I love this place. They are unfront with there cars and have the nices staff. I am on my fourth car purchase with them and they have not disappointed yet. Pay your note and keep in touch with them regarding any ups or downs you may with payments they will work with you Steve is a excellent salesmen.
I totally recommend Discount Auto! The staff is beyond helpful and they definitely go the extra mile to insure you leave happy and with the best car option for you. I purchased a 2013 BMW 535i and have never once had any issues. Sean (sales advisor) is the best person I ve ever dealt with when it comes to car buying. He took the time to explain everything to me and I did not feel pushed or rushed to make a decision. I will definitely continue to purchase my cars from Discount Auto. They are the BEST!!!
I bought a 2014 Ford Escape from Discount Auto in Dec 2017 and 1st car note Jan 31st 2018. The car had 55,000 and 57267 now. The car was already skipping and making noise the owner Shawn told me he would fix the car BUT did NOT. I even brought the car to HIM on several occasions and he ignored it. So yesterday the car gave out and I was told it was the transmission. He told me that the car is mine and he will not fix nor change vehicle because it's not his responsibility. Well, now I'm without a car and I will NOT pay another note. I have taken the necessary steps to get my money refunded because he KNEW he sold me a lemon. I would advise everyone to NEVER purchase a car there. It WILL cost you in the end. I am responding to you. You wrote down on my paper you will check everything and you did NOT. Your cars are flood damage and severely damaged cars. You NEVER indicated transmission or engine problems. BBB has been informed as well as my attorney.
I am looking for a vehicle and even after reading the bad reviews, I decided to stop by and look at the vehicles myself. I was out there for awhile and NOBODY came out to greet me at all. I walked towards the back and the was a lady washing a car and she just looked at us, turned her head, and kept washing. I immediately thought about the bad reviews and decided to take my business elsewhere. These people obviously do not care about customer service or whether they make a sale or not. The shack of a place was an immediate no no for me as well. It just looks very run down and not together. When I spoke to someone on the phone before, they weren't very friendly and even seemed a bit bothered at me asking questions. The guy did tell me that I could put a car on "layaway!" I couldn't believe that he actually told me that I could bring $200 and put my car on layaway. Like what do you tell people? "Yeah, I have a 2015 200 Chrysler, but girl, it's on layaway?" Me being in desperate need almost had me going to this mom and pop place of business and I would only have myself to blame if I would have been ripped off because the reviews are horrible! Thank you for not coming out to greet me today! :)
I highly recommend this place!!!!! It was quick and easy, Ask for Steve or Rick both are so super nice and patient. And they really work with you, no matter your credit they will help you. Very happy with my purchase, 2016 Dodge Charger. Great place!
Great Car dealership amazing people that will take care of your needs and have you driving off feeling great about your NEW CAR. I will be returning when its time for me to get a TRUCK. Great Selection of vehicles
This dealership sells vehicles with safety recalls. My car broke before my third oil change after paying a ridiculous amount of money down. These people Dont care about anything but your money and push you out the door....they make you sign an "as is"paper and treat their customers like trash!
Great place to purchase a vehicle from. Rick made it easy and simple. The paperwork doesn't take long at all. They have all newer model cars that are in excellent condition with low low miles and well maintained. They do not run your credit. Your job is your credit. You are able to pay monthly instead of bi weekly. They can get your monthly payment as low as 300$ depending on how much you put down. You are required to maintain auto insurance. They have a trade in program based on 6 months of on time payments. It's In-House Financing but they do report on time payments to the credit companies. I would recommend this place to everyone. They will work with you on the down payment so you can get the car you want. I would suggest bringing at least 1500 to 3k down to get low monthly payments. It's the most stress free car buying process you'll ever have, unlike other in-house dealerships. Go see Rick.
Helped a friend get a car in my name from this place. Nice car. Everything worked fine but now I have a repo being too nice . Thought about getting a car from here myself but after reading the bad reviews I don't know if I should anymore. Tried to inquire about a vehicle purchase but no one responded so I guess y'all don't care.
After reading all the reviews about the staff being rude, I gotta say it sounds far fetch from reality.
Everyone from the Sales guy Steve to the two girls at the front have been nice and easy to talk to really friendly. Bought my wife s second car from them.
We have been dealing with Steve and he will tell you if anything is wrong with the vehicles, all you have to do is ask about which car you are interested in.
I would recommend if you are tired of messing around with the big dealership. It s a super easy process with Discount auto.
This is just an awesome dealership. Steve is such an excellent salesman. Very attentive to details, truthful and caring. Myra is also great. My car was thoroughly serviced before I drove it off the lot. Four weeks later one of my headlights went out and I was sent to one of their partners to get it fixed at their cost. Communication is key in any kind of business relationship especially with a small company. I really don t understand the bad reviews; and no, I was not asked to write this. I recommend Discount Auto Company to anyone who is seeking honesty and a dealership that is not trying to rip you off.
they gave me the opportunity to accumulate my credit and buy a car that my wife loves
If i could give them more then 5 stars i would. Rick Flores went above and beyond expectations. He did everything in his power to make me comfortable with my choice. Paperwork went quickly and in no time i was riding away with my new car. I would refer any and everyone here. If you all are judging by previous reviews, dont. Go see for yourself. I did and i am so pleased.
Tried to call and ask some questions about in house financing and the lady on the phone was very short and seemed like she didn't have time or the want to answer any questions. I don't think I will be going in for a visit now. There are to many places in Houston with cars for sale to have to deal with unfriendly people. Being rude over the phone to a potential customer is not the way to get someone to come into the dealership, much less to make a purchase.
Discount auto is a very fair and upfront dealer the vehicles are dependable and nice the prices are fair and they report to the credit bureaus so if you had problems before buying here helps to build your credit and Steve is the greatest salesman man of all very honest man. I am on my fourth car and have referred my daughter here as well for her first car and to build her no credit needless to say it's a great place to buy a car from a true consumer
Call first and ask very specific questions like "will the car start when I come to see it?"
Staff are always rude answering phones with attitude. No one is ever available but those girls. I bought a car from there and two days later the ac went out to be fair they did recommend me to someone across the street from there and they didn't charge me. 2 months later the car broke down with repairs above 1k and of course the car is sold as is so they expected for their payment to be made on time regardless of what type of lemon was bought there. Bad bad experience in this place. Buyers beware. Take a mechanic before you buy.
I got a car from this dealership I believe June or July 2017, within a couple months the starter needed to be replace. Here it is not even a year later and the engine is completely GONE!!!! The payments that were made on time was never reported to the credit bureau but as soon as a late payment was made it was reported to my credit. I would never recommend this place to ANYONE. The cars are trash, the salesman at first tried to sale us a challenger but when we went to nationwide for insurance they told us the car had been flooded and they would not insure it. We called asking about it he gave us some bs excuse(don t remeber the salemans name). I should have known then to turn around and never look back. If I could give 0 stars I would!
My brother and I went into Discount Auto looking for a vehicle. I called him about the cars before I got arrived at Discount Auto & he had the car up front. Great Vehicle with low miles. He was honest about everything up front. There wasn't any runaround like another place would. You go to other places and your there for 5 hours and unable to get a car. After 2 days of searching . I called Rick at Discount Auto & Rick got me into a nice 2013 car with 16,000 . Rick was also very helpful!! Anytime I have called him & he answers the phone. Legit place to get Nice and up to date vehicles. Affordable Monthly payments not every two weeks like other companies !! IIt's was a great experience. Thank you so much Rick for you help !! We love ours cars !! I'll be recommending you guys to my coworkers & classmates
My Experience at Discount Auto Company was great, I purchased a 2008 Chevrolet Tahoe from here and love it! My credit is not good and I had been getting the run around from other dealers and everyone wanted a co signer. Not the case here Mr. Flores was my sales person he was very nice, explained everything to me, what I liked best about him he was honest. He told me my credit was bad and explained that I would not be required to get a co signer but I would have to have all my paperwork and a decent down payment. I kind of figured to get something nice I would have to put alot down, In the end I put $2800 down but I do love my truck. Discount Auto has a bunch of nice cars and they will work with you.Check them out when you have a chance . Thanks
I bought a car there a little over a year ago and another back in 2010 , my experience with this dealership have been excellent. At times I have been late , but never 30 days or more . I have never received a rude call about my late payments just open communication.
I had an Absolutely Amazing Experience! I have bad credit and have been working on it, so I knew it would be hard for me to get what I wanted with the terms I wanted. I only had two cars in mind. A Cadillac XTS/CTS.. I went to 8 dealerships, including Tom Peakcock who understandably wouldn t work with me.. After explaining my situation, STEVE told me he could help! And he did! I wanted a payment at exactly 500$ and after talking to the owner he was able to knock down my interest and save me $$$$ which allowed me to get the payment I desired! They work like a real dealership and not a ma and pa shop that make money off big deposits and repoing cars!!!!! 1000% Recommended and now this will continue to help fix my credit!! I got my 2016 Luxury Cadillac XTS that s still cover by the factory warranty!!
Excellent customer service and I love my Escalade!! Rick is awesome!!
Gave me a warranty of 3 months on my car, and i started having issues with my A-C so i called to see if i could get it checked and kept being told that their mechanic wasnt feeling well due to Covid-19 and they didnt think it was safe for me to come in, now my a-c is completely out and now their saying oh your warranty is out but i feel that i shouldve beem givin some type of extension due to covid-19 because i did try to bring my car. i feel that their a total rip off because they didnt seem to care at all. its been 104 outside and i have 2 toddler kids but do you think they give a care? i wouldnt recommend anyone!
After reading the reviews, I decided to check out the car lot since they had a car I was interested in. When I arrived there was a salesman by the name of "Rick" and I told him I was interested in a vehicle. After looking at the car, I decided I wanted to test drive to see how it handles. The salesman right off the bat told me there are "no test drives" with no reasoning, explanation, nothing. I found it odd that a car lot doesn't allow test drives of their cars. I left immediately as I knew something wasn't right about this place.
I took a vist to Discount Auto a couple a months ago. I am pleased with my purchase. My salesman was Rick but I would highly recommend Steve because he seems more nicer. Overall, my experience was great. One thing they tell you (or they SUPPOSE to tell you) is that their cars have had minor wrecks. I have not had any issues so far.
I didn't know that your place of employment determined if they could help you or not... I have cash in hand ready to get a vehicle.. I had my time wasted plenty of times since I have no credit. Contacted your dealership to try and maybe get a vehicle may but I guess not.... after a few texts me and your employee agreed on something and as soon as he went over my application this was his response : HEY YOU WORK AT A CAR LOT YOU DON'T NEED MY HELP .......... it's obvious that if I didn't need help I wouldn't have even bothered !
I highly recommend you go to DISCOUNT AUTO CO. the cars there are beautiful and have low miles I got myself a 2015 KIA Optima with 20,000 miles on it, I LOOOOOVE my new car. Customer Service was awesome. Steve was awesome he sold me my car and I gotta say it was quick and painless.
All there car's are good dials the more down payment you put the car of your dreams is yours. With lower monthly payments two!
We had an amazing experience! We found a Buick Enclave on their website and went to go see it. Steve was very helpful and was totally honest about everything about the vehicle. It had low miles and was beautiful! We thought it had a rear view camera... But it turned out it actually didn't... But Steve went above and beyond and had one installed for us at no extra cost. He worked with us on the down payment and had the car ready for pick up on the exact date he said he would. Totally stress free... Would definitely recommend this place to others. And we will be back to buy more vehicles from them!
My family has paid off many cars here! It's there go to car lot . The cars are very nice! I just paid off my car not too long ago also . Now it decides to act up , typical! Hopefully they'll work with me on getting into something else. Keep up the good work guys !!!
Staff up front are very nice good prices on their inventory
Great place to purchase a vehicle! Staff is extremely friendly amazing deals! Will make all future purchase here from now on! The sales representative made sure to pay attention to all my needs and gave me a personalized solution. I did not feel rushed or forced to make a purchase. Make sure you make this your first stop when looking for a vehicle.
Bought a 2015 Dodge Charger Rallye. At time of paper work Steve just mentioned it is a "salvage title" due to an accident. FALSE !! The vehicle i chose had been flooded and failed to disclose the information. I did a carfax report after the fact. Within one week, my steering wheel started to tighten up. Took it to get maintenance work done. Same day i got it back, on Empty that is, my gas started to run straight out from the gas pump. Took my car right back. About a week later, the car started having mechanical issues, such as the power seats would not move forward or backwards. And now today, my car wouldn't go passed 40 mph!! Couldn't even get on the freeway! All these problems within 1 month!!!!!!! I will be taking this car back to Shawn first thing tmrw morning !
I can honestly say I am happy with the outcome of my purchase. Not only 1 but 2 cars I have purchased from Discount Auto. I went in a few years ago to buy a car and I came out with the car I wanted. It did have a few minor things that needed to be fixed but was fixed within the day. The next time I came to trade my car Sean the manager helped me get in the Nissan Altima I was wanting for a while. Sean has always been very helpful with me if I need anything. I go directly to him. Thanks Sean for helping me and working with me on my last purchase. I know the next time I am ready to trade I will come back.
I recently purchased a vehicle from Discount Auto & I was pleased to see how professional and courteous the employees were during the whole process, they were able to work with my budget and addressed any concerns I had. Overall it was the first stress free car purchase I've made.
I just made my second purchase here and I refer all my friends and family. They are great.
I literally called this place 2 times this week and was told 1 thing then when me and my husband drive here the saleaman Rick lies and tells us something totally different . The down payment was much more then he said on the phone before we came and so was the financing process. They CLAIM no credit check but when we got there is was opposite. Really disappointed since we had the money to buy the car TODAY. they missed a sale for sure ! Would NOT recommend this place!
These people will really help you get a car!!!! That have a good selection of cars very good and clean!!!! Will work with you!!! No credit check!!! Just have a job, check stubs,bills in your name, and five references!! The staff and the owner are great people!!!! Try them out!!!! And I will be buying another car from them very soon!!!!!
Advertises on FB as No Credit Check (Call was made to confirm this) but this is false advertisement. Dishonest ads and rude staff. Will not return.
This place was so awesome so many places gave me a hard time and seem like they didn't even care about the flood victims. But these guys here are the best . Shop here if your down and out without options. They have low down payments and low monthly payments. I really appreciate them a whole lot.
We ve now purchased two vehicles from here and I can t think of a negative thing to say about either experience. Very simple, very honest about their vehicles and easy to deal with! Rick is a little goofy but he s alright lol. We will continue to do business with them for years to come.
They do not treat female with respect they take advantage of you. Don t go here.
My salesman was Steve Dupree and OMG he made the car buying process so easy!! During Covid-19 we have to social distance so we completed everything online and thru email. I showed up the following day to sign my papers and pick up my minivan. And I totally love it!! It's just what I need to transport me and my kids.
This is a great dealership to purchase a vehicle from! It is especially great for people with not so great credit to be able to purchase a vehicle again! The sales stuff is so helpful and patient and they really work with your budget to help you get into something you can afford.
Amazing service. Rick was awesome. Drove away in exactly what I wanted.
I was there on Sat November 3. I was there for about 15min and nobody went out there to greet me. There was a salesman on his phone outside the whole time i was there looking around at vehicles but didnt even bother to reach out to me. The only reason I didnt go inside the office is because as a sales person your job is to reach out to the customer and try to make a sale, not let your future client leave.
These people want too much down for they cars, and plus no one even comes out to help you like a normal dealership would do, they have nice cars in their lot with low miles, but that's about it... They need to work with ppl down payments
This will be my third car purchased here. My husband bought a Truck here 4 years ago we still have it, we bought my sons car here last year before he left for college no problems and now my turn I ended up purchasing a 2012 Cadillac CTS! Rick was our sales person he gave us a great deal as usual I guess that's why we continue to buy here. Friendly staff very down to earth when ever i have problems or am gonna be making a late payment they always work with with me.
Discount auto has reasonable prices and good quality cars. I highly recommend it. You won t regret it.
Bunch of thief, don't buy there, they stole a light from my new car and never repair it back
I have been with Discount Auto for 4 years, great customer service, friendly staff very good business principles. Highly recommended.
I can't even think of the perfect words to say about this dealership. Talk about stress and worry free. If you need a car, they will definitely go out of their way just to make sure you leave happy with what you want. Well I stopped by during my LUNCH HOUR, thinking I was just going for a conversation of how I can get into a car of theirs. Steve is the one that helped me and he was on top of all my wishes. I never heard a No from him. I went back to work with a new car. Left there with what I wanted and Im so happy. This will be my second vehicle I purchase from them, my first vehicle I had for 6 yrs and she was a very good car to me, no problems unless it was caused by me. But it was ageing and it was time for an upgrade. Steve, I LOVE my car. I wanna drive just to my mail box. LOL!! Thank you!!
Excellent experience buying at Discount Auto Co. Fair price, easy paperwork, and consistent customer service! Will definitely be back.
I brought a Chrysler 200 2016 the car is amazing they fixed every little thing I felt was not right on the car with no problem.
Please dont buy here they are no good all cars have savage titles and they didnt tell me and have been wrecked before placed in the line ups to sell. They took my money 10k and stole my car after one late payment and refused to give back then they stole all my items and claimed they didn't have car or items Steve is very rude Rick is no good the ladies are also liers.. Dont waste your money easy to buy then they screw you after a few payments. I was told they stole my car to sell for tax season by one of their salesman..taking them to Akins for Cusumer reports such rep offers
They rude , they lie, they scheme. Got a car and eventually the engine gave out completely is less than 30 days. They kept it for 3 weeks. They fixes it and I got it back with no a.c. now. Stress stress and more stress. Them and that ragedy ass Lying ass hwy 6 car care
Wow! Was so impressed with my entire experience at Discount Auto Co. Steve Dupree called immediately after my online inquiry, helped answer my questions and arranged a test drive. He was very laid back, accommodating and didn't pressure me to make any decisions. During the financing process they were able to get me a better interest rate and all of the paperwork was fast and easy. This entire dealership has a very friendly feel, not pushy, and I wish all of my previous car buying experiences could have been like this. Go see Steve!
This place is great I have bought 2 cars from them. My first was a BMW x5 loved!!!! The mileage started getting high so I traded it in this year for a Mazda 3 with LOW mileage I am loving it so far. Have been with discount auto for many years and will be back again for my next car in the future.
I would recommend Discount Auto Company to anyone looking for a good clean used vehicle in the Houston area. Sean and his team were very nice and helpful when selecting and financing my last purchase. In May of last year I purchased a PT Cruiser and have been very happy with the vehicle and its overall condition. It doesn't mean that I haven't had to do some repairs but after all these are used vehicles and extended warranties are offered at the time of sale. I give Discount an A+ and will buy another vehicle from Sean when the time is right.
Zero stars. This is the most trash dealership ever. I have a car that I put 3500 down on and less that 3 months my check engine light is on. No matter if your car still has factory warranty with them selling cars with a Salvage title there is nothing that can be done. Please be ware when going here.
Super pleased to have purchased my 2014 Mercedes Benz C250 from here. It still drives like a brand new car! The staff is always so welcoming when I come & make a payment. & they are understanding when I m a couple days late on my car note, as long as I give them a call. I will recommend all my family & friends here! You guys are so awesome! The ONLY car lot that accepted my down payment & gave me a second chance at rebuilding & establishing my credit. :)
The level of customer service was above average. With the down fall as many experience with the hurricane and losing everything we were treated like A rated customer's. They truly showed understanding and most never made us feel uncomfortable with the whole process. The owner set down and discuss options with us and found a way to make it affordable. In today market they believe in building relationships and long term relationships and that's why I will give them my business. I recommend them.
Discount Auto Company is a great place to purchase your vehicle! Emily and Mayra and so sweet and understanding when my car note is late. Steve and Rick were great sales people when I purchased my vehicle. I will be returning to buy a second vehicle for my husband and referred many of my family members and friends! They give great referrals too!
These guys are great. I went in with an AC problem, they had it fixed as soon as possible. They were very on top of keeping me up to date as well. Thank you guys! Good pricing too!
Nice vehicles. Not satisfied at all with Emily and how rude she was on the phone. She lied and was unprofessional throughout the conversation on the phone.
SEE A CAR YOU LIKE? DON'T YOU DARE LEAVE A DEPOSIT WITH THESE CROOKS, THEY WILL CASH THE CHECK OR MONEY ORDER BEFORE THE INK DRIES!!! BEWARE OF SALESMAN STEVE DUPRI!!! STAY AWAY
So my wife is a first time buyer and Rick worked his magic to put her in a 2015 Dodge Charger RT. We didn t notice 2 tires needed to be change and he immediately set up an appointment at a local tire shop to get 2 tires at no extra charge. Also my car was over heating and I change the cooling fan myself because they were closed and the next day I went back to the dealership to let them now I purchased a new fan and put it on the vehicle and Rick happily reimbursed me. This place is dope seriously. Make sure you ask for Rick he is definitely the go to guy. I highly recommend discount auto company
The dealers are all the same. Their dollar is worth more than the customers dollar, their dollar equals dollar or more, but you are as customers, your dollar only worth .25 or .30 cents is the most. Think of it, matter of fact these day all merchants feel that way. So that is why my philosophy: DO NOT BUY!!!! If you don t buy, your life will be over, another word is: if you do not buy, YOU WILL DIE, then go ahead buy.... just use what you have, and do not go buy.
Some of you might say: What s about the economy? Think of this: IF YOU DROP DEAD, WILL ECONOMY CARES ABOUT YOU?
I purchased a car of a model of a car that I had my eye on for a while. Recently I took a trip to a dealership to try to upgrade to a newer model of my car but to my surprise my car that I have has a salvaged title which. Rick did not tell me about and now im stuck with a lemon of a vehicle. Spoke with an attorney last week about pursuing further action for this dealership not disclosing that salvaged title information. I wouldnt have driven off the lot with this car. I work hard for my money and to be scammed to buy to meet a sales quota or get over me becauae im a female is wrong.
No gimmicks they where friendly and professional thanks steve im enjoying the mkz hybrid
Update: I bouggt my 2nd car from discount and once again went smoothly with Steve. Great and quick customer service!
I don't have the greatest credit and so it took me awhile to find a dealership that would accept me. I was very hesitant on buying from a used dealership because I did not want to get screwed over. I was able to get a good deal on my vehicle and great customer service from Steve. I came get it to the dealership about 4 times before I found a vehicle that I wanted. Steve was very informative and make sure I understood everything before I signed anything.
I purchased my first vehicle here. My father owns a shop and is a friend/business associate of Sean the owner. I don't name drop but still took a look at the vehicles back in 2017. I was greeted by Rick, who is rude and has little to no customer service skills. Really he just wants to sale a vehicle, nothing more. My husband and I went mainly to look at a 2013 Chevy Tahoe. We ended up purchasing the Tahoe and I never had a problem with my truck, I loved it and would still have it had I not gotten into a bad accident. My truck was paid off and I was left with a settlement and ready to purchase a new vehicle. The woman up front was always understand since I am paid bi monthly and if I needed to make my payment mid month and called her, she would also make note and be understanding. Rick however is why I decided to write this review. When I went into the parking lot to look at Cadillac and Mercedes I was told it was "too expensive for me", he also did not give me the option to even look inside and proceeded to show me some old, gold Durango in the back and asked if I liked Pathfinders. I said "no, I am not interested." He then asked, "what's wrong with you?". I felt underestimated and belittled. I asked about a GMC and he offered a 2012 Ford and tried to state it was a 2013. I clearly said no and was ready to leave and he kept pushing to start on paperwork. Paperwork for what?! I didn't even feel comfortable on making my mind on a vehicle. It took us about 5 times for him to finally get the hint. It's a shame that he was lacking customer service skills and made the comments he did. Otherwise I may have considered. Little did he know I know a lot about cars and know the owner. Best of luck to the business. I made my purchase else where . Kind Regards.
To follow up, I was able to find help with Steve. I emailed regarding the price of 2 vehicles and he responded right away and also allowed me to see the vehicles same day. I went right after work and arrived about 5:30pm, Steve was nice enough to stay late for me and help me out. The process was fairly easy and quick and I was able to leave with a vehicle before 7! He even offered a few minor repairs to the vehicle and a loaner vehicle during the time it would take to be fixed. Steve was apologetic and I could tell he meant it. I wanted to revise this review because I believe in customer service, no matter the type of customer. I have been in the medical field for over 9 years now and I still treat each patient the way I would want my family treated. It took a lot in me to give this place a second chance because of how I felt leaving that parking lot but I feel that the situation was handled in the correct manner and I can only hope my experience is as good as it has always been. Thanks again!
Rick Flores tried to scam and pressure me into a sale because he knew I was desperately in need of a car. I visited the car twice before purchasing and he raved about how good of a car it was. It took 2 weeks to get me the car and I received it later than what I was told I was going to receive it because he loaned it out to someone and they had not returned it. I told Rick before I purchase the car, I was going to have it inspected by a mechanic, and he says that's totally fine and its a great car so he has no problem with that. I was buying the car cash, for about 1000 under the blue book value (which should have been the first red flag.) Bcause the car arrived later than he promised and he had loaned it out for a couple weeks he explained he would fix any repairs that would need to be fixed. However, after I had driven ALL the way across town and showed up to purchase the car, he says, "just to let you know I got an oil change for you but the check engine light is on and I'm not coming down on the price and I'm not going to fix any repairs that may be needed so it's an as is sale." (Red flag #2) and it was actually the check engine AND the oil light that was on. So after taking it to a mechanic we were told that the car was in terrible condition and that he wouldn't recommend we buy it. After telling him we weren't going to purchase it, he just said "ok" and continued with his work. He didn't even try to make a deal on a different car because he knew the car was in bad condition and he was just trying to be deceitful and make a sale.
-in reference to the company's response, I never said that Rick was pressuring me by saying "ok" I said that when we discovered that the car was in terrible condition and I let him know I would not be purchasing the car, his sole response "OK" and not trying to make amends or try offering a different vehicle, was an indication that he did not did not care about business, or customer satisfaction, and that he was aware that the vehicle he tried to sell me was a lemon. I didn't explain how he pressured me, but I will now. I was pressured by the fact that I was originally interested in another vehicle, and he repeatedly offered me a different sale from the car I was interested in. After multiple attempts of trying to push a different car on me, when I explained I wasn't interested, he let me know that the car I was interested in was no longer for sale "all of the sudden." So then when I consider this new vehicle he was so forcefully trying to push on to me, he began to explain that I needed to "buy it fast because he is going to sell it by said day and the only reason he was holding it was because I had a bigger deposit but regardless of if I buy it, it's going to sell because he has other people interested." AND GET THIS! THE CAR IS STILL ON THE LOT! THIS INCIDENT WAS IN MARCH!! 2008 HYUNDAI SONATA! With that being said, the pressure I was referring to was with regard to Ricks many attempts to sell me a different car than the one I was interested in, as well as trying to push me to buy a car under a time frame that was more convenient for him than it was for me.
Clearly from the managements response to customer complaints that you can clearly see during these reviews, the management seems to make excuses for their employees behavior and bad customer service. Seems to me that the lack of quality care trickles from the top down. PROBLEM #1.
Update on my Review: 2/6/2019 bought car 09/2018
2011 BMW 328i is the car I chose from Discount Auto Company. When I picked up my car I was disappointed that the gas was not filled and after a repair where my car was test driven for a few days no one filled my gas to at least where it was when I dropped the car off and my gas light came on a few minutes after picking up my vehicle plus my car was not washed and it was pretty dirty. -_-
I've had a few issues with my vehicle since my purchase, and the company has attempted to take care of those issues but nothing has been fixed properly; I wasn't too happy with being told that their mechanic was fed up with fixing my car due to difficulty finding the right parts; they sent my car to someone else to fix, long story but the issue has not been fixed and my service engine light has been on since I purchased my vehicle and I have just been told all four of my tires need to be replaced. Spoke with a girl at the front desk and she mentioned she would speak with owner about these issues not being fixed and haven't heard back from anyone since.
I will fix these issues on my car but this is definitely a huge DISAPPOINTMENT.
I will say they work with you like no other dealership does with down payments and other things which is great.
This place is a huge rip off. Most of the cars have salvage or rebuilt titles or flood damaged. They out different engines in some of the cars so who knows if the miles in the odometer is correct. The customer service is horrible. They just want you to pay a large down payment and over charge for the cars then when they break and they do they don t offer any help to fix them. So if you are looking for a car please do yourself a favor and stay away from here.
Good clean place, honest people straight to to point. Nice cars and easy financing...best money i ever spent love my car and want another one if they will let me have 2. Thanks guys Steve Dupree...you the man!
discountautocompany.com
