Curtis was absolutely fantastic. He answered every single one of my questions, was thorough and knowledgeable, and I would absolutely recommend him to anyone looking for a new car. I'll certainly do business with him again.
Staff (especially the GM) were extremely rude. Instead of being honest and saying they did not want to accept the Honda that we brought in to sell, they made up issues with the title and other documents provided. Went to the Honda dealer in Hermitage and had no issues. Sold our car without question. I would not recommend this place and will not be going back!
One call is all it took and Brad found my son the perfect car! Great service! Quick and extremely efficient! I will definitely be back to get my other children a car! Tx again! You all rock!
No pressure. Honest information about the vehicles and price. Ask for Deion. Great guy! He'll treat you good.
After 8 months with no radio in Honda needing a code to get working again, lady affiliated with service department took care of my problem personally within 3 minutes ! Thank you again
Fred Russo and Mike Friend were very helpful and knowledgeable re: the vehicle. I did my research and knew what I wanted and Mike and Fred were recommended by a friend who knew them for many years.
We just recently purchased our 2nd new Honda within the past 2 years off of Lou Hernandez. We could not have been more impressed with Lou's knowledge, professionalism, and understanding. Thanks again for making our experience at The Honda Store great !
I've heard mixed reviews of this location, but my experience was great start to finish with the service department. They had a recall started and finished in 45 mins on my car which was 15 mins faster than quoted. Awesome job!
BEWARE! If I could leave zero stars I would. I ordered a part with this store, picked it up and they gave me the wrong one. They now won't refund me for the part that they incorrect ordered for me and expect me to be okay with that.
Recently, I purchased a low mileage used car from this dealership and had it delivered to Farmville, VA, where I live. It had under 18K miles, and none of the photos presented online by the dealership showed conspicuous dent damage. My vehicle, a green 2009 Toyota Prius Hatchback, was delivered on Mar 4, 2021. My salesman texted me that his dealership received my cashier's check for balance due on Feb 25, 2021, and I have yet to receive a title for the vehicle. On Mar 3, 2021, my concerned transport driver texted me photos of my vehicle (three shown on this post) from the dealership in Youngtown, OH. Dents on the vehicle's right rear wheel panel were shown along with other damage on the car. It was disappointing to see definite undisclosed rear door horizontal crease damage. Although the vehicle was in very nice interior condition, none of the exterior damage as shown in the photos on this post was disclosed by the dealership prior to my purchase of the vehicle. I placed a credit card deposit on the vehicle around mid February, and no dent damage was ever disclosed by the dealership prior to me placing the deposit nor at any other time. This vehicle was represented as a "cream puff" in near perfect condition, and we were told that it was so nice that even the sales manager had been driving it.
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