The best company! I had a Taylormade 5.0 bag that broke, and they are sending me a brand new $220 bag for free! I don t even have to send back my broken one! Only took 1 day to respond to my claim, which is very fast for such a large company. They clearly have extreme customer support. Highly recommend!
P.S. all those fake club reviews are isolated. They are only from Hong Kong. Must be a fake store selling them over there.
horrible service from HK, wonder if taylormade would face this issue
I Called TaylorMade golf for some help adjusting my club and they were very respectful and willing to help over the phone.
Thanks TaylorMade !
" And these are reasons why I buy TaylorMade "
Wonder how taylormade would response to their HK dealer s problem
Worst customer service ever. I have at least had the satisfaction of converting 1000s to other golf club companies than taylormade and will continue to sabotage their name since they are dishonest.
Severely lacking in Customer Service. I've been trying to get a warranty replacement 4 iron for over 4 months. Finally got a new club and it was the wrong length. Sent both the damaged one and the new wrong length club back and they lost them. I provided the tracking number and they won't respond. I called and they don't call back. Couldn't be more unhappy with this company. Never imagined it would take half a year to get a club replaced. I may as well be playing the POS that cracked down the middle. Thanks Taylormade!
Follow up: I finally connected with someone that was helpful. Not sure if that was because of my complaints or because I had been going through the wrong channels. I did get my 4 Iron replaced within a week after that and they also sent a discount code for their website and a free wedge. Definitely made up for going all winter without my 4 iron but still, what in the world? Hopefully it had something to do with COVID and people not being able to go into the office in California. I would have been steaming if it had been golf season. Even so, I probably played 6 rounds without it.
Pathetic response from Taylormade's authorized dealer. Sold a defective driver to my friend, broke after one game and dealer refused to provide any reasonable response. Definitely won't recommend to purchase from this company.
Incredible experience. One for the books. Great people.
Irresponsible Hong Kong dealer, brand new driver bought from them and broken down in one day with no exchange or warranty. Worse part is they claim by their professional experience, this is not a defected product and refuse to take my driver back for an investigation.
No feedback from Taylormade online customer service... completely hopeless
taylormadegolf.com
