Sutter Medical Center of Santa Rosa - Health Information Services Reviews

I wouldn't be alive today without their thorough and caring Cardiology unit. On NYE 2019 I was brought in all the way from the Sutter in Antioch with CHF combined with a deadly case of the flu. I was under their care for about a week. They made it easy to understand what was going on with my heart and how to take care of myself going forward. The nursing staff was very sweet always making sure that I was comfortable and had everything that I needed. And...even though I was on the cardiac diet, the food was delicious. This facility is one that you can trust and know that you'll leave feeling better.

My mother has never had such a great experience in a hospital in her entire life while she is 62. The nurses were so kind, The food was unbelievably delicious for a hospital, if you ever need to go to a hospital in sonoma county I'd recommend this 100%. Thank you sutter hospital. I will always be grateful for your care about the patients and quality.

I'd just like to again thank Elizabeth, Jennifer and Jonathan in ICU for the care and amazing patience they have shown my family. I'm truly grateful for their service and they have made a lastly effect my perception of Sutter Health.

Respectfully,
Omar S.

The system that was in place for the Covid vaccination was absolutely outstanding and I feel very fortunate to have been able to utilize and benefit from it. Everyone associated with the process was cheerful and professional. They all deserve maximum congratulations and recognition for accomplishing an enormous task with incredible efficiency and kindness. Thank you so much to everyone involved.

My mom was flown out to this hospital after something going wrong. She was supposed to be released today getting about an hour out the hospital called and said they are going to keep her a few more days. About 4 hours later I was called and told she may get out tomorrow and she might not they won't know until between 10-12. I told the nurse that I work full time ( I guess you expect people to not have jobs). She then informed me that when I have someone in the hospital I should expect to come get them if it is too much of a bother I can call a cab to pick her up. I informed her that we live 5 hours away from the hospital I was told two weeks ago that they would work with me on the discharge and I would be informed with a good amount of notice so I can get time off of work. I cannot just take off from work at a moments notice. This nurse was unprofessional and rude. I would not recommend this hospital ever to anyone. They are rude and unprofessional so far I have not had a good experience at this hospital at all. I can not get a straight answer from any staff member.

The ICU staff is remarkable! They have been kind to me and accommodating. My freind has been treated with the best care and best staff. He's alive and wasn't treated differently because of background, status or insurance.
Thank you Sutter

Update: Radhika your " research" into this situation was not thorough. This IS THE HOSPITAL. He's currently admitted. The drs tell the other hospitals that do transplants their assessments. To my knowledge UCSF wouldn't see him due to this hospitals assessment. Now they are trying to get him to turn off his pacemaker and sign a do not resuscitate order which he declined multiple times. His wife had to threaten with her families attorney to have them stop bringing it up again.
My brother has been ill for a very long time and they have been taking care of him recently. I do not live close by and so I have been hearing through the family mixed details of his condition. I called and requested a Dr call me to let me know directly or a nurse. (Nurses are unable to let me know I was told and my brother gave the hospital consent to talk to me.) I never recieved a call so I cancelled my patients and flew out the next day because I heard he was extremely ill. THIS IS NOT WHY I'M GIVING ONE STAR. this next situation at the hospital is why. My family was under the impression my brother was getting a heart transplant. When the Dr arrived I asked exactly what is going on. Is he to iIl for the transplant?Why isn't it being done and what is his prognosis? The Dr began very calmly explaining how sick my brother is. He then said he is terminal which we knew without a transplant. I asked when he was getting one because he's been doing so poorly lately. He explained that he is NOT a candidate for a transplant. This shocked all of us. All this time we were under the impression we were waiting for him to get a plastic heart transplant that would keep him alive. Not a human heart but a device that is man made. After his statement of course my sister in law began peppering the Dr with questions and the obvious why why why. Etc etc. The Dr kept repeating not a candidate with no explanation then finally appeared annoyed by her questions and told her almost word for word " the hospital will not put a hundred thousand dollar device in someone that acts like a five year old" I will add that he has been suffering from renal failure and it causes the mind to become confused. I'm sure there is more reasons as to why he is not a candidate but that comment just shows that in a nut shell its about the money. His tone was inappropriate my mother cried and thinks it's because my brother is poor. Like I said I'm sure there is more to it but his delivery regarding letting a family know that he will die within the year and there is nothing they are willing to do other than keep him comfortable was so inappropriate. The NURSES the STAFF particularly the DIALYSIS NURSES ARE SO AMAZING. The staff encouraged us to report the drs outburst. A second team of doctors came in and told us something totally different as to why he wasn't a candidate within the space of a half hour so I understand why my family was confused. They encouraged us to not take him anywhere else. One stated it would be a waste of our funds with most likely the same result. I asked about medical tourism and they scoffed which I understand but he will DIE if left to these drs decisions. So in the end their advice to us is Worthless because they decided my brother was not a candidate. Reasons given To us were.. He has neuropothy not knowledgeable about his condition and dual organ failure. I'm willing to donate a kidney. Those were the reasons given to us as to why the decision to save a young man's life will not be reversed.
The only good thing about the original drs frustrated outburst is that I now know this one small tiny medical hospital doesn't think my fifty year old brother deserves a second chance and so if he gets strong enough to leave that place I can take him somewhere else for a fresh start knowing some of the things they want to see in a transplant patient. It should be required by the hospital that they inform you in detail and have you sign exactly what is required of you...the patient in order to get a heart transplant.

I was seen twice at this clinic this week. The first time the nurses were good and the doctor was great. The second time I was merely a number. I would ask a question and Donna my nurse was condescending, inpatient and assumed that I should know these answers. She was not kind. She is why I want to become a nurse. So I can actually be kind to patients who are in pain and need care. Donna I feel sorry for you.

The second to last day of a 2 week northern California vacation, I fell in a state park north of Fort Ross while hiking. My husband drove us to Sutter Santa Rosa"s emergency room. I was seen and my right arm X-rayed very promptly. The staff, including the X-ray technologists, were kind, respectful and compassionate. The doctor, Scott Booth, was excellent. I suffered a fracture of the radial head of my right arm and I am so glad that this hospital was there. I was in and out in an hour. I was diagnosed and treated correctly, given clear instructions for follow up. Thank you to the staff of Sutter Santa Rosa!

My dad suffered a major heart attack and was airlifted to Sutter Santa Rosa from Lake County. He spent almost two weeks there, mostly in the care of the ICU nurses and interdisciplinary staff. Everyone we encountered was polite, professional, and kind. I cannot say enough good things about EVERY SINGLE ICU NURSE. They were welcoming, thorough and had excellent communication. I cannot thank them enough, and although his stay at the hospital was almost two months ago I still get emotional when I talk about the quality of care he received and how much easier they made such a terrible experience.