I don't know if it's the company itself, or thieves masquerading as this company, but they will call you and claim you owe money to a cable company. I've never had an account with that organization in my life and I checked my credit report (I have perfect credit), and then called the cable company who conducted an extensive search and found no record of me. Don't give them any information and don't agree to any payments!!!!
I have never experienced a more unprofessional company. I spoke with 4 different extremely rude supervisors trying to resolve why all the sudden after a year of paying off a balance there was a mysterious 100$ charge that I was told I needed to pay. While asking the supervisor to explain their polices to me he told me multiple times he was going to end the call and refused to explain their billing polices to me. They will absolutely try to scam you out of more money than you owe so keep every single record of all of your transactions with them. They are scam artists who have no accountability.
If Sunrise calls you to collect a debt or you need to call them to resolve a debt owed, request to speak with Carly (might be spelled Carleigh) Davis. By far the best debt collector I have EVER worked with. I have had debt collectors call me over medical bills in the past and I have even had one debt collector YELL at me... not her! She was pleasant and helpful! Her job can not be easy by any means, she literally calls people for owed money or possible owed money. I can only imagine how many times in a single day she gets cussed out! BUT she was able to take my call, treat me with respect, and we even shared a laugh or two! Absolutely amazing job Carly!! I can only imagine what you go through on a daily basis!! Hey management!!! You need to give this woman a raise!!
So, I received a bill from this company two years ago. I called to find out the details as I have never resided at the service address. After several weeks of investigations, I come to find out the was an ex-wife for over 20, years ago. So, i pressed charges and she was arrested and convicted of fraud. I notified this company of the findings and sent copies of all the police reports. they did remove it from my credit report and placed it back on after 30 days. I just contacted them again for the second time, and now they want me to re-send them all the reports.
Folks, I am a professional bill collector, and I am very well of the laws. What they are doing is highly illegal. So, I filed a complaint with the better Business Bureau, The FTC and the CFPB. I will tell you no collection agency wants a complaint from the CFPB! Once they get wind of an Illegal action, they will go up one side and down the other with a fine-tooth comb.
Stephanie Santiago is an ogre. She is a perfect example of how they promote the most useless employees to keep "productivity" up. Also Kevin Clark always looks at my behind and I kind of like it. I think maybe we will get married soon!
These People Just Hit And Dropped My Credit Down 78 Points And I Dont Even Know Who They Are Never Dealt With Anything Like This And Have Perfect Credit So I My Screenshots And Will Provide To My Attorney And Will Sue If Its Not Removed Its Called Identity Theft ....DO NOT OWE DEBT....
Monica Malone has called me 6 days in a row, multiple times a day. A few times raising her voice and getting rude with me. Asking for my girlfriend s social security information but will not tell me the purpose of the call yeah good luck if this company calls you, Monica Malone is the most obnoxious telemarketer I have ever had the displeasure of dealing with in my life. This is complete harassment!
Scam, don t pay these people you owe them nothing! They don t deserve your money, let alone time!
I Would give These guys less than one star if I could they call at least 15 times a day all different people all extremely rude demanding personal information such as home address and place of employment and get very nasty when you refuse to give that information. Would not set up a payment plan and threatened with further action if I didn't pay right now! With this very unprofessional angry threatenting demeanor Do you really think I really want to give these Horribly unprofessional people My debit Or checking account information. Hire some pleasant respectful people you might get further!
SCAM!!! Rec'd letter stating we have an account in collection with Charter Communication. First, Charter has been Spectrum for many years. Called Spectrum confirmed what I knew - no balance due!! Spectrum rep Mary said the Charter "Account number" on the letter is bogus. Reporting this to the State Atty General and BBB. SCAM!!
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