About Sytel Limited
Sytel Limited is a leading provider of cloud contact center software solutions. The company's flagship product, Softdial Contact Center (SCC), is a multimedia, multichannel, fully blended platform that enables quick and easy deployment for CCaaS (Contact Center as a Service) providers.
With over two decades of experience in the industry, Sytel has established itself as a trusted partner for businesses looking to enhance their customer engagement strategies. The company's software solutions are designed to help organizations streamline their contact center operations and improve customer satisfaction levels.
One of the key features of SCC is its ability to handle multiple communication channels seamlessly. Whether it's voice calls, emails, chats or social media interactions, SCC can manage them all from a single interface. This not only simplifies the agent's workflow but also ensures that customers receive consistent service across all channels.
Another advantage of SCC is its flexibility when it comes to deployment options. The software can be hosted on-premise or in the cloud depending on the client's requirements. This makes it an ideal choice for businesses of all sizes and industries.
In addition to its core functionality, SCC also offers several advanced features such as predictive dialing, IVR (Interactive Voice Response), call recording and reporting/analytics tools. These capabilities enable businesses to optimize their contact center performance by analyzing key metrics such as call volume, wait times and agent productivity.
Sytel Limited takes pride in providing exceptional customer support services to its clients worldwide. Its team of experienced professionals works closely with clients throughout the implementation process and beyond to ensure that they get maximum value from their investment in Sytel's products.
Overall, Sytel Limited is an innovative company that has revolutionized the way businesses approach customer engagement through its cutting-edge cloud contact center software solutions like Softdial Contact Center (SCC). With its commitment towards delivering high-quality products backed by excellent support services; Sytel has become one of the most trusted names in this space today!