SunStar EMS Review

Vehicle # 57 female driver driving like a maniac on Ulmerton rd.

Elderly Drowning victim on Indian shores today. Took their sweet time to get out, get there equipment and get to the patient. Sad coming from just retired ER EMT.

This horrible company does not care about you, their employees, or the community. This is what happens when you let a for profit company run EMS.

They refused to take my 94 yr old mother who was in extreme back and stomach pain to Morton Plant Hospital where all her medical records and history are. They adamantly refused and told me if I wanted her to go to Morton Plant I could put her in my car and take her myself. I called Morten Plant on the way to Largo Med and was told they had not been under "divert" orders in the past 24hrs and there was no reason why she could not have been taken to Morten Plant. This was totally unacceptable. I would like to take away the one star I was required to give to leave this comment, they deserve "0" stars !!! Do yourself a favor and avoid this ambulatory service if at all possible.

I don t understand why this company continues to bill me for being transported from a stand alone ER to a main hospital when they are contracted with the hospital to do so at no charge to the patient when you are admitted to the hospital. I have tried to resolve this before and just got another bill. Sunstar also did this during a previous hospitalization but had since corrected it. I m certain I m not the one they have done this to. Shame on them as they are being paid by the hospital for this service. Double dip much?!?

It is impossible to get someone on the phone. They work from 9-12 when you call the recording says they are closed due to staff or training meeting.So even during business hours they still won't take your call. What a joke

Lexi & Juan provides EXCELLENT care for my son after his seizure. They were amazingly fast to the scene and provided kind and professional care. So thankful for their commitment to helping others.

Thoroughly disgusted with their unprofessionalism. I requested my 90-year-old mother to go to one hospital and when I tried to verify with the driver as she pulled away she told me they were going to another hospital. When I said I want her to go to where her doctor was working in the ER she raised her hand up and blew me off and drove away.Needless to say apparently she thought she could make decisions for my mother s well-being better than I could since I ve been her caretaker for the last seven years. Shame on you SunStar for having employees like that. Maybe you better do a little bit more customer service training rather than having your people chasing the buck for your bottom line!

Horrible experience- I was in a car accident and picked up by Sunstar. I complained about numbness in my fingers and pain in my back neck and arm. They assisted me in getting out of the car and onto a gurney without a neck brace. In ambulance I told them I was in terrible pain. They only gave me a ice pack to hold on my head. When I got to the hospital they told me I had to get off the gurney and sit in a wheelchair bc they needed their gurney back, I couldn t get up without severe pain in my arm and neck and back. Still nothing for my neck support. I was wheeled into a waiting room for 4 hours. I ended up having 2fractured vertebrates and a herniated disc in my neck which required fusion surgery the next day. Poorly trained and obviously do not care at all about patients.

Stole my dying mom's watch on 6-22

I have matching two tone pink mother of pearl watch. Mom never takes it off, but somehow arrived without it at the hospital. Called lost and found. I would buy it back if money is the issue. Whoever stole it and whoever is wearing it, the most horrible luck will come you way. Karma!