I had a great experience with Support Genie. The customer service was excellent and they were able to resolve my issue quickly. I highly recommend their services.
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Questions about Support Genie
What is Support Genie?
Support Genie develops technology to optimize the customer experience with AI-based solutions, specifically focusing on augmented reality (AR) for hardware support and self-service.
What specific AR features does Support Genie provide for self-service?
The company offers AR manuals and tutorials to help customers discover information right at their fingertips, as well as visual assistance and live video for remote support.
How does Support Genie utilize computer vision technology?
Support Genie uses computer vision and object detection to locate instances of objects in images or videos, enabling precise and detailed instructions for error-free support and maintenance.
What tools are available for remote assistance and visual support?
The AR Genie SDK allows for peer-to-peer remote assistance, while the AR Genie SDK also powers the visual assistance and live video capabilities for remote workforce support.
How does the live video feature assist in remote troubleshooting?
According to the website, AR Genie Remote Assistance allows users to view a live, high-definition video stream of a client's smartphone to instruct them from a remote workplace.
What do recent Trustburn reviews say about the support experience?
Some reviewers on Trustburn praised the customer service as excellent, quick, and efficient, with team members described as friendly and knowledgeable in resolving issues.
What is the current rating and review history on Trustburn?
As of the latest data, Support Genie holds a Trustburn rating of 4.1 out of 5 from 8 reviews, with the most recent feedback coming in November 2023.
Where is Support Genie located and how can it be reached?
The business is located in the US and can be contacted via the phone number +1(415)4487340, which is listed on their Trustburn profile.
How does the mobile app improve real-time issue resolution?
The website states that AR Genie Remote Assistance helps avoid downtime by facilitating customer issues in real time with a mobile app that securely bridges communication.
What benefits does AR Genie offer for support ticket handling?
Support Genie claims that their AR solutions reduce the average handle time for support tickets by providing visual tutorials for DIY installation or device maintenance.
What capabilities does the AR Genie SDK provide for agents?
The platform includes an AR Genie SDK that enables object detection and visual assistance, allowing support agents to interact with customers via voice and text chat.
What common theme appears in multiple positive reviews?
Some reviewers noted that the support team was able to solve problems in no time, highlighting the speed and efficiency of the service provided.
How does AI integration support business growth according to the website?
The website mentions that AR Genie Peer-to-Peer Remote Assistance is powered by AI, which helps in automating product support and maximizing growth for businesses.
What role does the ticketing system play in Support Genie's offerings?
Support Genie offers a ticketing system that integrates with new technologies to open up opportunities for support, including AR to reduce handle times.
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8 Reviews
The support provided by Support Genie was great. They were able to assist me in a prompt and efficient manner. I'm impressed with their service.
👍 Support Genie provided me with excellent customer service. They resolved my issue quickly and efficiently. I'm very satisfied with their service.
I had a really positive experience with Support Genie. They were able to solve my problem in no time, and the support team was very helpful and knowledgeable. I would highly recommend them to anyone in need of assistance!
Support Genie is amazing! Their customer service is always quick and efficient. The team members are friendly and knowledgeable. 🔥
My experience with Support Genie was fantastic. Their customer service team was very helpful and friendly. I had my issue resolved in no time. 👌
I received excellent support from the team. They were able to address my issue quickly and professionally. Highly recommended!
The support I received was top-notch. They were knowledgeable and helpful. I would definitely use their services again.
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About Support Genie
Support Genie develops technology to optimize the customer experience with AI-based solutions.
- Website
- supportgenie.io
- Phone
- +1(415)4487340
- [email protected]
