I had a mixed experience with TENA.cz. While the product I purchased was good, the shipping took longer than expected. The customer service representative was helpful in resolving my issue, but overall I feel there is room for improvement.
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Questions about TENA
What is TENA?
TENA is an online store operating from Vysehrad, Praha, Hlavní město, that sells cosmetics, furniture, and home appliances. The business was founded in 1991 and continues to operate as of 2008. It serves customers through its website at tena.cz and can be contacted by phone at 311516359.
What do reviewers complain about regarding delivery?
Some reviewers mention that shipping sometimes takes longer than expected, which can affect the overall experience. Despite this, many customers are satisfied with the product quality and the helpfulness of the customer service team in resolving issues.
What specific products and prices are available on the site?
The website lists several specific products including the Mr. Max SprayMop, Circulation Maxx, and the Victor Meat Tenderizer with 45 or 56 blades. Prices for these items range from 195 Kč to 2560 Kč, all including VAT.
What travel-related service does TENA offer?
The business offers a 'Tena travel club' which is described as an internet travel agency. This service is part of their broader range of offerings alongside physical products like cleaning tools and kitchen appliances.
What do reviewers praise about the service?
Customers frequently praise the ease of navigating the website and the responsiveness of the customer service team. Many reviews highlight that the products arrived as described and the ordering process was smooth.
What does the TOP 10 section feature?
The website features a 'TOP 10' section that highlights popular items such as the Naslouchadlo - Ear Zoom and the Slimming Body Suit. These sections are designed to help customers quickly find trending products.
How recent and how many are the reviews and what is the rating?
The Trustburn rating is 4.3 out of 5 based on 8 reviews. The most recent review was posted on September 14, 2023, while the oldest visible review dates back to December 20, 2022.
How long has the business existed and where is it located?
The business states that it has been operating since 1991, making it a long-standing entity in the retail sector. It is located at Na Pankráci 69 in the Vysehrad district of Prague.
How does the ordering process work?
The website uses a search function and allows users to register for an account to manage their orders and preferences. It also provides a shopping cart feature for easy checkout.
What are the legal and technical details of the website?
The business is associated with the name Tena a.s. and has a copyright notice from 2008. The website was created by a company named Kinet, which is credited in the footer.
How can I contact TENA?
You can reach TENA by phone at 311516359 or by e-mail at [email protected].
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8 Reviews
👍 I am extremely satisfied with my purchase from TENA.cz. The quality of the product exceeded my expectations and the customer service was excellent. I highly recommend them! 😊
I recently bought some products from a website. The service was good and the products were of high quality. I am very satisfied with my purchase and would buy from them again.
I recently made a purchase from this website. The overall experience was great. The website was easy to use and the ordering process was smooth. I am satisfied with the product and would recommend it to others.
😊 I am really happy with TENA.cz. The website was easy to navigate and the products were exactly as described. The customer service team was very helpful and responsive. I would definitely recommend them to others. 👍
😊 I am extremely happy with my purchase from TENA.cz. The quality of the product was excellent and it arrived on time. The customer service team was very helpful and responsive. Highly recommended! 👍
I had a satisfactory experience with TENA.cz. The product I received was good, but the delivery took longer than expected. Overall, it was an average experience.
The service provided by TENA.cz was excellent. I was impressed with their prompt response and professionalism. The website was user-friendly and easy to navigate. Overall, I had a great experience with TENA.cz and would highly recommend them.
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About TENA
TENA is an online store for cosmetics, furniture and home appliances.
- Website
- tena.cz
- Phone
- 311516359
- [email protected]
- Address
- Na Pankráci 69
- Categories
- Retail
