Childre Suport's office is the worst office I have ever seen in the government. I have a case in 2012 and I still have no answer about that. The staff does not like to work the cases. They do not review it. It is not worth anything for a judge to send. an information to that office do not follow up
i have been trying to get child support payments since 1986, they are the worst agency ever in trying to get payment for your, the absent parent is 13,979 behind in payments, my daughter is 37 now, horrible customer service
Overall they do a good job once you reach someone. The down part is the hold time. Expect to be on hold for atleast 10 to 20 minutes depending on the time you call.
Very responsive and will take their time to explain the process to you!
Giving the DC Child Support Services Division 1 star is not even a fair rating for the awful Horrible Customer Service. Everyone should be fired and the division should be equipped with people who actually want to work and care about the quality of work they do! The receptionist always answer the phone as if they have zero compassion for custodial parents that call about case updates. They are just as worse as the case workers who are never available during phone transfers. Very rude, nonchalant, informal don't even sound like they enjoy their job because of concerned parents who call about updates. My case with them dates back to 2011. Since then, I hate to even call or walk in because i feel as though they'll never have any positive results to tell me about my case. I have had over 10 different case workers with little to no knowledge that someone new took over my case. I find out i call for an updates. It should be required that with each new case worker, they should send out formal letters to custodial parents. The caseworkers don't even reach out to update the parent on the status of cases. The case workers barely follow up on cases that are interstate. They send updates to other states every 3 months and wonder why we call so much. This whole division barely answer the phone for customers. When you call the line, it's pathetic that they make it difficult for you to seek immediate assistance. The system is set up so it can keep you from bothering them by thinking theirs no option to speak with anyone. The only way you're prompted to speak with customer service is if you need a pin reset. Why should you have to go through a pin reset prompt just to speak with customer service?? There's no option to connect with customer service upon receiving the automated system in the beginning of the call. I put in pin resets for the online case lookup which prompts them to send my pin via mail and i never receive that. They are pure lazy and they could care less if child support is enforced or not. Customer service reps get agitated by general questions about the case as if they are sick of hearing problems. Something truly need to be done. Their getting paid to do nothing!
Location has change. No update on the site. New address: 400 U St NE
Really great customer service, Case worker was responsive and helpful via email when I had questions throughout the process. Got the case moving quickly. Overall, I give them 5 stars! Wonderful folks to deal with
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