Sung was very helpful with getting us the right car for our needs. When we went back to get the car after doing our research, Sung already had the specific make, model, and color of what I wanted. The process was easy and painless.
The service department to me is most important when selecting a dealership, and the Stevens Creek Service team has been outstanding. I have enjoyed several Acuras over the years and have come to expect a very good and reliable vehicle. When I do need service, the process at Acura Stevens Creek is very efficient with attention to details. Communication is excellent, and I have confidence the work is being done correctly.
Carlos R (Service Manager) always takes exceptional care of me when I bring my car in -- as he has done for many years. I'm truly grateful for the VIP treatment he extends my way. Terrific job as ever!
Took my MDX for its first A1 service, my service advisor Benny G. was very friendly, took great care of me and my car. The service was very fast, under an hour. I had Acura Care and the whole experience was super smooth. Will definitely come back for next service.
Thank you guys I appreciate the time and details explaining everything to me. I didn t feel hassled or lied to. I appreciate Cliff Kim for his time and explanation of everything. He made it easy for me to make a decision. Great team guys very professional and friendly.
What a great service department! This was my first time visiting this service center and I had an excellent experience. It was easy to book an appointment, I didn't have to wait long to be seen, and the customer service was great! Sergio was extremely friendly, informative and easy to work with. I will definitely continue to come to this location.
I have been going to this dealer for my 2016 Acura services for years without any problems ( not that I'm aware of), until this time when my car was due for a service B. On 1/6/2021, the dealer's service department charged over 1K for a service B, told me my car is in excellent condition. Two weeks later, the car's engine light was on, went back to the dealer, no answer regarding why the light was on right after a comprehensive service, told me my car's Faulty Knock Sensor needs to be replaced for $ 657. The following week I had a scheduled road trip which was why I needed my car to be in top condition. While driving in the middle of nowhere, suddenly all electricity inside the car turn black, soon after the car's battery was dead. A good Samaritan stopped by trying to help me out, at that point, I saw the cover for the car's engine was not in its place, it was free-floating inside the car, and the battery terminal positive one has a piece of aluminum foil which barely connected to the terminal. I was lucky to be able to make it back from my trip safely. When I went to the dealer on Monday told the manager what was going on, he wrote down my name and phone number, asked a technician to take that foil out and tighten up the battery terminal, told me I should be able to drive my car for now, and he will call me back for a solution on Wednesday, he did not. I call the manager back on Thursday left a message, still, no return calls from this dealer.
Intentionally tamper customer's cars from a dealer's service not only demonstrate a bad service practice, but it could also cause major damage to the car and serious safety issues to the driver. For myself, as well as other people who use that dealer for their car services' safety, I will repost this incident to BBB and BAR.
My car buying experience with AutoNation was pretty easy. They paid off my trade and give me a good deal on my Acura MDX advance package that purchased
Super easy car buying experience! Got in and out within 3 hours and got sweet deal on an Acura ILX A-Spec. Al was an awesome sales consultant and helped me with everything, honest and transparent. Will 200% recommend working with Al if you go here. Even the sales manager and finance manager were awesome and friendly.
I took my car in for service at Acura AutoNation Stevens Creek on April 10, 2021. My service adviser Giana was very helpful and great to work with. She did a great job letting me know what repairs were needed, how long the service would take and when the work was finished. The service department completed the work on time and I was able to complete my needed smog check following the service. Many thanks to Giana and the team for a quick, easy visit to the service department.
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