About Supportsoft
SupportSoft: Empowering MSPs and IT Teams to Improve Productivity
SupportSoft is a leading provider of software solutions that empower managed service providers (MSPs) and IT teams to improve productivity and resolve IT issues faster. With over two decades of experience in the industry, SupportSoft has established itself as a trusted partner for businesses of all sizes, offering innovative tools and technologies that streamline operations, reduce costs, and enhance customer satisfaction.
At the heart of SupportSoft's offerings is its flagship product, the SupportCenter Plus. This comprehensive help desk software enables MSPs and IT teams to manage their support operations more efficiently by providing a centralized platform for ticket management, asset tracking, knowledge base management, SLA management, reporting and analytics. With SupportCenter Plus in place, businesses can automate routine tasks such as ticket routing and escalation while ensuring timely resolution of issues through intelligent workflows.
Another key product from SupportSoft is the ServiceDesk Plus MSP. This cloud-based solution is designed specifically for MSPs who need to manage multiple clients with varying needs. ServiceDesk Plus MSP offers features such as multi-tenant architecture, contract management, billing integration with popular accounting systems like QuickBooks or Xero among others.
In addition to these core products mentioned above; there are other products offered by Supportsoft which include Desktop Central - an endpoint management solution that helps organizations manage their desktops/laptops/servers/mobile devices from a single console; OpManager - network monitoring tool that provides real-time visibility into network performance metrics; ADManager Plus - Active Directory Management tool which simplifies user provisioning/de-provisioning/management tasks within Active Directory environment.
One thing that sets SupportSoft apart from its competitors is its commitment to customer success. The company offers extensive training resources including webinars on various topics related to help desk best practices or endpoint security awareness training sessions among others; online documentation library containing detailed guides on how each product works along with FAQs section where customers can find answers quickly without having to contact support team every time they have an issue.
Moreover; customers can also take advantage of 24/7 technical support via phone/email/chat channels available round-the-clock so they never have downtime due lack assistance when needed most urgently!
Overall; if you're looking for a reliable partner who can help you improve your productivity while reducing costs associated with managing your IT infrastructure then look no further than Supportsoft! Their suite of products will enable you achieve this goal effortlessly while providing excellent customer service throughout journey together!