground parking facilities both in preparation for expanded clinic and hospital services in the area, as well as to eliminate some of the vast parking lots that see staff, patients and visitors fighting through wind and snow and rain, or heat in the summer, to get to/from their car .. and across a field of parking ... in order to reach the hospital.

The Receptionist who I talked to was demanding that I must have a doctor at the clinic to have virtual calls. Yet I was just trying to book an appointment because my wrist was dislocated. The female who I talked to was quit aggravated and decided to hang up the phone while still in conversation. Worst clinic ever

Ridiculous system. If you don t have a family doctor in the building they won t see you. We had a specialist, but that doesn t count. The place was completely empty. If they spent less energy rejecting people they would have more to treat people in pain. I always thought the first goal of any medical professional was to help people, not to look for a reason not to...
PS... the illness turned out to be Pneumonia.

Terrible service over the phone, a stain on our Ontario Medical System.

Great environment, good experience but you need to do your investigation before just walking in during extended hours. As this is not a regular "walk-in" clinic.

Like most clinics walk in or not you need to call to make sure they have room during the extended hours. A lot of clinics will only see so many patients. Average 7-20 depending on the doctor on call for the night. This clinic also requires that your doctor be a doctor at the clinic.

Also remember that not all clinics have the ability to do scans or exams in off hours. Don't give the staff a hard time, it's not their fault.

The bottom line is call before you go anywhere.

Terrible receptionist tells me they can't help after I tell her about depression and anxiety I was feeling. No kindness at all in her voice, just another overpaid member of the medical community. Never mentioned or offered any alternatives. Very responsible.

Good service, a lot of facilities in one building (diagnostic, drug store, blood testing, doctors)

Seriously rude. And why are the called a clinic when they don't take anyone who doesn't have a doctor in the building? That's called a doctors office, not a clinic. Woman on the phone was short with her tone and hung up on me after I asked the hours and she very rudely said "you have to have a doctor in the building"
Glad that I didn't bother going there as I can only imagine the service I would get with that attitude.

Totally unsympathetic. Receptionist hung up on me the instant I said I wasn't registered there, and without even telling me where to find more information.

Love Dr. White. The only thing I don't like is that the parking coat way to much. But if you park across the lights it's only $1/hr

Says Walk in, Not a walk in clinic. Very rude about it too and tried to argue with me about how I'm an idiot for reading their website.

I'm not sure why they asked if we had a family doctor there if it's a walk in clinic....

Super upset that online it says extended hours opens at 10am on Sunday s and I call at exactly 10am and they girl tells me they are all booked up for the day. My husband is very very ill with strep throat and.we have to sit at the hospital for hours upon hours to have him looked at. It should say that they open at 10am with the phone lines opening at 9:30!!!! Unbelievably frustrated with this place!

Horrible! Lady was so rude at the front desk and it is not a walk in clinic! It's just a clinic for people who have doctors there. And she was very rude in telling me so

I phoned in to the clinic to make an app. For my child and I called the wrong place and the lady that answered was very rude when she realized I was calling the wrong clinic. Half way through my apologie she hung up on me in mid sentence. I think someone needs training to use her manors.