Questions about SuperBox Official Store
What is SuperBox Official Store?
SuperBox Official Store is the authorized US retailer for genuine SuperBox Android TV boxes, offering S7 and S8 series models with US stock and official warranty.
How do I pay for my order?
The store accepts PayPal as the primary payment method, noting that customers can link credit or debit cards to PayPal for buyer protection.
What are the shipping times and costs?
Orders are processed within 1 business day and typically arrive in 3-5 working days via UPS, FedEx, DHL, or USPS, with free shipping for all orders.
What are the key specifications of the S8 models?
The SuperBox S8 Ultra features 4GB RAM, 128GB storage, WiFi 6, and 1000Mbps Ethernet, while the S8 Pro includes parental controls and 7-day timeshift.
Are there bundle options available?
Customers can bundle their purchase with 1, 2, or 3 keyboards for the S8 Ultra, S8 Max, S8 Plus, or S8 Pro models.
What does the one-year warranty cover?
The official warranty lasts one year, covering free repairs if the hardware fails, though customers may pay for repairs after the warranty expires.
Can I cancel my order after placing it?
Orders placed within the last 24 hours may be altered or canceled, but it is unlikely to be possible once the order begins processing.
Where is the warehouse located?
The store is located at 12320 4th Street, Dock#14&15, Rancho Cucamonga, CA 91730, and ships from California to the United States.
How do the different S8 models differ in design?
The S8 Max features a durable metal body and unrestricted multi-view, while the S8 Plus has a striking ocean-blue design.
Which model offers the best value?
The S8 Pro is marketed as the most accessible price point that still delivers the full S8 experience with voice-enabled remote and built-in recording.
How is my personal information protected?
The store provides a secure sockets layer (SSL) protocol to encrypt personal information during checkout and does not store payment details.
How can I track my shipment?
To track an order, customers can enter their email and order number in the Order Tracking section or use the tracking number provided after confirmation.
What guarantees does the store offer?
The store offers a 100% genuine product guarantee, fast USA shipping, and a one-year official warranty as stated on their website.
Who owns the business?
The store is owned by Super Media Technology Co., LTD, which is based in Peachtree Corners, GA, USA.
How can I contact SuperBox Official Store?
You can reach SuperBox Official Store by phone at +1 (657) 642-8850.
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About SuperBox Official Store
Official authorized store for SuperBox. Shop S7 series & Supreme, genuine products, US stock, fast shipping and official warranty.
- Website
- superboxus.com
- Phone
- +1 (657) 642-8850
- [email protected]
- Address
- 12320 4th Street, Dock#14&15, Rancho Cucamonga, CA 91730
- Categories
- Retail
