As a customer who recently made use of their servi...
As a customer who recently made use of their services to switch my mortgage, I have to say that I had an average experience with this company. The website, switchmymortgage.com.au, was easy to navigate and provided useful information about their services. However, I found the customer service to be lacking. It took quite some time to get a response to my inquiries, and when I did, the answers were not always comprehensive. The process of switching my mortgage felt a bit disorganized, with delays and miscommunications along the way. On the positive side, the company did manage to help me secure a better interest rate, which was the main reason why I decided to switch in the first place. Overall, I would rate this company as average, with room for improvement in terms of customer service efficiency and communication.
