I had an average experience with this company. The delivery was delayed and the customer service was not very helpful. They need to improve their efficiency.
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Questions about Trans Europa Express
What is Trans Europa Express?
Trans Europa Express is a German railway company that provides passenger and cargo rail services. The TEX group operates as a growth-oriented industry holding focusing on specialized services for railways in Europe, with a long-term goal to increase the overall value of the group.
What specific business fields does the group operate in?
The group manages four main business areas: TEX Rail Operating for train operations, TEX Rail Training for staff education, TEX Rail Specialists for technical problem-solving, and TEX Rail Infrastructure for signal and track maintenance.
How long has the company been in operation?
The company was founded in 1997 in Germany, with its core business field of railway operation services beginning in 1999. The group was consolidated under the TEX Holding AG in 2015.
What are the primary locations and countries where the company operates?
The company is headquartered in Freienbach, Switzerland, but its operations and expansions cover Germany, the Netherlands, Belgium, Austria, and the Netherlands.
What do reviewers specifically praise about the company?
Reviewers frequently highlight the company's outstanding customer service, professionalism, and reliable, fast deliveries. Many users note that the shipping process is smooth, hassle-free, and that packages are handled with great care.
What are the most common complaints mentioned in customer reviews?
Some reviewers reported delays in delivery and described the customer service as not very helpful during those instances. One user specifically noted that the company needs to improve its efficiency to ensure timely deliveries.
What is the current Trustburn rating and review distribution?
The company holds a Trustburn rating of 4.1 out of 5 based on 11 reviews. The rating split includes several 5-star reviews, multiple 4-star reviews, and three 3-star reviews from 2023.
How can a new customer get started with the company?
First-time customers can reach out via the business phone number +41 55 415 01 70 or by sending an email to [email protected] to begin their relationship.
What is the company's approach to growth and expansion?
The group follows a Buy & Build strategy to expand its service portfolio and geographic reach through organic growth and strategic acquisitions.
What specific infrastructure services does the company offer?
TEX Rail Infrastructure specializes in the installation and maintenance of interlockings, signals, level crossings, switches, and performs track welding work.
How does the company train its employees?
TEX Rail Training provides certified and customer-specific training for railway personnel, ensuring staff have the necessary knowledge to perform tasks efficiently and safely.
What type of technical support is available for railway problems?
TEX Rail Specialists offer support ranging from initial consultation to the operational takeover of projects to solve eisenbahn-betriebliches and technical problems.
What is the company's stance on sustainability?
The company aims to support railway transport companies and infrastructure firms to help move more people and goods in a climate-friendly manner on the rails.
What is the company's target market?
The company targets railway transport and infrastructure companies across Europe, aiming to be a leading and independent service provider for the European railway industry.
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11 Reviews
The customer service at Trans Europa Express is outstanding! They were extremely helpful and went above and beyond to assist me with my shipment. Very satisfied with their service!
Trans Europa Express is a reputable company that always ensures a smooth experience for its customers. I appreciate their professionalism and timely deliveries. Keep up the good work!
The company Trans Europa Express is amazing! Their shipping process is smooth and hassle-free. I have had no issues at all with them and would highly recommend their services! 😊🚚
👍 I absolutely love the services provided by Trans Europa Express! They have never disappointed me with their reliable and fast delivery. Highly recommended!
Their service was great. I liked how quickly they handled my shipment from start to finish. Definitely would use them again.
Trans Europa Express is a reliable shipping company with excellent service. They have always delivered my packages on time and I am very satisfied with their overall performance.
I'm really happy with the services provided by Trans Europa Express. Their shipping rates are competitive, and they always handle my packages with great care. Highly recommended! 👍
I had an average experience with Trans Europa Express. The customer service was satisfactory but the delivery was delayed. I hope they can improve their efficiency and make sure to deliver packages on time.
😄 Trans Europa Express is amazing! They have never failed to deliver my packages on time and I am always impressed with their customer service. Best shipping company out there!
I had a positive experience with this shipping company. They were very efficient in delivering my package and I was satisfied with their service.
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About Trans Europa Express
Trans Europa Express provides passenger and cargo rail services in Germany.
The TEX group sees itself as a growth-oriented industry holding focusing on specialised services for railways in Europe.
Our common targets are to:
organise our business areas with a focus on value enhancement
contribute to the development of new business activities thanks to cross-business initiatives
extend our business activities by internal and external growth
Our growth focus is on other European countries, but also in the area of new services within our core business.
The participations of TEX group are for the long term and are intended to increase the value of the overall group. The group aims at majority participations within its core business areas.
Our success is based on our employees, who are highly committed to the idea of professional service.
- Website
- tex-holding.com
- Phone
- +41554150170
- [email protected]
- Categories
- Transportation/trucking/railroad
