Superior Pool Reviews

Superior pools was on time and analyzed the equipment issue. They found problem quickly and fixed it very fast!

I can t speak on what superior is like as a service But I can absolutely speak on the terrible drivers that they have. One of their truck drivers just flew past me at 95 miles an hour on I 35 in Louisville. I have my child in the car, cause the forerunner to swerve off into the shoulder and almost go off the road. Obviously superior Only pertains to the services they provide Dang sure isn t the drivers. I would be so embarrassed to have my name on the side of that truck.

Love this company. They've always done an awesome job and are extremely nice. Definitely recommend them.

I had a service call to check out why my heater was not working and with no call they replaced some O-rings on a completely different unit and charge me almost $200 for three O-rings. They did quote me on replacing my heater for thousands of dollars. After calling around to no less than 10 other companies to get a quote Superior Pool Service came in $1000 more than the next closest quote. If you want to company that thinks a lot of themselves and reflects it through the price then these are your people. I was a customer of three years with them paying $200 - $250 a month for pool cleaning. I have since moved companies for $140 a month I receive more service and they take photographs of when they get here and leave.

We have used Superior Pool Service on many occasions and they are good to deal with. I know the owners and they are quality people. If there was ever an issue with an invoice or the quality of the work, I am confident that they would do the right thing.

Don't use these folks...call and schedule an appointment...they don't show up at scheduled day...call the next day and all of sudden they can't find my name on the schedule...''we can be out there in two weeks''...I'm done..been a customer for ten years...they have gone way downhill.

Honest, ethical, top quality products and service! Enough said.

I called from Fort Lauderdale Florida because, although I thought it was a great way to fix my problem, I could not find anyone locally for a second quote who did what a local company proposed. On the web, I found a picture of this company doing the same kind of repair. When I called and explained my situation, the owner and service manager were welcoming. The service manager spent about 10 minutes answering my questions and giving feedback. That is a wonderful reflection on great people and how much they care.

Great company, I have worked close with the owner on a couple of different projects. He has always done quality work at a very fair price.

When I bought a house with a salt water pool, I hired a pool company to come to my house and give me a lesson on the equipment as I had never maintained a salt water pool. I thought it was helpful, but future experience with that company proved disappointing with the quality of work and the reliability of the service. After a second company could not fix an issue we had, we called Superior. The service representative, Cole, not only fixed out issue...but informed us that our pool could settings could be configured for more optimal performance. He clearly explained why he recommended different schedules and now our pool looks better, requires less chemicals, and is easier to maintain thanks to his advice.

They focus on doing what s actually needed for your family s pool. They are honest, efficient, and an amazing family business! I highly recommend if you want a no hassle cleaning or repair.

Finally...after an absurd amount of searching, I have found a professional pool restoration company. Mitch came out yesterday to look at my leaking spa and was able to locate a crack in a jet fitting right away. He patched it on the spot but was also honest in saying that in the next few years the spa was going to need re-plumbing.

He s knowledgeable and helpful. What surprised me the most (sorry if I m stereotyping) was that he was well groomed and had an immaculate truck. Seriously professional pool service.

I can't praise them enough - they have been servicing my pool for years now and I can't imagine ever changing. They are responsive when you call - never get a voicemail, understand when I have questions to get me answers that I need, and are always consistent with looking out for my best interests when replacing equipment that has expired. I've over the years had them replace a lot of my equipment and my pool after service sparkles and shines until the following week. I'd highly recommend them - and have really good experiences with Rebecca going the extra mile in the office when mother nature decided to wreck my pool. They put in extra visits to make sure it got back to perfect. Highly recommend them!

I had a unidentified leak in my pool where I was losing 2" of water per day. I contacted Superior as recommended by my Dad. Stacy, the owner put me in contact with Rebecca who got me on the schedule a few days later. Trent and Smitty got the leak identified and fixed in 3 hours! Thankfully the leak was in the yard, and no concrete had to be removed! My yard looked untouched as they left! Great knowledge, and they had all the tools on hand. I could not be happier with their service! Highly recommended!!!

If you are looking for a quality pool service company, these guys are the best in Dallas. The owners are great people and they invest a lot into training their employees. I worked for Superior for 2 years while I was in college and it was a great experience.

There pool service is spectacular kudos!!!!!.By the way bravo in making this review so much easier to post !!!

Zero customer service. Called and emailed multiple times for an estimate. Company no showed on appointment. No response or call back. I am honestly shocked at the lack of care. Would never use if that is how they treat someone before they even start.