Stew Hansen Hyundai ~ Ken Garff Automotive Group Review

Never had a bad experience here. David was amazing and walked us through everything! Thank you!

No pressure, very pleasant and answered all our questions.

Loved the way they worked with us and were able to get us into a car. Very friendly and professional did everything they could to get us a reliable vehicle. Thank you!

Tom was amazing with letting us try all the vehicles and very patient with my indecisive manner. Both he and Matt worked together once I found a vehicle I really enjoyed to make it possible for me to bring it home. I really appreciate the professionalism shared by both guys. I ll be sure to check with these guys again for future vehicle business. Thanks guys!

My wife and I had a very pleasant buying experience at Stew Hansen Hyundai in Des Moines, Iowa. We were not "overly" pressured when it came to add-ons from the dealership and our sales person was not only very knowledgeable, but also did a nice job truly listening to our wants.

The headlight adjustment issue was correctly remedied this time.
Great job!

Hyundai fully backed my warranty at 94,000 miles when my Sonata's engine failed, providing a loaner and then replacing the engine. The whole process was seamless.

Tristen, our salesman, was awesome. Very friendly and knowledgeable. He's definitely underpaid and deserves a raise. He made us feel very comfortable (as did everyone) with the entire purchasing process.

Terrible service. After being screwed around at a dealership in Illinois for an engine burning oil I brought it here after moving. I brought it in Saturday was told no one there was competent to start an oil consumption test on Saturdays and that I had to bring my car back during the week. I asked how late they were open during the week and was told 730pm.

I brought my car in the following thurday right after work and was told everyone able to begin the test leaves at 4pm. This was the same person who told me they were open until 7pm. They suggested I make an appointment for a Saturday (appointments are 6 weeks behind). Why wasn't I told that no one was competent for the simple test after 4pm? God forbid your car has a serious problem. You can forget about being taken care of by this dealership. I can see why there are so many negative reviews.

It's nice to buy a vehicle at a dealership where you don't feel like someone is taking advantage of you. Thanks Stew Hansen Hyundai.

This the third car we've bought from Stew Hansen's. The sales staff, Jake P. Is one of the best.

Super people to deal with. Jeff Crawford is the best in my books.

This 1 star review is for the (non) service department. For 2 business days, I have attempted for speak to or have have a voicemail returned by a service advisor. Revise rating after updates

I have a 2018 Kona Limited and my interior hood release lever broke after the 4th use. I have tried multiple times and methods to speak to someone. I even explained this to the online chat as was assured some would contact me. No joy.

I had 3 simple questions - is it under warranty? is the part in stock? when can I get it repaired.

I finally gave up. I called the Parts department, left a message, and was contacted in 5 minutes.. I explained what was wrong and what part I needed. He promptly looked it up, said he had to order, and would ship to me when in. This part was around $20, so that is the path I took. My local mechanic (I live in Ames so the drive is 40 miles+ each way, plus time off from work) will do the repair once I get that part.

This is unacceptable customer response from service department. Parts was great, but don't you dare reply that my experience was great due to Parts. This is directed to the total failure of the service department.

I will not use you for any routine maintenance and god forbid if I have a major warranty issue. I should have bought a Honda or Toyota in Ames. However, I have been a dedicated Hyundai buyer as this is my 3rd one.

On Tuesday I took an day off. My 2019 Kona had a check engine light come on. They took 4 hours to all they had to to do is read the code.. They were nice enough to give me a loaner so I did not haveto wait. Long story short - ihey blamed me fo a loose gas cap, bad gas, ect. Alyssa was great and waived the charge. I just started the car now, never got gas, never touched the gas cap and the light is back on.
Update: Much calmer now, I have another appointment. Hopefully thye can resolve this issue

Another update. Friday took another day off. 9.30 appointment. Again nice enough to give me a loaner. Checked 3 hours later and car was just now being looked at.?Appointment? Anyway they are keeping my car as there is a known problem with CEL as I find out now. Let me keep loaner while they work with Hyundai on this problem. So I will say that I am satisfied they're finally trying to get to the root cause.

Excellent, friendly staff who worked on my best interests. Eric and Alan were very helpful and I drove away in my second Hyundai. Worked hard to get rebates and to get good amount for my trade-in. They gave me time to think about my purchase and advised in what would be in my best interests which is great when I don t have family in the area to bring with me. I wouldn t go anywhere else in the Des Moines area.

Great place to buy a car! We were immediately greeted by our salesperson, Izzo. He was exceptionally knowledgeable without being pushy. He was the most enjoyable part of the car-buying experience by far... They apparently have to accompany the car buyer during the test drive (which I absolutely detest) and, thankfully, he was able to add to the experience rather than being a detriment (which I ve experienced before with other salespersons). Normally, if the salesperson demands to tag along during the test drive...I leave and buy elsewhere. Izzo promised to sit in the back and only add to the conversation if asked...we tried the car and left with a new SUV a few hours later.

The overall experience was good (although I almost left during the financial portion of the process) and I would buy their again in the future...

If you go...try to get the salesperson, Izzo, he is a great person, a straight-shooter, and very pleasant to work with.

This game lace was amazing! Matt did a fantastic Job at getting me the car I wanted at the price I wanted! He did a great job explaining every detail of the car! I gotta say Thank you to Matt and Everyone at Stew Hansen Hyundai

Izzo was amazing ! Ask him for any of your car needs / wants !! Smooth experience.

Had a scheduled appt for an oil change to which I said I needed shuttle service. I was a few minutes early to check in and signed in for the service. I waited 1/2 hr past my scheduled time before shuttle arrived. I know other people need to get shuttled, but if I put down a time, it's ridiculous to wait 1/2 hr past my scheduled time. I understand up to 10 minutes or so, but come on...30 minutes??!!! What is the point of scheduling people if you aren't going to follow it. I then Declined the shuttle thinking since I was already 30 minutes into the oil change, I'd just wait out the remaining 30-40 minutes. An HOUR after that my car was finally done. I was livid. With a scheduled appointment, an oil change shouldn't take 1 1/2hrs. Luckily my work is flexible and I can make up that time. THEN to top things off, I was told that my warranty I got ,less than a yr ago when I bought my car there, only included 3 free oil changes whereas we were told unlimited oil changes for the yr. We even joked when we bought the car that I'd stop in each month for an oil change and the salesman said honestly if we wanted to do that we could. The service mngr did honor that and didn't charge me, but from here out I will not be shopping there for our vehicles or using their service.

Great experience from beginning to end! No pressure selling and kind, friendly staff!

Brittany Sager was a pleasure to work with. Knew her stuff and was not pushy in anyway. I would work with her again. Thanks Brittany!

Twice my family has come here and both times we were told a great price until it got time to close. At that point all of a sudden the price became much different. Much higher. Not only that they denied even offering the lower price. Today we were told a price and stated that they were ready to sit down and close it with us. We were very happy. We went to test drive the car first and when we came back and sat down to close the manager told us he couldn't go lower than a certain price. Over $1000 than what was originally agreed on. Do not trust this place or the managers who work there. They will try to manipulate you into paying more than the agreed upon price.

Screw over little old ladies just take your money and drive someplace else. Terrible damaging a 79 year old woman s car which was the dealerships fault then sticking her with it minus the repairs she originally took it in for.

I bought my 2013 Hyundai Sonata from Stew Hansen back in 2012 but the customer service is miserable.

I called on 12/10/18, to schedule a quick oil change and tire rotation and my call went to some customer service department that Hyundai hires to take quick calls. I was attempting to reach a Service Advisor at the Clive location. Each time I think I'm contacting the correct phone number to schedule a service appointment, I have it incorrect.

When I contacted customer service, I was told that I had a safety recall on my vehicle. I then asked if I could schedule a time for Saturday for the work but the customer service representative told me that would not work and I must schedule a time during the week. In the past, this has never been an issue and I would recommend that if you want work to be completed on your vehicle, call a Service Technician at Stew Hansen as the customer service representatives know thing!

I contacted Stew Hansen and then asked for a Service Advisor and of course "everyone" is busy. The operator asked if I wanted to leave them a message or if I would like to leave a message with the operator for them to track someone down. I asked to be transferred to a Service Advisor voicemail. A voicemail picked up and no name of the Service Advisor who I was leaving a voicemail with. This is very pathetic type of customer service by Stew Hansen.

Three hours pass and no one called me back so I called Stew Hansen and was transferred to the voicemail of Jeff. Several hours pass and I still have not heard anything back on if I can schedule an appointment. The customer service at Stew Hansen fails all the time and they need to work on bettering themselves on how they treat their customers.

Beware when financing at the used lot for changing agreed on pricing with hidden bundled items. Check your paperwork carefully for identity protection packages ect. Also get ready to say no a lot of times if you don't want something. Ex: gap coverage.

Was once again a good experience dealing with Stew Hansen. Have dealt with alot of dealerships in the past and they were night.ares. As a single woman , I appreciated the respect given to me and was not made to feel like as a woman I disnt know anything about car dealing. Also that it doesn't take hours to get things completed . So keep it it you are doing fantastic!!

Thanks so much,
Brenda Wede

Very Happy i went to them, everyone was straight forward, no one tried to pressure me into anything. Very friendly enviroment! They helped me into a better deal than what i was even thinking to get when i chose to go to them! Thank you to everyone who helped me get my new car!

Extremely helpful and great service! Derrick helped me find the right car for my budget and needs, and made great recommendations.

Great service. The agent walked me through all the details of the car I was looking for. Got a great car for a decent price. The car felt smooth on test drive and I am looking forward to being the owner of the 2016 Hyundai Elantra I bought yesterday. I would recommend trying out this place if you are looking for cars.

Marcus was great at getting me the best deal for my car.

We bought a car a week ago and stopped by after our 1st trip as we heard a sound they looked at it right away no issue found and washed the car for us!! Chris has been great to work with!

Bought a 2021 Palisade and had a great experience with Manny. They gave us a highly competitive offer on our trade.

My girlfriend and I stopped to look at a used vehicle and ended up buying it. Our salesman Manny was always polite and respectful as were all the people working there. I highly recommend.

I have always been treated well . I make appointments and my car is seen to in a timely manner.
All the service tech's are helpfull.

Steve and Devin were awesome to work with. I didn t know specifically what I wanted, but Steve took the features that were most important to me and I got exactly what I wanted on the first test drive and then Devin explained all the features walking me through demonstrations and answering my questions. Even though I don t remember his name specifically (Sorry, I was a little excited), the finance guy was terrific also going through and explaining everything. Thanks for a great car-buying experience!

My transmission went out and Stew Hansen took care of everything for me allowing me to not miss a beat in my daily life by providing a rental. The customer service was great, keep me informed all the way..

I worked with Kris Kremin at Stew Hansen Hyundai. He was fantastic and got us the exact car we were looking for. He even came in on his day off to deliver it to us as it was the best day that worked for us!

Experience was great and my new car is something special.

Steve did a great job helping us with a trade in. It was a smooth experience, no push but rather guided us through the process and provided a very straight forward experience.

It was a dream come through. They uderstanding n will help u get a car that fits ur budgets

All of the employees there cared so much about satisfying my needs and wants. Hyundai s are great cars and I am so pleased with purchasing one through Stew Hansen Hyundai!

Amazing customer service--honest, no pressure. Really felt like Kyle listened to what I wanted and helped me make some smart decisions. I rarely write reviews but wanted to give him a shout-out. Kyle Ferree is hands down the Best Car Sales Person in Iowa!

Our salesman, Tristin, was very helpful and knowledgeable about the SUV we were looking at. The process was smooth from test drive thru financing. We would definitely recommend Stew Hansen Hyundai to our friends and family for their next vehicle purchase.

Very good experience with all personnel involved. Diego was very nice, helpful.

Though we had issues with our car our sales consultant, Nathan Horn, did an amazing job helping us out with the car issues. He did a great job fixing our situation and if anyone is to buy a car from here get this man to help you. We probably wouldn't have our car issues fixed if it wasn't for his guidance and for the great managers.

I am satisfied that the work was done professionally. Unfortunately the price of the Power steering service comes close if not exceeds the value of the car.

Best service ever. I'm glad I got a car here and I look forward to the friendly staff every time I go for service. Love em

The Matt (sales person) and Luis (finance) were great. Found an excellent first car for my son and Luis was able to get me a better rate than I came in pre-approved with. This is the second car we ve purchased from Stew Hansen and although there have been some issues along the way. They always dealt with them head on and made things right. I would definitely recommend this dealership if you re looking for a new or used vehicle.

Couldn't be happier with my experience with Stew Hansen Hyundai's service department. Jordan specifically took excellent care of both me and my 2013 Sonata. I made it there shortly before closing and he ensured me that my car would be all set the next day and gave me a clear sense of what to expect.

Jordan and his team treated me with tons of respect and kindness despite my never having been to this dealer before. Even more important, they were able to fix the problem swiftly, replacing a part that an independent mechanic put in for almost half the price that the independent mechanic was charging. They also helped me gain an understanding of the issue that allowed me to seek a refund from the first independent shop that put in the faulty part. I came out of the service hardly in the negative because they took such good care to not only fix the problem, but to help me understand the situation too.

If I lived in the Des Moines area permanently, I would absolutely purchase my next car here too. Thanks Jordan!

Very helpful and great throughout the whole car buying experience.

Awesome service, great people, very polite. Did everything they could to get me the deal I wanted. Highly recommend! Ask for Ramo.

Nathan was a wonderful and dedicated salesman. He was very honest and helpful (rare to see in a salesman). His manager, Steve, and the financial manager, Luis was also super kind and fun to work with. I'm a happy customer <3

Given I was from out of state. I called and had many questions about a vehicle inquire. I called ahead and was transferred to sales. Salesman Trinsten was very helpful on providing information and details I needed before making the long trip. Long story, short. My wife and I drove home, in our new truck that night. The staff was very helpful and transactions went smooth.Thank you Stew Hansen Hyundai!

Loved working with Izzo. He for sure did the best he could and put himself in my shoes to understand the needs and concerns I had for getting a new 2019 Hyundai Elantra. I would recommended anybody that is looking to trade a vehicle to go to Stew Hansen. Great people!

Very helpful and friendly staff! Also great service!

Still Hyundai is the friendliest most awesome company that will help you get what you want to get

TJ was a great salesman you should buy a car from him. The whole dealership was friendly and fair buying my next car there. Keep up the great work TJ

Friendly and helpful and a great selection of cars!

Bought a certified used car here and would have given 5 stars if the sales rep Monte C. that I had 1st contact with had been honest and told there is several lots. I had an appt set up and was told no one by the name Kris Kremin works there and was told the cars I came to see were no longer available. So after a wasted afternoon of being shown cars I had no interest in I weblog home to do more research and found the cars I had come to see and had messages from Kris who I had made appt with. That was on a Saturday so bad to wait until Mon. To try again and by then cars I wanted see had sold. Kris K. the sales rep was so nice and made the whole experience very relaxed and pressure free! I found a great car with Kris's help and drove it home that day! I highly recommend asking for Kris Kremin for a very relaxed car shopping experience!

I worked with Matt Young and I could not be happier with my experience at Stew Hansen Hyundai. They truly listen to what your needs are and Matt did everything he could to make sure everything went as smoothly as possible. Sean the Sales Manager took the time to make sure I knew who he was and that he was personally invested in making sure my expectations were met. If you are looking for an easy, stress-free car buying experience than look no further and ask for Matt at Stew Hansen Hyundai!

Very Happy with my experience with Stew Hyundai. I have now bought 2 cars from them and they will have my business when it's time to get another vehicle. I told them exactly what I wanted and they made it happen. Couldn't be happier.

Extremely friendly staff! Patient and answered any questions I had! Long wait and nobody told us what was going on. Good experience overall.

Matt and Troy is a great team in the Complete process.No hassles.