About The forum (previously professional planning forum)
The Forum (previously known as Professional Planning Forum) is a community of professionals who are dedicated to raising the standards in the customer contact industry. The company is committed to driving innovation in customer operations, from contact center and digital to field, back office, branch & retail services, working across all industry sectors. The Forum offers a range of services including training, development, Academy and Resource Planning.
The Forum has been at the forefront of the customer contact industry for over 20 years. It was established with a vision to create an environment where professionals could come together and share their knowledge and expertise. Today, it has grown into a thriving community that brings together experts from different industries and backgrounds.
One of the key areas where The Forum excels is in driving innovation in customer operations. With technology evolving at an unprecedented pace, it's essential for businesses to stay ahead of the curve when it comes to delivering exceptional customer experiences. The Forum provides its members with access to cutting-edge tools and techniques that enable them to do just that.
Another area where The Forum stands out is its commitment to training and development. In today's fast-paced business environment, it's essential for employees to keep their skills up-to-date if they want to remain competitive. The Forum offers a range of training programs designed specifically for professionals working in the customer contact industry.
The Academy offered by The Forum provides members with access to world-class resources on topics such as leadership development, coaching skills and performance management. These resources are designed not only for individuals but also for teams looking to improve their overall performance.
Resource planning is another area where The Forum excels. Effective resource planning can make all the difference when it comes delivering exceptional customer experiences while keeping costs under control. Members have access not only best practices but also cutting-edge tools that help them optimize their resource allocation strategies.
In conclusion, if you're looking for an organization that can help you raise your game when it comes to customer contact operations, The Forum is the perfect choice. With its commitment to innovation, training and development, and resource planning, it's no wonder that The Forum has become the go-to community for professionals in this industry. So why wait? Join The Forum today and start taking your customer contact operations to the next level!