Outstanding people who understand the needs of business owners and respond accordingly. Great at providing solutions with context that is easy to understand. They provide a level of service that makes you feel valued and appreciated!
Excellent company to work with. We hired Mirazon to upgrade and replace our phone system a few years ago. One of the things that has most impressed and pleased me is their customer support. Throughout the entire process of choosing the new system, installation, and training they were right there helping and explaining things for those of us that are not tech savvy.
Which is why we asked them to expand the relationship and become our go to for IT Support. Last year Michael Patrick helped me plan, and more importantly understand, a complete overhaul of our server, 14 computers, and all the auxiliary equipment. Which was a big job as I am a complete numbskull when it comes to technology. Thank you, Michael for your patience.
Currently we have Dustin Lamkin as our Systems Engineer aka "Guy who keeps me sane when stuff don't work." Dustin also has the patience of Job, as well a great sense of humor. He is always prompt, professional, and, more importantly, nice. There does not seem to be anything that flusters him. He recently had to work with a technician from an outside company to resolve some ongoing issues and I was very thankful for his professionalism. A bonus is he never makes me feel stupid when I ask questions or need an explanation.
Overall, I highly recommend Mirazon to anyone interested in getting more than just your average IT experience. Mirazon feels like an extension of your team.
Top notch IT service and support! We've trusted them with all of our major upgrades for years and have never been disappointed. They are always looking to find the solution that will work best for you, not what's most expensive or best sponsored, which is great when you're a non-profit with a limited budget. They are also great to deal with for smaller jobs and support for limited in-house IT staff. I've always felt valued and heard as a customer and love knowing no matter what comes up I've got talented, knowledgeable people to reach out to!
Amazing company to work with. When you work with Mirazon, you get a real partner. Mirazon sells us hardware, they consult for network engineering, and act as a final defense for IT emergencies.
We most recently noticed that we were getting several AD accounts lock out. Accounts that were not normally in use. We immediately involved Mirazon and they had 4 security specialists on conference call with us and they stayed with us until we figured out a computer contained malware 4 hours later and was attempting to gain access to our network. Those specialists separated our backups from the network immediately just in case and proceeded to find the problem. After the emergency was over, Mirazon started an External Vulnerability scan to block off future vulnerabilities.
We have a 4 person staff and would need to triple our IT team if we didn't have Mirazon on our side. Mirazon is a solid organization and they are trustworthy. Hands down worth a shot if you're in the market for IT support of any kind.
I started working with Mirazon back in 2011. Since that time, they have been instrumental in our company's growth. Throughout our partnership, Mirazon has worked with me to develop my skills and to educate me when needed. Now we primarily use Mirazon for senior-level consulting and resource architecture. I would not hesitate to recommend Mirazon to anyone looking to help strengthen their IT knowledge and skill-set.
Mirazon has been helping support IT efforts at Bellarmine University for a few years now and we have been very pleased with everything they bring to our partnership. They have quality engineers and excellent follow through. We are very happy to be working with Mirazon.
We collaborate with Mirazon on multiple commodities that support our IT service deliveries, including engineering, purchasing, and maintenance. Their staff is highly professional and the support and services we receive are timely and accurate. We sincerely appreciate what they've provided over the last 7+ years.
We have been working with Mirazon for many years. I am very happy with the support they provide. Very quick to respond and always available if there is an emergency.
We have used Mirazon for many years and they have consistently proven themselves to be top quality and the best of service whenever we needed help.
We've had a couple of emergencies over the years and they have always been there to support us right away and they were able to stay working with us until the problem was corrected.
As the Director of IT for Transit Authority of River City (TARC), I have utilized the consultants at Mirazon for many complex projects over the years. They are always professional and their service is top notch. They are like an extension of our own IT Department. When we need additional help, we trust that Mirazon will bring the right resources to the project. They are on my "short list" of IT providers.
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