StockX Review

No costumer service at all! Trying to reach them multiple times via mail, support center and twitter and after over 24h no answer or any attempt to help. Never ordering again!

Frustrated seller, Delayed payments, Still waiting on funds with no expected delivery date.

The customer service is horrible. My package has been ready to ship for days and they still don t sent it out. When asking them about it, the only update they give is please wait the lack of information is a joke. I will never buy from this company again.

My girlfriend ordered a PlayStation 5 from StockX for my birthday. We went with StockX over Ebay, as we liked that StockX verifies that items are legit before shipping. The next day we got email confirmation that StockX had received the PS5 from the Seller. It took StockX a week from when they received the item to verify the item. 11 days later and we still have not received confirmation that the PS5 has shipped. In all fairness, we are still within the scheduled delivery dates/range that StockX provided. But we figured the delivery date was overestimated, as it is contingent upon the seller providing the device to StockX. How hard is it to ship something once you have received it? We would not recommend this site if you're looking for quick turnaround and to purchase electronics. However, the site still may still be useful if you're purchasing something that can be fake or counterfeit.

This place is by far the best for selling! I ve sold numerous kicks and they are so easy to work with! I ve only bought one pair of shoes so far but they sent them pretty quick. Dope company guys!

I purchased a pair of dead stock Nike M2K Tekno pink foams from StockX. My overall experience in one word, stress free. Yeah I know that's two words. I didn't have to worry about authenticity due to StockX taking care of that for me RISK free. I've read reviews that users feel the logistics of the whole process takes too long. I disagree. If StockX is making sure what is being shipped to me is legit, I'm willing to wait an extra few days. And let's be honest, we know some Ebay users take way longer than they should. I made my purchase on Thursday 5/17 like around midnight. Considering the weekend and Memorial Day (UPS does not ship on Memorial Day), my package made it to me on Tuesday 5/29 in less than a week. No complaints! I will definitely will be shopping with StockX in the future.

I've only sold 3 items, I've had a few very small issues, but the customer service explained and resolved these simple issues. Thank you to Brendyn and Bri for your help. They are much better than ebay when it comes to fees and overall experience. Resellers, this is where you go.

Court at HQ has a court made from the Cleveland Cavaliers arena after the 2016 NBA championship and the ORIGINAL ESPN broadcast desk!

Great website to sell or buy shoes. I used to sell on eBay. So many problems. Never know if your buying authentic or is the buyer is trying to play games. Cheaper to sell on StockX and they pay out immediately. I can t think of a better way to sell shoes.

Sellers beware I sent two items which I have the receipt for and didnt get either of them back stock x employees deemed it fake and decided to keep one and the other I was sent back the wrong item.

My item has been stuck on item received at stockx for authentication for 4 days sent them 3 emails still no response

Need to sell stolen goods? Want to scalp? This is the plattform for it, as a buyer you can be sure that whatever you buy is absolutely not legit.

Customer service was terrible. When they don't want to answer your question the just send you to the next person. If they don't want to answer you they don't.i got my order cancelled due to a protocol and I emailed to clear it up but, with a bunch of unanswered emails it seems they don't care. Please don't waste your time here.

Love it! I have bought multiple kicks and everytime I'm impressed! Great prices & great service 5Star all the way!

Been selling on StockX for a long while now and great experience!

Great customer service! Major Shout-out to Russ who has been more than helpful many a time!.

Stockx is a wonderful app. Ever since I was introduced to them they are the only app or vendor I trust to buy or sell sneakers. I am not a robot and can honestly they are the best for trying to get sneakers imo
Will keep being a customer

I dont know why my box is damaged and sent back. I would never send shoes with obviously damaged box knowing it will get rejected ...

The customer service i received was beyond wonderful. Can t wait for the the next purchase!

I ordered before two weeks , This is a bad experience with u

I encountered a number of issues when trying to buy a PS5 via StockX as a Christmas gift, but I'll focus on the facts and not things like the quality of their (poor, slow) customer service:

* I ordered and paid for a PS5 on December 10. I tracked the order's progress daily through their system, and manually, as I only received email notifications when the seller shipped and the order arrived at StockX.

* The seller shipped to StockX quickly, and while it took longer than I'd like, the PS5 successfully made it through all stages of the verification process.

* Prior to Christmas, the order was in "Awaiting Carrier Pickup" status, with "Delayed" later added to that status. That means the PS5 was verified, packed, and ready for the shipper to pick it up.

* Mysteriously, on December 28, I received a notification from StockX that "there was an issue on our end that prevented us from fulfilling the order" and they issued a full refund that I had at no point asked for. This was 18 days after I ordered and was charged for the PS5, 13 days after the order arrived at StockX, and 7 days after I was told it was packaged and ready to ship, and that UPS should be picking it up in 1-2 business days.

* When I pointed out that I had at no point requested a refund, and that I was trying to get it to the recipient as soon as possible, I was told there was nothing that could be done and got a variety of strange excuses, including one that blamed UPS: "As soon as you reached out for an update on your order we reached out to UPS for more insight where it was determined that UPS encountered issues when scanning in your package from this particular pallet." I reached out to UPS, and they denied this was the case.

* Once I reached out to Corporate, I received an email from a senior agent who apologized and said I'd received misleading information, and there was nothing they could do because they issued a refund and no longer had my funds (again, at no point did I request or authorize that!). He offered me a credit on a future order and to be there with me "every step of the way" on the process for a new order, but wouldn't give me any assurances about when a new order would arrive.

This strange sequence of events and lack of transparency leave me no choice but to believe the following:

* I paid for an item.

* The seller fulfilled their end of the deal.

* StockX was in the process of fulfilling their end of the deal when that "internal issue," which I can only think means the PS5 package was stolen internally, occurred (did it get run over with a forklift and destroyed? What else could have happened?). Look, things happen. But instead of trying to regain my trust by, say, offering to verify and ship a new unit within 1 business day of receiving it from a new seller, they merely offered me a $100 credit if I wanted to do business with them again. That won't be happening.

StockX says "The foundation of StockX rests on trust, transparency, and being legit, in everything we do." This process was not legit, was not transparent, and they permanently lost my trust.

Terrible customer service.

There are a few other websites that do the exact same thing, so I ll never use stockx again.

TERRIBLE CUSTOMER SERVICE !!! The sad thing is the app is actually good however if u ever have an issue they will NEVER resolve it plus no phone support. I sold lots of shoes to them and I just deleted the app due to poor customer service. stay away go to goat

My over $400 order was supposed to arrive on 07/23. It is a birthday gift. I have yet to hear anything about them since I placed my order. It says they have been en route to stockX for weeks now. I have tried FIVE times to contact customer service over a week span and I have got not ONE response. Never again will I order from stockX. Now I have NO birthday present for someone special and I am out of $400 without a word from customer service. Extremely angry & disappointed.

Still have not received my Jordan 13 s and it s been a month. Corporate has not done anything, no refund, no shoe, no nothing. Filed a police report as they told me and still nothing

Customer service is extremely slow and responses seem to be automated.

I have ordered 4 pairs of sneakers from StockX thus far and am sure there are many, many more orders in my future. I am an old head and a girl and finding dope shoes was always a struggle until I found your site. I love the fact that your site is based off of a stock market concept - it's like you combined my favorite things - sneakers, LV goods, and stock market functionality. The best place for authentic sneaker cops by far!!

Great service from customer support! Great prices as well!

Was promised a price for Yeezys, send the shoes and then they payout 30USD less than promised. I have proof.

Also its clear that the review below mine are made by their staff... actually laughably bad. Don't trust Stock X. When I complained and sent the the screenshots and emails, they threatened to ban my account and charge me a further 15% fee.

This is where thieves and scalpers sell their goods online.

It's been over a month since we paid over $250 for some retro shoes for my son and no shoes and no answers to my emails. Now going through PayPal to try to get my money back. I would think twice before you order from StockX - they will take your money but try to get an answer from them nobody's home... No way to run a business.

Do not use this company. We sold and item that was never taken out of packaging and sent them in for verification. Were told they were verified and that buyer received item (they even sent us the tracking number) Now they won't release funds saying they are backed up and still trying to verify items. They send the same automated email and no place to call. DO NOT sell or buy from this company.

The first time I used the app worked fine, I bought a pair of Jordan 6 s without bidding and the shipment took at least a week, recently I just won a pair of Jordan 12 s by bidding and it was successfully removed from my account, now when I look at my profile or history the only thing that shows up were the 6 s I bought, last thing it said about my Jordan 12 s were that they were en route to stock x but now it says nothing at all and nothing has came in the mail yet

Worst customer service ever, they said my real Travis Scott s were fake when I bought it from them and they wanna say they are fake when I resold them for a higher price

I sent them 2 pairs of shoes in 1 package and they only paid me for 1 pair of shoes. Told me that pair was lost.. Wow, what a scam

Worst company ever. Sold an item using their platform back in July. Shipped prior to ship by date. They canceled my sale. Kept my item. It s now December and they have done literally nothing but tell me it s getting escalated only to never hear back. Josh luber and Scott cutler should be ashamed at how they handle customer support.

It's been a 1mth since I ordered some shoes and they still haven't arrived but its says that they are at the stockx warehouse and no one will answer your calls or anything

3rd sales on stockx and I actually started to use the app on 8/15. Payment was quick or instant once it's passed authentication and process was easy. Once you made a sell just print out your shipping label and shipped them to stockx and you can wait for your payout. Saw some good deal for purchase and definitely will purchase from them knowing that the product is gonna be authentic and verified.

Tried to sell a pair of deadstock Jordans, still have the receipt and they were unworn, but Stock X told me they had been worn

Ordered supreme moto grips not even sent two clutch side grips. Customer service said tough luck. Pathetic . How can they authenticate something they know nothing about.

The world is great with a place like this on the map!
The shoes I missed out on in stores, the old Js back in the day I out played, or gave away for chump change in my hard days is now just a bitter distant memory I can put away when I can shop and out bid anyone for my favorite kicks all day! Just give it a try... what do you say?

Ordered a pair of shoes from stockx on July 25th. Reached out on august 1st because they still showed that they were waiting for seller to ship (seller is supposed to ship within 48 hrs according the website. 3 days later they emailed me back (they have no working phone # and no live chat) and said they had an issue with the original seller and had a new seller sending them in and they would be there on august 5th. The status of my order then changed to en route to stockx. On July 7th I emailed them again because the status had not changed and they said the shoes would be there by the 5th. The got back to me a few days later and said they had my shoes and they were going through authentication. Finally on July 18th I emailed them and and told them I wanted to cancel my order because it still showed en route to stockx on my order status and I had not heard from
Them. Finally, after threatening to cancel my order they shipped on the 19th. The tracking shows they will be here by 9pm on the 21st. We will see.

Long story short, I Read a Reddit thread that had many people saying that they threatened to cancel their order and the next day the item shipped. I tried that and it worked.

Stockx is the real deal sneaker place.They authentically check every sneaker I have purchased. Negotiating for a shoe is much better than paying Flight Club prices. No more fakes from eBay or overpriced shoes from boutiques.

! Wow ! I can t explain in words how this company is good. The shipping is fast as a Lightning And the team is very nice. Maybe the price is a little bit high but he Worth it . Thank you so much!!!! I love you ! #teamStockX

The StockX service is excellent. The products are delivered quickly and you have full confidence when you buy because the StockX team authenticates every item they sell through the site. Plus, the selection of shoes/streetwear is great and you get to see the true market value of items you want to buy. Will definitely be using them again in the future

I have a few experiences with StockX and I have been very satisfied. This last transaction I had was the absolute best:

I shipped a pair of shoes I sold with the wrong tracking number (it was for a previous shoe I sold), I reached out to their support via email explaining the situation.

They communicated with me with a timely response for 2 days to resolve my mistake. It qas fixed with ease as they allocated the right shoe, with the right order number.... leaving myself a happy seller and Im sure the buyer would be satisfied as well.

If you are interested in buying shoes, bags, or watches Stock X is the number one place to go hands down. Quick shipping on orders and detailed updates through the process. No problems or delayes at all.

It was a great experience and good staff and nice service

What a great experience buying a Louis Vuitton handbag with Stockx. The bag was in such great shape (literally new) that I was shocked . But everything checked out as I compared it with LVs I've bought at the LV store . Customer service is great and they respond promptly . The first bag I bid on turned out not authentic (cool thing about Stockx is they authenticate everything in house for you so if the seller sends a fake they deal with them not you, second bag wasn't in Stockx standard condition, but third time was the charm) . If you are in a rush maybe not the best option but if you want that special purchase you can definitely rest easy with Stockx !

Supply and Demand.. exactly how any resale market should look. Amazing app 5/5

Doing well by doing good. A great Detroit/American company

I ordered a supreme phone case and it never showed up even though it says it s been delivered. It s been about 3 weeks to a month now and they have yet to give me information on it. I will not be using this app again. There s not even a phone number you can call for a problem. They don t deserve even one star. Horrible. Worst online shopping experience I ve ever had.

Worked directly with Tyler on StockX to fix an issue that had to do with an item that was being sold and he took care of the situation almost as it was his own. Excited to keep doing business with you guys and hope to get invited out there one day to check out the office :)

I bought a pair of yeezy boost and anytime i had a question the employees were very prompt and very very kind with their responses!!! I will definitely always buy my shoes from stockx from now on!!

If you buy shoes and they happen to be fake you will not get a refund. Terrible customer service.

So much things are off on this pair. Tags, tongues, stitching on the back (under the black box", the "JUMPMAN", the material (only noticeable in person).

Garbage company. Doesn t vet their sellers, but has no problem taking your money in the meantime. Then when you try to contact them? No contact info available - just a series of BS questions that lead you nowhere. Avoid at all costs.

Sent 3 shoes, 2shoes where authenticated same day, oknly have paid me for 1shoe, i have been emailing, stop responding wen i speak about my other pymt, plus have another shoe to be delivered today, just wondering wen I will RECIEVE my pymts for the other two items

I ordered my shoes may 21st, it is now July 18 and they re still not here. Never ordering from here again. Terrible service!

Incredibly easy buying experience! Have bought and sold multiple pairs of kicks through them and in a world where fakes exist the peace of mind of knowing they are authentic is an added bonus!

I really enjoyed buying my Air Jordan XXXI from Stock X they really hooked me up they made sure that they are official and got them to me with in a reasonable time frame I will LOVE to do business with them again and I can not wait I have three more pair that I'm getting ready to order as we speak Stock X will take great care of your needs just check out their website they got something for everyone young and old Male and female!!! STOCK X IS THE BOMB!!!!!

the worst site for sneakera unless u like fakes, nobody has clue on how to identify fakes, defects, or b-grade

Great experience..I don t mind the shipping time in exchange for a more than exceptional fair price compared to other resell markets. Will continue to shop and do business with them. Glad I made the jump.. game

1st time shopping with StockX and it went pretty smooth easy to track my order had a detailed view on where my order was at all times we'll be doing a lot more business with in the future!!!!!

Beware! I received shoes that didn't even match, left shoe was bent, looked crazy. Customer service basically said "Sorry about your luck, you can sell them back through us (so we can make more money off of you!)." PayPal ruled that the shoes were significantly flawed, yet StockX permanently deactivated my account despite me following instructions and sending the shoes back. If the shoes were not significantly flawed as they claimed, why couldn't they just make a good customer (buyer AND seller whom they've made over $200 in fees off of!) happy, sell the shoes and keep it moving? That was a rhetorical question however, as they know they treated me like a piece of trash and didn't want to go through the trouble of trying to sell a pair of significantly flawed shoes to someone else. Worst customer service experience of my life.

Takes about a week to receive your purchase, and plus they have great customer service. Everybody should do business with them.

I've been selling and buying from stockx since 2016 they always done me right. Keep it up guys!

Amazing customer service! The only way to buy DS sneakers online imho.

Great site for sneakerheads... shoes are authentic and are a better price than most sites. Going to visit Stock X again. Keep up the great work thank you for my jordan 1s.

Great company if you want to purchase authentic sneakers without having to deal with sketchy people. For the most part my experiences with StockX have been great minus my recent purchase which i had to return because of flaws on the kicks. When I did reach out to StockX about my issue their customer service team resolved my issue quickly with no hassles. Otherwise they would totally get a 5 star rating instead of 4 stars.

Buyer beware. This is basically a flea market or swap meet (if you live in the US). I purchased a pair of shoes that fell apart after 1 wear. When I reported the problem i was advised that they will not investigate or compensate a shoe that was worn. The shoe condition and authenticity is supposed to be verified before it gets to the buyer. This clearly did not happen. Do not waste your time or money on this company.

Great company. Great way to get legit sneakers. Their customer service department is top notch and they've got tons of dope pieces for sale. I used to use a competing app but StockX's pricing, availability, and overall great selection and good pricing has won me over. They are now my #1 source for all things sneaker.

A pair of Retro Jordan s Shoes brought from Foot Locker with a receipt did not pass their authentication process thenthey charged a $450 fee to return. STAY AWAY FROM THIS COMPANY. TAKE YOUR BUSINESS ELSEWHERE

When bidding the app let me up bid myself and now StockX is saying I ve purchased two pair of $200 Jordan s. With 0% feedback from StockX I feel scammed. Haven t received either pair yet just irritated that this mistake has so easy happened without anyone to communicate with is ridiculous. My advice is don t spend your money we re you can t communicate with the parties receiving your money. A $200 mistake on my end don t let it happen to you. Won t be using or recommending StockX to any1.

Buying from the site was easy. Unfortunately when I received my shoes in the mail the box was damaged. Not a big deal for a basic pair of shoes...but I paid a lot of money for a limited edition pair of Jordan 4 X. I would expect the box they arrive in to NOT be smashed. When I filed a complaint they sent me a $20 off my next purchase code. That didn t make me feel very good. What if I want to resell these limited edition Jordan s back on StockX? Will they accept the damaged box? I don t think so.

Placed an order December 18th. They took the funds out of my venmo, but didnt complete the transaction because they stated it was flagged for fraud. I then had to verify a couple more things for my account to be active. At that time I made another transaction, which is currently being shipped). However this is day 11 since they cancelled my order and I still have not recieved my $279.01 refund. Their email correspondence is terrible. I emailed them yesterday(Monday, would not expect replies on the weekend) in regards to this matter with still no reply. I have venmo disputing the transaction now for me.

Good Luck Try getting Paid ! its now been over 2 weeks and they owe me well over $2,500. They Take forever to email you back... Will not be using them once i get paid out . Horrible !!!!!!!!!!
(LV Supreme) Wallet
(LV Supreme) Dice
Big BANG Foams

I jest did a bid. Then they toke my money out off my card whit out conforming. Like if i did the porches No customer number jest email.. they never Respond. Soy i didi a card dispute.

I sold my shoe through their website. After I shipped my shoe to them then it what happened: I received UPS shipment massage from APP, it showed they received the package, that s why I dropped the drop off receipt. I contacted with UPS and they said they don t need receipt to do investigation. I don t know why your guys taking too long to solve my case. And first time when I reported to you, your team member told me a different story, that they said you did not received package! Also it is unbelievable if your side did not report if you only received box without shoes in there!
Your customer communication is so poor!

After reading the other reviews I was a bit worried to purchase shoes off the site. However if it were my business I d want someone to give me the benefit of the doubt. So I did just that and ordered a pair of the newly released, Nike Reverse Duck Camo Air Max 90. I took a major L trying to snag them when they dropped so StockX was my fall-back plan. I just received my shoes yesterday and I couldn t be happier with the whole process and end result. After I placed the order it took the seller a bit longer than required to ship the shoes to StockX. My anxiety already being what it is I freaked and sent an email to customer service and they promptly replied to me within 24hrs (that is something I expect especially after working for another Dan Gilbert Company) if I send an email in reference to business currently being transacted upon I expect a response in 24hrs. There was zero issue with their response time and professionalism. They told me the seller was past the shipment window and they d gladly get me to another seller for the same price of the shoes and no additional charge to me. Before I could respond the original seller shipped the item so all was good! I did email them again about the long shipping time from seller to StockX once I knew the item was shipped from the seller (because it had been about 4days with no arrival to their authenticity center) but again StockX responses time to me was maybe 30min!!! I ve ordered a Supreme shirt and these shoes on the site and I would do-so again without hesitation.

Was attacked by a homeless man who likes to hang around in front of the building within a minute of arriving to take a photo of the legendary kaws statue. Had to flag down an officer. Not in the slightest what I was expecting! Need more security out here!!

I have spent a ton of money with stockx. Not again though. My last 2 purchases arrived damaged. The sole point of a service like stockx is to check for condition and authenticity. The items should have never passed their "inspection". After contacting them multiple times they sent a label for me to return the poor contained items. The next week I received the EXACT same items, still damaged, and poorly thrown into a different box. After contacting stockx again they refused to stand behind their only purpose and offered me a $20 discount on my NEXT purchase. $20 is not the point and I refuse to purchase from this scam company again anyways. WARNING! - Research stockx before you waste your hard earned money.

Do not send your legit gear through here they said my gear was faded considering it have been a hellraiser stock Supreme x hoodie never moved from storage said it smelled like a strange odor charge me money to send it back to me and send it back in a damaged bag even though I sent it to them in a box do not use them or if you do be aware that they are a scam to make money

I ve completed over 50 transactions on Stockx and have never had any issues at all. I highly recommend this company, and I will be doing business with them for many years to come!

The website had an issue, now a ps5 is being shipped somewhere in the UK where I don't live at my expense. No option to cancel/change address, no customer service Hotline and the cherry on top, no response to my email.

Notice how many of these bad reviews are within the past 6-12 months, what a falling off. "New" Jordan 3's arrived damaged and then started showing other signs of wear and tear without me even putting them on. Customer service was proactive at taking no action, so at least they've started becoming more "responsive"...overall a shocking unwillingness to stand by their quality control.

They charge too much between taxes and shipping costs but otherwise the shoes arrived perfect

Just bought my 3rd pair and I CAN'T stop!!!! Every shoe you're looking for is HERE!

Trash. StockX is an example of everything wrong with e-commerce structured companies. They charge a premium to be the go-between for buyers and sellers however their system is broken. They do not guarantee delivery of your item within any reasonable timeframe, Covid or no Covid. I ve been waiting one month for a pair of sneakers that I ordered in July. I wanted to wear them during the summer but I guess that s not going to happen. This isn t the first time. About a year ago I waited over a month for a pair of Jordans only to see the price drop before my pair arrived. Told myself then, never again. This time I mean it.

I just ordered a pair of Nike s then got confirmation email saying delivered from 9 to 16, click link to track. So a few days later I click the link it take me to my app, asked me to log in. Then nothing, not purchasing history, no pending order nothing, so I go back to mail and it also said check product, so I click then I see I own it on stock x and so far the highest I m offered for my order is 92 euros, Yo is this a scam site or you people running and large con. How can in the same mail, two links, in one I m the owner as the seller and the other nothing just started. Really bad people and company!

In my 44 years on earth I have never dealt with a worse customer "service" department. It's the year 2020 and this company has no live chat nor a phone line to call in to. All communication is through email and responses are rarely if ever same day. Problems and mistakes made by StockX are not dealt with or rectified in a timely manner, and the customer is treated like a second class citizen. Terrible experience. This is all coming from someone that is in the 98% for amount of purchases and value of those purchases. The first issues I had and they were dealt with as poorly as could possibly be dealt with.

P.S. Don't reply with your generic "visit our contact page so we can rectify" because you don't actually mean it.

Charged me 2x and haven't received my shoes yet!!! Come on