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My review is regarding Mill Run Rehabilitation:
I'm sitting here in the ER at Doctors West with my mom. She is resting comfortably at the moment. She is being transferred to Grant for a fractured sternum.
I am so frustrated and have so many answers and the rehabilitation center will not answer my questions on the phone nor would they answered them when I drove to the facility to try to get answers as to what happened and why.
My mom went to this facility for rehabilitation after hip surgery. Upon admission to the facility there was a discussion between our family and their staff that she was deemed a high falls risk it should have three out of four bed rails up at all times. Somebody at their facility made the decision to remove all of the bed rails without consulting our family. I want to know who made that decision and why? I also want to know why there was no bed alarm on her bed, why there was no falls guard mat on the floor, or why she did not have a constant attendant?
When Rodger, the nurse in charge of her care called me this morning and told me about the accident, I asked or her bed rails not up? And he said I don't know. And then when I called the facility after I found out the extent of her injuries and asked to get about the bed rails he told me that they were removed last night. I asked why and he could not tell me. I told him I wanted to speak to somebody who could answer this question. Somebody named Debbie called me and left me a very snippy message while I I was speaking to her Care staff in the emergency department at Doctors West. Your message said she would be at the facility for a while. I called back and left a message. Waited no return call and every time I call they send me straight to her voice mail. So I went to the facility and she didn't want to talk to me then apparently.
Monday morning phone calls will be placed to the Ombudsman, Joint Commission, Department of Health and Medicare.
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